Focus CameraReviews of focuscamera.com

I ordered an item on their website and received a different version - when I called "customer service" I was told they are not responsible for assumptions made based on website representations - INCLUDING PHOTOS!! The first customer service person hung up on me, the second told me that not only do I have to pay to ship it back, but I have to pay a 15% re-stocking fee because I OPENED THE PACKAGE! I had to to see the instructions (note - they are a "paperless company" so you get no invoice or packing slip) to try and figure out why it was different from what I ordered . This is a sleazy operation and I will never do business with them again and would strongly urge others to do the same.

I received my Camera bundle but it was missing the Camera. The box that it came in had a damaged corner but I was advised by the local post office to accept it as many boxes get damaged in shipping especially large ones. When I opened the box latter that day I was in disbelief as the Camera was not in the box. The company was so rude that when I tried to call them they kept hanging up. I advised of the situation and they would not even hear it. They hung up right after saying we are not liable. Now I am trying to locate the information for the company so I can file suite against them. Do not buy from this company and dont by Camera bundles from Wal-Mart as they come from this company online. I am now out of alot of money with no product to show for it.

DO NOT BUY FROM HERE!!! They will bait you with a low price than switch the merchandize with refurbished or broken product. The refuse to accept return! FRAUD FRAUD FRAUD!!!

Focus Camera is one of worst camera retailer I ever came across, I purchased a $1499 Tamron lens under the deal during ThanksGiving Week, since they listed as authorized lens dealer on Tamron. I purchased it without worrying, I received with a Grey Market lens, without 6 years warranty. I contacted the dealer and they said we never sent any grey market lens. now they are not taking it as retun since as per them they have not sent grey market lens. They are so irresponsible. customer care team is not at all friendly. they are not talking on this anymore. they sent email saying that "we cannot help in this issue anymore talk to manufacturer". I know couple of people who bought lens under the same deal and few of them are also going through the same issue. They are cheating customer by sending grey market lens and not taking responsibility of what customer has received from them. Don't buy anything from them.

I purchases a camera package from them as part of a black Friday deal they had online through Walmart.com. package was shipped however UPS delivered it to the wrong address. At first customer service was amazing until I asked to speak to a manager. UPS Admitted to their mistake and is going to pay focus camera for their mess up. When it took forever I eventually asked do my money back. They said not until they get paid. However, they know they will get paid by UPS they have been in constant contact with them. UPS asked them to send me another package while they still had an investigation open and they said no. I wanted to speak to a manager at focus camera because the customer service agent I was dealing with really didn't understand how upset I was and frankly I don't think she cared. When I asked for the manager they told me to call UPS and talk to their customer service. So, lesson learned don't order from them. If anything happens they are only out for themselves and they care very little about customer service.

I've read some pretty bad reviews on this site for Focus Camera, but I have nothing but positive things to say about my experience with them. I ordered a pair of headphones with a much more reasonable price than all of the major retailers were offering. Amazon deals directly with Focus Camera and had hiked the price there as well. My item was shipped on time and I was given plenty of notification by email of that process. They arrived sooner than estimated, so that was great. My headphones came in perfect condition and the correct color. I also paid for item through Paypal and had no issues with that. Overall a great experience and I would order from them again.

Not sure if another bad review will do anything to do this business as they already have quite a few, but I might as well add mine to the pile. This company is one of the worst online retailers out there (see other reviews as well as do a Google search), only wish I would have done some research on them first. I purchased a pair of headphones online for a price that was about $40 less than what other online retailers sell them for. Seemed like a good deal, purchased them and excitedly waited. The wrong product shows up; same brand but a much lesser model. The contact begins, back and forth for 3 weeks, finally got them to state they would send me the model I ordered once they received the incorrect model. However, once they received the incorrect model, they refunded the money and the case was closed, they are no longer interested in helping. The correct model I originally ordered is still being listed on the site at the same price I paid, which is a little frustrating. They are either very unorganized or use a bait and switch tactic that sometimes works, either way, I would highly recommend not doing any kind of online business with them.

I purchased a laptop from Focus Camera in January. It showed up with a few keys not working. I couldn't even get past the welcome screen since I could not type in certain letters. I contacted customer service and was first told to contact Yamaha?? I asked what she was talking about they she stated I needed to contact HP to fix the issue. Well they could not of course and when I relay that message to focus camera again they simply state you can't return laptops! Seriously?? It never worked from day 1..how is this my issue? I will be contacting the BBB and starting a claim with them. You can not sell items to people that do not work. Very bad way to treat customers and handle your services. Super disappointed in Focus Camera