FlyNYONReviews of flynyon.com

El vuelo estuvo hermoso , lo que para mí falló es el servicio . Cuando termine el vuelo nos dejaron 40 min esperando la van que nos recoja . Por otro lado no ofrecen ni agua de manera gratuita , teniendo en cuenta que te hacen llegar mínimo 1 hr y 15 min antes, mucho tiempo para que no ofrezcan ni agua ni café.

Unfortunately, the experience at the reception was not very pleasant. The staff was somewhat rude. They did not want to replay the instructional video for us, and at one point, they threw my husband’s ID at him, which I found very disrespectful. We also felt pressured to upgrade our package to 28 minutes. They rushed us to leave our belongings and did not even give us enough time to use the restroom comfortably. Once we were in the helicopter, the audio quality was poor. We had difficulty understanding the pilot when he told us to take our legs out. Since at least four people on the helicopter spoke Spanish, understanding the instructions in English was challenging for several of us. I believe the instructions should be clearer and the audio system should be improved, especially for safety reasons. Finally, we paid for a 28-minute flight, but we did not spend 28 minutes in the air. I timed it, and the actual flight was approximately 20 minutes. Overall, I was disappointed with the experience. I expected better customer service, clearer communication, and to receive the full flight time that we paid for.

The guy at the counter only was interested in upgrading the trip, I got there 1/2 before the fly and the only alternative to avoid a cancellation was to "upgrade" the fly or rescheduling for another date, it is unprofessional, instead of providing opctions or alternatives the only thing that matters to them is selling.

Very nice and frendly staff. My girlfriend and I paid €600 for a 30-minute ride, and they squeezed six people into a very small helicopter. We were packed in so tightly from all sides that she could barely make it through the entire 30 minutes. She couldn’t even properly record a video because there was simply no room to move.

The seat was in the middle, so I wasn’t comfortable at all. It was really cramped, and I couldn’t get up to go outside and take pictures for her. I didn’t enjoy it at all. I feel like the price I paid wasn’t worth such a bad experience.

The pilot was great, and we really enjoyed the flight itself. Unfortunately, the customer service experience overshadowed it. We booked the night before, around 6 p.m., for a 9 a.m. flight. We received a confirmation email and then, around 7:50 p.m., a second email that looked almost identical but apparently contained a change moving the flight to 10 a.m. At that point, there was no opportunity to call and confirm the change. We arrived at 7:45 a.m., along with several other customers who had also missed the update. A woman came outside and simply told us that the flight had been changed, that an email had been sent, and that she would open the doors at 8:30. There was no apology or effort to accommodate us, even though there is no proper waiting area outside, only benches in the sun with no shade. We had to wait outside for about 45 minutes. What made the experience worse was the response to my original Google review, which came across as passive-aggressive and essentially suggested that because an email had been sent, the inconvenience was our responsibility. Obviously, if we had understood that the flight had definitely been moved to 10 a.m., we would not have arrived so early. A simple apology and a little understanding would have made a significant difference. The pilot was excellent, but unfortunately the way this situation was handled, particularly by the staff member we dealt with that morning, made the overall experience feel unnecessarily rude and unwelcoming.

The flight is awesome!! The staff is nice! However, they charged 75$ per person because you don’t arrived 1:15 minutes before you flight start!!! I spent 300$ dollars extra because I arrived 3:20 but my flight was 4:00 P.M. it’s ridiculous!! They know how awful is the traffic in NYC.

Dont know what has changed but when I did it back in 2019 the flught was x1000 times better. Pilot stopped every highlight allowing us to take a photo above Liberty statue, empire state, zone 0 etc. Know just simply rides along the river amd gets just a moment over central park. Plus pilot was commenting all the time what we were seeing and flying avobe