Focus CameraReviews of focuscamera.com

Slow on everything. Service dept is closed mid-afternoon on Thursday. They've had my money for 3 days and no sign of shipment for my DJI Action 5 pro camera. I sent an email yesterday asking about my order and got an automated response saying that they would review my request. No response today. Are they closed or just non-responsive. Update! The camera did come in. BUT, they're not available in customer service. They did not answer my online inquiries. They did not send a notification of shipment. Uping to 2 stars. A solid 2

there was no manual to set up the drone. The registration are in chinese cant understand

The item was not in a box. Was advertised on the website as new.

I returned my order for three weeks now. Still have not receive the refund

Focus Camera totes themselves as having fast shipping, but the reality is the opposite. I ordered from them despite having cheaper options because of their financing options available. Although they plaster ads of fast shipping all over their website, my order has been delayed a second time, after an already longer than predicted shipping time. The frustrating thing is you don't know what the shipping will be like until after the order is processed and shipped. I would have never purchased from Focus Camera had I known I was going to be waiting so long to receive it.

I ordered sunglasses and they arrived with a chip in the bridge of the glasses.

They sold me the right box 3 times containing the wrong rifle scope. 3 different boxes indicating the right scope but the box contained the wrong scope. They were good at the exchange and finally the credit but they certainly were not interested in getting me the correct product.

The items arrived quickly but the box looked like it was put together by an orangutan. The items inside looked like they've been kicked around for half a mile - scuffed and dirty.