FlyNYONReviews of flynyon.com

4.3809 reviews
Activities & Tours
78 John Miller Way, Kearny, New Jersey

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FlyNYON

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About FlyNYON

An unparalleled helicopter photo experience. By making the thrill of capturing images from a helicopter accessible to all, we have catered to over 750,000 passengers since our establishment in 2012, providing photo flights in and around New York City! Our commitment to crafting and sharing this ultimate experience is deeply ingrained in three generations of aviation heritage. We take pride in creating lasting memories, one panoramic view at a time.

FlyNYON (flynyon.com) has 809 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.

Also known as: flynyon.com
Website: flynyon.com
Category: Activities & Tours
Location: Kearny, New Jersey
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 92% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Customer

May 21, 2026

Disappointing Customer Experience!

Very disappointing experience overall. The helicopter ride itself was great and the pilot was professional and kind, but unfortunately the customer experience before and after the flight completely ruined it for us. The front desk staff was not welcoming or understanding, and both the online and in-person customer service felt cold and inconsistent. It honestly felt like different customers were treated differently, which was frustrating to experience firsthand. Looking back now, I probably should have paid more attention to the negative reviews mentioning poor customer service because unfortunately that ended up matching our experience too.

Response from FlyNYONMay 22, 2026

Thank you for taking the time to share your feedback. We are very glad to hear that you enjoyed the flight itself and that your pilot provided a professional and positive experience. However, we are genuinely sorry to hear that the customer service interactions before and after your flight left you feeling disappointed. Providing every guest with a welcoming, respectful, and consistent experience is extremely important to us, so it is concerning to hear that you felt otherwise during your visit. We also understand how frustrating it can feel when expectations are not met, especially during what should be a memorable experience. Your comments regarding the front desk interactions and overall communication have been shared internally for further review with our team. Feedback like yours is taken seriously and helps us identify areas where we need to improve. We truly appreciate you bringing this to our attention and regret that parts of your experience did not reflect the level of hospitality we aim to provide. Thank you again for flying with us and for your honest feedback. We do want to be clear that even though you were running late, we did add another flight for you. We made sure to accommodate you and the other two in your party on your own flight, hence the fees charged.

About FlyNYON

FlyNYON (flynyon.com) has 809 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.

Also known as: flynyon.com
Website: flynyon.com
Category: Activities & Tours
Location: Kearny, New Jersey
Listed on Five Star Index: 2026

FlyNYON reviews

809 approved reviews, newest moderated first

MARICA B.
May 24, 2026
Top fly with Bianca ♥️
Top fly with Bianca ♥️
Response from FlyNYONMay 25, 2026
Bianca is amazing, one of our best pilots. So happy to hear you had a great experience.
customer 2.
May 24, 2026
Such an amazing experience
Such an amazing experience! My parents loved it and were so excited to see the full NYC view from up top!
Response from FlyNYONMay 25, 2026
That's amazing to hear! Please come back soon.
customer
May 23, 2026
It was organized
It was organized! Everyone was kind and helpful which made us enjoy our experience. However it was a little pricey especially with fees
Response from FlyNYONMay 23, 2026
We're so glad you enjoyed your organized experience with our kind and helpful team. We appreciate your feedback regarding pricing.
customer
May 23, 2026
Best experience
Great view. Wonderful experience.
Response from FlyNYONMay 23, 2026
We're so glad you enjoyed the view! We appreciate your kind words.
Adam
May 23, 2026
Don't be scared, it's amazing!
I am terrified of heights and at first didn't want to fly but my fiance talked me into it. After we arrived staff was helpful from the start and professional. I felt stressed but safe when they put on my harness and explained all safety features. When we got to a helipad and lifted off the ground in the smoothest way possible I forgot about being stressed. It was amazing! It's ike riding ridiculously loud lift and the magical carpet at the same time. Views were amazing! It changed my mind about helicopters and I will definitely do something like that again!
Response from FlyNYONMay 23, 2026
We are so glad to hear that we could make your first helicopter experience a positive one, especially given your initial apprehension about heights! It's wonderful that our team's professionalism and the smooth flight helped you overcome your stress and enjoy the amazing views. We appreciate you sharing your fantastic experience with us.
customer Stevan B.
May 23, 2026
An unforgettable experience on a…
An unforgettable experience on a beautiful and sunny day. When I come to NJ next year, I will gladly repeat the fantastic doorless helicopter flight.
Response from FlyNYONMay 23, 2026
We are so happy you had an unforgettable experience and enjoyed the beautiful views! We look forward to welcoming you back next year for another fantastic flight.
Bhoomi T.
May 22, 2026
Amazing experience
Amazing experience
Response from FlyNYONMay 22, 2026
Awesome to hear, we hope for you to be back soon!
Customer
May 21, 2026
Disappointing Customer Experience!
Very disappointing experience overall. The helicopter ride itself was great and the pilot was professional and kind, but unfortunately the customer experience before and after the flight completely ruined it for us. The front desk staff was not welcoming or understanding, and both the online and in-person customer service felt cold and inconsistent. It honestly felt like different customers were treated differently, which was frustrating to experience firsthand. Looking back now, I probably should have paid more attention to the negative reviews mentioning poor customer service because unfortunately that ended up matching our experience too.
Response from FlyNYONMay 22, 2026
Thank you for taking the time to share your feedback. We are very glad to hear that you enjoyed the flight itself and that your pilot provided a professional and positive experience. However, we are genuinely sorry to hear that the customer service interactions before and after your flight left you feeling disappointed. Providing every guest with a welcoming, respectful, and consistent experience is extremely important to us, so it is concerning to hear that you felt otherwise during your visit. We also understand how frustrating it can feel when expectations are not met, especially during what should be a memorable experience. Your comments regarding the front desk interactions and overall communication have been shared internally for further review with our team. Feedback like yours is taken seriously and helps us identify areas where we need to improve. We truly appreciate you bringing this to our attention and regret that parts of your experience did not reflect the level of hospitality we aim to provide. Thank you again for flying with us and for your honest feedback. We do want to be clear that even though you were running late, we did add another flight for you. We made sure to accommodate you and the other two in your party on your own flight, hence the fees charged.

FlyNYONReviews of flynyon.com

About FlyNYON

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FlyNYONReviews of flynyon.com

FlyNYON reviews

Top fly with Bianca ♥️

Such an amazing experience

It was organized

Best experience

Don't be scared, it's amazing!

An unforgettable experience on a…

Amazing experience

Disappointing Customer Experience!

About FlyNYON

About these reviews

More in Activities & Tours, New Jersey

Osiris Tours

The Explorer's Passage

Comparetopagency

Sea the City Jet Ski

FlyNYON reviews

Top fly with Bianca ♥️

Such an amazing experience

It was organized

Best experience

Don't be scared, it's amazing!

An unforgettable experience on a…

Amazing experience

Disappointing Customer Experience!