FOLIGAINReviews of foligain.com

Response from FOLIGAINJul 19, 2025

Hello Luka, Thanks for your feedback, and we're sorry to hear about the delay. Most of our EU customers receive their orders in 2–3 business days, depending on when the order is placed. Our 2-day express shipping applies to business days after processing, and orders placed after our daily cut-off time or over the weekend/holidays ship the next business day. A 7-day delay is not typical, and we'd like to make this right. Please email [email protected] with your name and order number so we can look into it right away. We appreciate your patience and the opportunity to improve. – The FOLIGAIN Team

Response from FOLIGAINJun 9, 2025

Gentile Ferdinando, ti ringraziamo di cuore per la tua recensione così positiva e dettagliata! Siamo davvero felici di sapere che stai già riscontrando risultati visibili con il nostro Minoxidil 5% dopo solo un mese di utilizzo. Il nostro obiettivo è offrire soluzioni efficaci e facili da usare per contrastare la caduta dei capelli, e sapere che il prodotto ha soddisfatto le tue aspettative ci rende molto orgogliosi. Grazie per la fiducia e per aver consigliato FOLIGAIN ad altri. Siamo sempre qui per supportarti nel tuo percorso di ricrescita! Un caro saluto, Il Team Assistenza Clienti FOLIGAIN Dear Ferdinando, Thank you sincerely for your very positive and detailed review! We're truly happy to hear that you're already seeing visible results with our 5% Minoxidil after just one month of consistent use. Our goal is to provide effective and easy-to-use solutions for hair loss, and knowing that the product has met your expectations makes us very proud. Thank you for your trust and for recommending FOLIGAIN to others. We're always here to support you on your hair regrowth journey! Warm regards, The FOLIGAIN Customer Care Team

Response from FOLIGAINJun 9, 2025

Gentile cliente, ci dispiace molto per il ritardo nella preparazione del suo ordine e comprendiamo perfettamente la sua delusione. L’obiettivo del nostro servizio è sempre quello di rispettare i tempi di consegna indicati, ma occasionalmente possono verificarsi ritardi imprevisti dovuti a un’elevata richiesta o a problemi logistici. La ringraziamo per averci segnalato l’accaduto e stiamo facendo il possibile per risolvere la situazione al più presto. Per qualsiasi ulteriore informazione o aggiornamento, il nostro servizio clienti è a sua completa disposizione. Ci auguriamo di poterle offrire un’esperienza migliore con il prossimo ordine. Cordiali saluti, FOLIGAIN

Response from FOLIGAINJun 9, 2025

Dear Ralph, We sincerely apologize for the frustration and inconvenience you've experienced. This is certainly not the level of service we aim to provide, and we deeply regret that your issue has not been properly addressed despite multiple attempts. It’s clear that your request regarding account activation was not handled correctly, and we take your feedback very seriously. We are urgently reviewing this internally and will ensure that proper training and corrective actions are taken with our support team. Please allow us the opportunity to resolve this for you. If you’re open to it, kindly contact us again at [email protected] with the subject line "Account Issue – Urgent" so we can personally follow up and assist you promptly. We truly appreciate your feedback and hope we can regain your trust. Warm regards, The FOLIGAIN Customer Care Team

Response from FOLIGAINJun 9, 2025

Dear Zoran, Thank you so much for your kind review — we're absolutely delighted to hear that everything went perfectly with your order! At FOLIGAIN, we work hard to ensure a smooth and satisfying experience from start to finish, so it’s incredibly rewarding to know that our efforts met your expectations. Whether it’s the quality of our products, the speed of delivery, or the support from our customer care team, we always strive to provide excellence in every aspect of the process. We truly value your trust in us and look forward to continuing to support your hair care journey. If there’s ever anything more we can do for you, please don’t hesitate to reach out. Thanks again for choosing FOLIGAIN! Warm regards, The FOLIGAIN Customer Care Team

Response from FOLIGAINApr 1, 2025

Thank you so much for the amazing 5 stars and the kind words! We're thrilled to hear that you found our team professional. Your support means a lot to us! 🙌 ------ Grazie mille per le fantastiche 5 stelle e le belle parole! Siamo entusiasti di sapere che hai trovato il nostro team professionale. Il tuo supporto significa molto per noi! 🙌

Response from FOLIGAINApr 1, 2025

Thanks for the review! We're glad you liked the shampoo. Let us know how it goes with the supplement and ampoules — we look forward to your feedback! ------ Grazie per la recensione! Siamo felici che lo shampoo ti sia piaciuto. Facci sapere come va con l'integratore e le fiale — aspettiamo il tuo feedback!

Response from FOLIGAINMar 23, 2025

Dear Hanna Vysochyna, Thank you for your feedback. Please note that our free shipping promotion code applies only to your first order. However, we regularly send out exclusive discount codes to our newsletter subscribers, so we encourage you to sign up to stay updated. As a thank you, please feel free to use the code HAIR25 for 25% off your next order. We appreciate your support and hope to have the opportunity to serve you again in the future. Best regards, The Foligain Team ------- Beste Hanna Vysochyna, Bedankt voor je feedback. Onze gratis verzending geldt alleen bij je eerste bestelling. We raden aan om je aan te melden voor onze nieuwsbrief, want we sturen regelmatig exclusieve kortingscodes. Als dank kun je bij je volgende bestelling de code HAIR25 gebruiken voor 25% korting. We waarderen je steun en hopen je in de toekomst weer van dienst te mogen zijn. Met vriendelijke groet, Het Foligain Team