FluidfreerideReviews of fluidfreeride.com

I am overwhelmed by the positive and proactive support Fluid Free Ride has given me. I purchased a Nami Burn-E 2, a fantastic e-Scooter. I needed support and got hassle free help within 24 hours. The part I needed was shipped immediately. Big deal, isn't that what they are supposed to do? It gets better. After installing the part I realized there was another issue that needed to be addressed. I happened to mention it on an enthusiasts forum on a social media site. FFR saw my note, and without any prompting from me (or me even mentioning them at all) they proactively responded and immediately shipped an additional part. I have never had a company respond *before* I asked them to. I was stunned the support was so good. Highly recommend buying an eScooter from FFR. They truly care about the hobby and really do look after their customers in an almost manically dedicated way.

I should have done more research before buying from this company, but I've learned my lesson yet again. Do not buy from online shops before reading the reviews! Find out as much info as you can. Many companies revolted over to money-making policies in order to save face during the Covid Pandemic. It has ruined a lot of customer first practices. I've seen good companies go to very bad ones, but some still put the customer first. Fluid Free Ride isn't one of them. Stay far away from this company! Once they got your money, that's it. They'll throw you around in loops & never contact you directly. They also like changing their policies on the fly to prevent helping you. You could spend weeks with them through emails, & it's not worth the headaches! A lot of their emails are confusing. They grab you in with lower prices & discounts on parts, but what's the point of that when... Let me explain something to all of the e-commuters before going further with my review. Every part on your e-vehicle is sourced from China. Saving $5 to them means a lot, so don't expect the online shop you bought your e-bike or e-scooter from will actually do anything to help you when it comes to obtaining better parts that actually last compared to the stocked parts. They'll just give you the same junk that came with your overpriced e-vehicle for about a year before gouging you for new parts. I purchased a Nami Burn E-2 Max about 3 months ago via PayPal Credit, & that experience alone was a headache with FedEx. They should be shipping these high-end e-bikes & e-scooters via freight instead. They compensated me with some replacement tires, but they originally wanted me to return the e-scooter when I found out the lights wouldn't work out of the box. If it wasn't for my dad, then we would have never discovered the problem. We ended up fixing a cable that was shorting out the control board, & then it worked. We noticed some other strange things with the brakes, but after I finally got to ride on it. I never bothered following up with those problems, not until recently. They put Logan brakes on a 5 grand e-scooter that goes over 30 mp/h... I had no prior knowledge of hydraulic brakes until I took it to a local place to get a diagnostic report & service repair done on it because Fluid Free Ride was taking their sweet time addressing my issues. They also claimed they would only refund me via my original payment method or store credit. After I had paid off the e-scooter, I had planned to start closing most of my credit accounts, so I had already did it with my PayPal Credit account. I couldn't believe Fluid Free Ride wouldn't send me a check for reimbursement of any service charge done on the e-scooter during the warranty period! Logan brakes are essentially the worse on the market & putting them on a high-end scooter like the Nami is just wrong & unfair. The front brake started leaking braking fluid & the back brake started skidding when I was coming home from work on a Friday afternoon. Over 12 weeks I started seeing both brakes get duller by the day, & as the instructions told me to do with a small image, was to level the brakes every now & then. Well, that takes work & equipment that I don't have anyway, but the point remains... Fluid Free Ride wasn't going to send me the necessary parts to repair the scooter anyway because the place I took it to told me this was an impossible situation to deal with, & that you can't actually replace the front brake, not like how it was done at the factory. Which means I was sold a glass cannon lemon e-vehicle with bad parts. The amount of info I got from this repair shop was endless, & the people there were very knowledgeable. They explained to me that I'm not the first person to come in with a similar story. They quoted me a replacement price & discovered other issues with the back piston pads not leveling down properly, so after a bleed they discovered the back brake was also bad. Two brakes with unrepairable situations because they're custom made for Nami by Logan. They have super long tubes & a unremovable nut. The whole part would have to be replaced, but then they told me they'll have to break the seal on this type of repair. They won't do it because they tried doing it before on the Logan brakes. Guess what they told me after that? They had 3 techs that could never get it to work. It seems like Nami doesn't want customers fixing their scooters. Throw the right to repair out the window again! After getting the diagnostic report from the shop I said, "screw it!" I called PayPal Credit, & they let me dispute the charge. During this time Fluid Free Ride has yet to send me a return label or agree to reimburse me for the service charge. I've been ghosted by the people I spent 5 grand with, even though they agreed to let me return the e-scooter for a full refund. Getting a rep on the phone is impossible~

Once they obtain your money you are worthless to them. They talk a great game until they process the transaction. The first scooter I received was wonderful until it broke. Then I shipped my scooter back to them and received confirmation from FedEx but they claim they never received it. So out of courtesy they sent me a non-functioning unit. I just want to return their garbage to them and get my money back but they refused. And then I read all their other reviews since they have us blocked from reviewing them on Google And I said to myself oh gosh look at their track record. No wonder they have us blocked on Google from reviewing them. I strongly suggest everyone who’s had a negative experience contact the Better Business Bureau.

Item never shipped out.

Shipping was fast and the packaging sufficient to protect it. Warranty support unfortunately was no different from ordering direct from a Chinese manufacturer (which I have). They denied and argued about a rear wheel which had metal-on-metal grinding out of the box. Pics & videos sent, but still unresolved after months of back & forth.

Was there yesterday and Edgar recommended several scooters based on my preferences. I rode 6 different scooters to find the correct one for me. Have not bought it yet so can't comment on customer service after the purchase but I am aware I would be buying from a company in another country (Miami) and things could get dicey.

It's a huge shame. I figured these situations of damaged or missing (my case) deliveries not making it to you would be outliers and not common. I was very fortunate that I was provided with a shipping tracking number with UPS, and noticed early enough on that something was wrong. UPS refunded FluidFreeRide...but then FluidFreeRide refused to refund me. It's been a several weeks battle, not resolved, and it's caused a huge amount of heartache. It wasn't worth it.

I think Fluidfreeride is a good company. They help provide awesome scooters from all over the world! I purchased two scooters from them so far. The Kaabo Wolf Warrior and the Nami Burn-E. I had minor issues with the Burn-E due to damage during shipping. Fluidfreeride went out of their way to make sure that the issues got taken care of. They sent out a replacement unit for the Nami, and then they sent out a free part once it became available to ensure that I have a safe ride at high speeds. This part is a steering dampener that they could have easily sold to me for $150. I would have given them 5 stars if the scooter would have arrived without damage in the first place, but no company is perfect. The manufacture didn't want to use bubble wrap because plastic is bad for the environment. Also the delivery company could have been a little more careful, but these machines get shipped from China and other places. FFF even plants trees every time I buy a scooter! Long story short, Fluidfreeride made it right! They obviously care about their customers. I will continue to buy from them. Best, Aaron A.