Focus CameraReviews of focuscamera.com

I usually do not write reviews, but here I do just because I read all the negative ones before placing my order on a very attractive priced Canon camera bundle. I admit I was a little scared and decided to pay with paypal therefore. Placed my order Thursday afternoon, got my shipping confirmation with UPS tracking number less then 24 hours later, package was trackable within a few hours and arrived safe, sound and complete on Monday. So just a pretty good internet shopping experience.

I wanted to buy a pair of headset on sale. I first tried to pay with Amazon payment. The system showed that the payment could not go through. I paid again using Paypal, and received confirmation. It turned I was charged via Amazon payment after all. So I tried to get a refund, and the customer rep cancelled the order WITHOUT refunding EITHER Amazon payment OR Paypal. I had to file a claim to Amazon to receive the first refund, and had to contact them several times to request for the Paypal refund. Horrible experience.

They sell junk and are not willing to except their returns!

I bought a pair of headphones from their site, and then never received any shipping confirmation. A month later they "refunded" me 75% of my money with no explanation as to why they never sent the product or why they decided to keep part of my money. I had to email them to get them to refund the rest of my money. Finally after a 3rd email, they explained that UPS hadn't been able to deliver the product and sent me a tracking number which verified this. At least they refunded my whole order.

I would give it a zero star if that's an option. I ordered a phone online from Focus Camera because it was on sale, and a couple of people I know also ordered the same phone. However, when I got the tracking number, it says the package was requested to be sent back to the shipper, same happens to all the people that I know. I called and asked why, a representative just said they sent the wrong item and they need it back and they will refund me the money but just not right item when the phone is still available to purchase online. Very bad attitude and I don't trust this company anymore. I should've trust all the review on Yelp that this is an unreliable company.

Bought a new remote on ebay Nov 13. Shipped a refurbished used unit and refuses to refund my money.

Worst! Instead of explaining to me or trying to make me understand, the representative simply suggested to cancel the order. With blaming the customer, the attitude was quite NOT acceptable at all. Shipping was quite lagged and slower than usual of other sellers. I asked for another representative since I was very uncomfortable with the attitude, the guy just hung upon me. Yep, I got hung upon! So unacceptable!

I Purchase New Items And He Sent Used Items I Hope You Have A nice Holiday SCROOGE!!!! BEWARE YOU ARE NOT PROTECTED WHEN YOU USE YOUR CREDIT CARD HERE!!!!!!