An unparalleled helicopter photo experience. By making the thrill of capturing images from a helicopter accessible to all, we have catered to over 750,000 passengers since our establishment in 2012, providing photo flights in and around New York City! Our commitment to crafting and sharing this ultimate experience is deeply ingrained in three generations of aviation heritage. We take pride in creating lasting memories, one panoramic view at a time.
FlyNYON (flynyon.com) has 809 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Also known as
flynyon.com
Website
flynyon.com
Category
Activities & Tours
Location
Kearny, New Jersey
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 92% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Compras un billete de tour con puertas abiertas, y al haber 6 pasajeros te puede tocar en medio osin puerta, a pesar de haber pagado explicitaente esto. Cuidado!
Response from FlyNYONOct 22, 2026
Thank you for sharing your feedback!
LA
Layla
Beautiful experience, but disappointing communication
The helicopter flight itself was beautiful, and I had been looking forward to it so much. Flying with the doors off over New York had always been a dream of mine, and I have absolutely no problem spending a significant amount of money on a once-in-a-lifetime experience like this.
Unfortunately, the communication from the pilots was very disappointing. Before the flight, we were told that we could only put our feet outside when the pilot gave us permission. The pilot informed the passengers sitting in the back, but I was sitting in the co-pilot seat and did not hear or understand that the same instruction had been given to them. Nobody clearly explained to me when I was allowed to put my feet outside.
As a result, I spent a large part of the flight confused about what I was supposed to do and was unable to fully enjoy an experience I had dreamed about for so long. This was especially disappointing considering how much I had paid, including the additional Shoe Selfie Seat experience.
I also contacted FlyNYON by email to explain what happened, but unfortunately, I never received a response. That was very disappointing as well, because I would have appreciated at least some acknowledgment of my concerns.
Overall, the flight itself was beautiful, but the lack of clear communication and the absence of any response afterward took away from what should have been an unforgettable experience. With better communication and customer service, this could have been so much better.
Response from FlyNYONOct 17, 2026
Thank you for taking the time to share your feedback with us. We appreciate hearing about your recent doors-off flight experience over the city, as guest insights help us identify where our service can be improved.
We recognize how much you were looking forward to sitting in the front co-pilot position and taking advantage of the shoe selfie opportunity. It is clear that the lack of clear instructions regarding when to place your feet outside the aircraft created confusion and prevented you from fully enjoying your time in the air. Clear briefing and consistent inflight communication are essential for both safety and passenger comfort, especially during a unique flight like this one. Furthermore, we acknowledge your frustration regarding the lack of a reply to your follow-up email, as every inquiry deserves a timely response.
To address these concerns, our team will be reviewing our pre-flight briefing procedures and pilot communication protocols to ensure all guidelines are explicitly delivered to every passenger, regardless of where they are seated. Additionally, we are evaluating our customer support workflow to prevent unacknowledged guest communications in the future.
BR
Bryan
Volar de nuevo me gusto tenía muchas ganas de hacerlo pero volveremos
Volar de nuevo me gusto tenía muchas expectativas sobre eso, que no me gusto que me cambien de asiento y me hagan copiloto no se los recomiendo a nenos que te guste estar en esa posición para mi no fue buena noche te deja tomar buenos ángulos de los lugares y es incómodo porque no puedes ni tocar al piloto asi que se imaginaran lo tedioso que fue filmar. Podrían mejorar en preguntar y no insistir en darte un lugar que no quieres solo eso, me hubiera gustado hacer el tour mas largo pero no de copiloto atrás sería genial espero algún dia volver pero todo bien Ya pasó y quedo una experiencia buena de volver a volar solo con un pequeño inconveniente pero suele pasar algunas personas les gusta estar de copiloto pero en lo personal a mi no disfruten de su viaje les dejara un buen recuerdo
Response from FlyNYONOct 8, 2026
Thank you for the kind words, we are sorry to did not fully enjoy the co-pilot seat. We look forward to flying with you again in the future.
BE
Bea
Better than the observation deck
I think this is an alternative way to see New York instead of the observation decks. The service, preparation, and care are all positives. Unfortunately, the flight itself fell short of my expectations, as it took place over the Hudson River, along Manhattan, rather than directly over the buildings. Furthermore, the helicopter cabin itself lacks any handholds (both on the ceiling and on the side of the door). It's difficult to turn around in the seat in windy conditions, and without handholds, it's very dangerous. Pilot should also tell us where we are, because for people who are first time in NY we don’t know that places, especially from that high. Nevertheless, the flight is worth the experience.
Response from FlyNYONOct 5, 2026
We appreciate you taking the time to share your feedback with us regarding your recent New York flight. We are pleased to know that our staff's preparation and care met your standards and provided a unique alternative to traditional viewing platforms.
We take your comments about the flight path, cabin interior, and commentary very seriously. Federal aviation regulations strictly govern flight paths over Manhattan, which is why routes follow the river corridors for safety reasons.
Your insights help us enhance our safety and guest experience. Thank you for flying with us and for noting that the overall journey was still a worthwhile memory.
CU
customer
A bit scary and need more safety gear
I believe the open-door rides should provide more safety gear. For the entire flight, we were on a single seatbelt that the pilot didn't double-check. A minute before take-off my co-passenger noticed that her headphones were broken and I wasn't able to have fun thinking about what if there were any issues with the seat belts.
Response from FlyNYONSep 21, 2026
Thank you for your feedback. Safety is our highest priority at FlyNYON. All passengers on our doors-off flights are secured using FAA-compliant safety equipment and procedures, and our team performs required safety checks prior to departure. We take your comments regarding the equipment and pre-flight experience seriously and will review them with our flight operations team. We appreciate you bringing this to our attention and hope you enjoyed the incredible views of New York City.
CU
customer
Llegar al lugar es muy complejo
Llegar al lugar es muy complejo! Deberían prestar algún servicio de recogida en la estación de trenes ya que los buses son escasos. Nosotros pagamos vuelo con puertas abiertas pero no se nos permitió sentarnos sacando los pies como lo muestran en la publicidad.
Response from FlyNYONSep 12, 2026
Thank you for sharing this feedback. We always aim to ensure our guests have the best flight possible. I do apologize that getting to us was tough, this feedback will be taken into consideration for further passengers.
CU
customer
Unfriendly front desk service and…
Unfriendly front desk service and chaotic flight scheduling.
The pilots were excellent — the only highlight of this trip.
Response from FlyNYONSep 8, 2026
We appreciate your feedback regarding the front desk service and flight scheduling. We are reviewing these aspects to improve our customer experience. We are glad our pilots provided a positive experience.
PG
Pep Gonzalez S.
Be careful! Like everywhere, there are people who don't do their job well.
Part of the ground staff wanted us to believe that they had warned us and that we had missed the flight, as we come from Bcn, Spain they said that we did not understand what they were saying, we went to clarify it because they were leaving us out. The rest was perfect, the pilot who attended to us on Friday, September 4 at 8:05 was perfect! attentive, friendly and very professional.
Response from FlyNYONSep 8, 2026
We appreciate your feedback and are concerned to hear about the miscommunication with some of our ground staff regarding your flight. We understand how frustrating this experience must have been. We are, however, very pleased to know that our pilot provided such excellent and professional service. We are reviewing our procedures to ensure clearer communication for all our passengers.