FOLIGAINReviews of foligain.com

Response from FOLIGAINOct 23, 2026

Thank you for your review. We’re very sorry for the delay and completely understand your frustration after waiting two weeks. We have reviewed the tracking and can confirm that your parcel is still in transit with UPS in Canada. The shipment remains active and has not been reported as lost, but UPS is currently showing a delay while they work to provide an updated delivery date. We will continue to monitor the shipment. If there is no further movement, please contact us at [email protected] with your full name and order number so our team can assist with the next steps and make sure this is resolved. We sincerely apologize for the delay and appreciate your patience. - The FOLIGAIN Team

Response from FOLIGAINOct 22, 2026

Thank you for your review. We’re very sorry for the delay and completely understand your frustration, especially since you rely on Minoxidil as part of a consistent routine. We have reviewed the tracking and can confirm that your parcel arrived in Richmond, Canada on October 13 and is still showing as in transit. At this stage, the shipment is in transit. That said, we do want to make sure you are fully supported. Please continue to monitor the tracking, and if there is no further movement, contact us at [email protected] with your full name and order number so our team can review the shipment again and help with the appropriate next steps. We also apologize for the difficulties you experienced during checkout and appreciate your patience throughout this process. - The FOLIGAIN Team

Response from FOLIGAINOct 22, 2026

Thank you for your review. We’re very sorry to hear that your foam pump arrived defective and that you did not receive a timely follow-up after providing the requested LOT number and photos. That is not the level of service we want to provide. We have your order number #FGBPT3146, and our team will be reaching out to you directly to review the case and arrange the appropriate solution, including a replacement or refund if needed. We sincerely apologize for the inconvenience and appreciate the opportunity to make this right. - The FOLIGAIN Team

Response from FOLIGAINOct 21, 2026

Thank you for your review, and we sincerely apologize for the frustration and the lack of a timely follow-up from our customer service team. We have reviewed the tracking and can confirm that your parcel has arrived in Singapore, passed through the international carrier/customs process, and departed the international carrier facility in Singapore on October 13. The shipment is therefore still in transit and has not been lost. Our Singapore delivery timeframe is generally 7–20 business days, excluding weekends, public holidays, cut-off times, and order processing, so the shipment is still within the stated delivery window. However, we completely understand your concern given the lack of recent tracking updates. Please contact us at [email protected] with your full name and order number if you have not already done so. We will also follow up on the shipment and make sure you are not left without a resolution. We sincerely appreciate your patience and apologize again for the communication experience. - The FOLIGAIN Team

Response from FOLIGAINOct 21, 2026

Thank you for your review. We’re sorry for the frustration and understand your concern regarding the delivery time to Singapore. Our FOLIGAIN® Singapore shipping policy states that UPS delivery generally takes up to 7–20 business days, excluding weekends, public holidays, order cut-off times, and order processing. We have reviewed your tracking and can confirm that your parcel has already arrived in Singapore, passed through the international carrier and customs process, and departed the Singapore international carrier facility on October 13. The shipment is therefore still within the stated delivery timeframe and is currently moving through the local delivery network. Please continue to monitor tracking number 822007428096987898 for the next update. If the parcel exceeds the stated delivery timeframe or there is no further movement, please contact us at [email protected] and our team will be happy to assist. - The FOLIGAIN Team

Response from FOLIGAINOct 12, 2026

Bedankt dat u dit onder onze aandacht brengt. Het spijt ons dat er onduidelijkheid is ontstaan over de levertijd. Onze levering via DHL Express bedraagt doorgaans 2 werkdagen nadat de bestelling is verwerkt, exclusief weekenden en feestdagen. De verwerkingstijd van de bestelling komt daar dus nog vóór. Wilt u ons alstublieft mailen via [email protected] met uw volledige naam en ordernummer? Dan kunnen we de status van uw bestelling direct controleren en u zo snel mogelijk een duidelijke update geven. Controleer voor de zekerheid ook uw spam- of ongewenste e-mailmap, omdat reacties of verzendupdates daar soms terechtkomen. Onze excuses voor het ongemak en bedankt voor uw geduld. - The FOLIGAIN Team

Response from FOLIGAINOct 9, 2026

Merci d’avoir partagé votre expérience. Nous sommes sincèrement désolés pour la confusion. Merci de bien vouloir vérifier les informations de suivi qui vous ont été envoyées par e-mail. Nous vous conseillons également de consulter votre dossier spam ou courrier indésirable au cas où le message ne serait pas visible dans votre boîte de réception. Si vous avez toujours besoin d’aide après vérification, vous pouvez nous contacter à [email protected] avec votre nom complet et votre numéro de commande afin que notre équipe puisse vous assister rapidement. -The FOLIGAIN Team

Response from FOLIGAINOct 8, 2026

Update: We have located your order and see that there is a delay processing this specific order due to a technical issue. A customer service representative will be contacting you with a solution. Thank you for your patience and understanding. -------- Thank you for your review. We’re very sorry to hear about the delay and understand how frustrating it is when an order does not arrive within the expected timeframe, especially when you have not received clear updates. Please contact us at [email protected] with your full name and order number so we can review the status immediately and provide you with a clear update. We also recommend checking your spam or junk folder in case any shipping or customer service emails were filtered there. We appreciate the opportunity to look into this and make things right. - The FOLIGAIN Team