FNBO (First National Bank of Omaha)Reviews of fnbo.com

Worst bank to deal with. zero customer service.

My main issue with this company is that they are lately overprotective. What is the use of using thier service if all your purchases are flasely flagged as fraud. They just can't live me alone and we are fed up with this nonsense. All I want is them, not bothering us for the next 3 months, about fraud.

Very rude customer service representatives, especially the review team. They are always very route and doesn’t want to speak with customers and every time I call them they seem that they just woke up from sleep. It happened 3 times. They didn’t let me know what should I provide to resolve my issue. They will need to change their staff.

I would not recommend taking out any sort of mortgage or loan with this bank. They will just sell it to an out-of-state institution with a poor reputation, tell you it’s “part of normal business” and all you can do it address it is pay off your mortgage or refinance your loan at a much higher interest rate, and then when you go to respond, they will have blocked your email address.

This bank has been fair to me . I have received two loans and currently have a credit card with them through my union 32bj seiu membership. And the made early payoff of loans easy .

Stay away from this bank's credit card. Terrible experience. I made a simple credit card transaction, they flagged it as fraud. I called in verified my info, and that I made the purchase. They still left a hold on my card, so I could not use it, or even pay my balance. When I call in to find out, I was on hold for a long time, and then they say they cannot do anything, it needs to go through fraud investigation. About 2 weeks later, I get a call asking for my ID, signed social security card, AND pay stub or tax documents. I asked to speak to a manager, and they said they cannot do that. Never experienced this before.

My personal information was stolen and some Apple egift cards were charged. When I saw the charges I immediately reported the fraud to FNBO, the card was cancelled, and I changed computer and email passwords. I was just notified that I would not be reimbursed for the fraud because it was charged to my information. Yeah, because my information was stolen, which is textbook fraud. You don't have reliable fraud protection with FNBO.

Don’t ever use this company. I was scammed from fishing emails and was told I would not have to worry and I will be refunded my money. After my dispute, pending, turns out I am now told it will not be approved and I am responsible for it. I would highly recommend Chase Visa. They handled my case and had excellent customer service and made me feel so much better. I am so upset that I was told I had nothing to worry about and it would be disputed only to find out multiple people apparently were wrong?