South African AirwaysReviews of flysaa.com

I had a great experience on my flights between Johannesburg and Windhoek. The service food and hospitality was good. Both flights were on time. I chose to fly with SAA because they were recommended as one of the safest airlines in South Africa. The only reason I didn’t give a full 5-star rating is because the cabin was sanitized while passengers were already on board. The crew mentioned it was WHO-approved and advised those concerned to breathe through a cloth—something I found ineffective and quite uncomfortable and made me sick for a couple of days afterward

This website is a fraud. I booked 3 tickets got a PNR but SAA never got my payment. It seems that their web site is not safe. Despite the proof that the money left for an account named SAA, I never got the tickets neither my money back. Avoid that company. No support, no refund, website unsafe. You can find much reliable airline compagnies in South Africa !

Excellent flight from Accra to JNB. Very friendly staff, on time, good food.

We just had a lovely experience on a SAA flight from Cape Town to Sao Paolo. Check in was friendly and efficient and the inflight service was much better than i would have imagined. Comfortable seating, bathrooms were well maintained and clean throughout the flight and the food and beverage service was extremely good. The inflight entertainment system is a bit limited but it was fine for our 9hour or so flight. Well done.

The service is fantastic. Food is great. Flights are on time.

No Daily flight to Durban from Johannesburg.

I cancelled my flight but still didn't get refund of USD 284 for 2 months. On enquiring they said they are working on it. So, they just hope you forget and don't ask for refund. Finally they refunded USD 226 keeping UDS 57. No explanation of why they kept my money. Thieves of broad day light.

SA326 CPT-JNB at 11:15 on business Booked my ticket March 21st 2023, Original flight date was February 12th 2024. Paid ZAR 4529,47, Called your office and changed my ticket to change the flight date to February 5th 2024, and paid extra ZAR 1598,29 on November 2nd 2023. As I did NOT recieve any confirmation I kept writing to your customer service to get them to confirm my ticket. After 4 attempts, I received an email with the details from my original booking for February 12th! My booking was not to be found online, it simply wanished. Arriving SA on January 11th I went to your office at Airport JNB and was told that the booking was cancelled as the flight was booked for january 5th! (I arrived JNB on January 11th!?. In case my flight was booked on January 5th, why did I not get an email stating that online check in was open, and due to your equipment change I should be able to choose my seat- nothing was received at my end, neither did I get a proper response when contacting your customer service! I was actually happy to see that SAA started flying again and was happy to book with you, now it seems that my choice was a VERY bad one. I will take legal matters into use to get my money back, and I will NOT book my flights with your company in the future!