South African AirwaysReviews of flysaa.com

I booked four flexible tickets which I had to cancel. Immediately after the cancellation I received this e-mail: Dear Valued Customer Sawubona, we acknowledge receipt of your email. We refer to your refund request on your unused South African Airways ticket. Please pardon our delay in finalising your request. We have been inundated with refund requests and are working relentlessly to finalising these refunds. A staff member will attend to your request and be in contact with you once the refund is processed. Stay safe and please comply with all Covid regulations Yours in Service SAA Refunds team Two month later no refund. Filing a class action against this fraudster. Avoid!

Subject: Complaint Regarding Flight SAA 333 - Pathetic Service. I am writing to express my extreme dissatisfaction with the service I received on Flight SAA 333 on 23 Dec 2023. The overall experience was marred by several issues that I feel compelled to bring to your attention. 1. Check-in Process: The check-in queue at Terminal [X] was excessively long, significantly more so than other terminals. SAA ground control's handling of the queues was chaotic, with passengers being shifted from one line to another, allowing others to push in ahead. 2. Misinformation about Lounge: Upon querying the ground hostess about the location of the FNB Slow Lounge, I was provided with entirely incorrect directions. A simple acknowledgment of not knowing would have been preferable to misleading information. 3. Hand Luggage Issue: Our standard-sized hand luggage was deemed too large for the aircraft, resulting in an unnecessary delay. The inconsistency in enforcing size regulations is concerning. Later learnt that my luggage was the correct size based on measurents of the SAA policy documents. 4. Delayed Departure and Unconvincing Explanation: The departure was delayed by approximately an hour, with the pilot attributing it to holiday season traffic. This explanation appears disingenuous, as SAA should anticipate and manage such circumstances during peak travel times. 5. Observation of Luggage Loading: I observed that our luggage was loaded onto the aircraft just before departure, raising questions about the efficiency of the pre-flight preparations. This series of incidents has left me profoundly dissatisfied with the level of service provided by SAA. I trust that you will investigate these matters promptly and take appropriate measures to prevent such issues in the future. As a result of this experience, I regret to inform you that I will be avoiding SAA services in the future. I believe it is crucial for the airline to address these concerns to maintain customer satisfaction and loyalty. It is clear why this is yet another state owned disaster.

Review SAA airline to Mauritius from Johannesburg and back. Wednesday 19.7.23/ Wednesday 26.7.23. Flight 190/191 airbus 320-200 Pumsa Air Hostess is very friendly and helpful. The plane was clean and comfortable. The food was delicious. We were catered for halaal. Centrally mounted TV units for all passengers to view from the same screen. Spacious leg seating. Movie we watched was called 'chaos walking'

I did not book SAA, I booked Mauritius Airlines and they use SAA to do the flight from Cape Town to Johannesburg. We had our flight which was supposed to leave at around 8:45 am and the hopeless SAA changed the flight to 6am!!! This threw off our entire day and extended our wait in Johannesburg. We were hopelessly exhausted by the time we reached Mauritius! SAA is a waste of tax payers money💯👌!!!

I have requested a refund of an EMD voucher by email on 15 March 2023 to the SAA online Refunds Department. I am still waiting for my money!!! SAA SERVICE COMMITMENT (I quote from SAA website): We will provide prompt refunds for eligible tickets once we receive your request accompanied by all required documentation. If your ticket is eligible for a refund as per the rules of the fare you have purchased, we will refund the appropriate amount to you according to the original form of payment. Refunds for tickets purchased directly with SAA will be processed within 21 business days on receipt of your complete refund submission. This is more than a JOKE! I have written letters: - to the refunds department ... not able to process the refund. - to the customer service ... not able to process the refund. - to the CEO .. no answer and no response. 16 weeks of begging for what rightfully belongs to me to be returned. SAA has a terrible attitude towards clients and very poor quality of service. The staff members are totally unprofessional, incompetent and unreliable. Does SAA not wonder what advertising damage they are perpetrating with their conduct?

Had a wonderful, fun flight in the economy class. Served by Gomotso and Jayson. Those guys are the best man! The service was impressive and they were very attentive. Definitely luxury in the air. Keep up the quality of service

I flew from Cairo with a transit in JHB before arriving in CPT My bags were easily admitted in Cairo as they were 26kg and 12kg respectively... the sum of both was 8 kilos less than the permitted 46 kilos of weight that SAA allows. Yet in JHB the check-in enforcer insisted that i must transfer 3 kilos from the heavier bag to the lighter one. This, I had to do with a long queue behind me, in full view of everyone in sight, going through my underwear and carefully wrapped/packed items that were now disheveled in order to placate the gods of south african airlines and their arbitrary baggage rules of weight distribution. This kind of unyielding strictness is incredibly unreasonable and poor for maintaining any loyalty you might want to foster in your customers. I know business class gets 32kg x2 for every customer - so please don't tell me this was to save the employees' backs. By the time I was finally checked in, I was hot, sweaty and very angry with SAA. The noose gets tighter every year. Please consider reasonable allowances for your customers...

If I could give zero stars to this shoddy airline I would. I am still waiting for a refund for flights from July 2021 but booked in 2020. They were cancelled by SAA and still no refund. They were back in business from September 2021 but when you email them you just can a standard customer reply. I can see from TripAdvisor that many other people have been ripped off by this airline. Don't fly with them!!!