Andrew “Imglidinhere” P.
Respectable Dealer
After reading all of the negative reviews, I have to wonder if these are just the hyper-extreme cases or they're all embellished to one degree or another because they're the polar-opposite of my experience. Bought my Kaabo Mantis V2 back in August 2023. I've had mixed results with the scooter, took a lot of maintenance to keep it running, but I've heard that is how most Mantis and Mantis Pro models have gone in the past too, with the predecessor model that launched in 2019. Most of the time it was easy enough to find parts, but some of their spare parts are not well-enough labeled to know if you're buying the right thing, plus no one calls this thing the Mantis V2, so you have to assume you're buying the correct part. Emails took about a day or so to get back to me, sometimes two, that's the loss of one star here because when it's a damaged part or something broke and you would like to know something, you'd expect a snappy response. Other than that, when I asked a question and provided the photos and detailed description of any issue I had, they were always very quick when it came to shipping certain parts. Example: I had a hub motor screw somehow get stripped or one of the threads broke off, can't remember/don't know how, and it wouldn't screw in properly anymore past a certain point. When I mentioned this to them via email, again two days to respond, but when they saw the pictures, I had a package overnighted to me that arrived the following morning and it was exactly what was needed to get back on the road. I've had a more positive experience with FFR than what reads here. My only other gripe, and this is the main one I have aside from the slow response time, is that the documentation for their scooters on their support-side of things is woefully out of date or missing obvious things. All-in-all, 4/5 experience over the almost two year period since buying the Mantis.