FluidfreerideReviews of fluidfreeride.com

I bought my scooter almost 1 year ago (Nami). Recently had a problem with one of the parts and contacted Fluidfreeride. The first response took a little time, but once they responded they were helpful and responsive and worked through the issue with me and sent me a new part under warranty, I only paid a small amount for shipping. I know they went through some reorganization recently and I appreciate that they stuck by me as a customer. I would happily continue to do business here.

Fluidfreeride is a crock of s***, They told me that I would be able to exchange my scooter for a new one do too falls and people getting hurt because of suspension problems. And at 1st they said they would exchange my scooter for a new one but should not be on a "time bassis". How can they not exchange on a recall my scooter?

So far so good. I don't understand why there are so many bad reviews. They shipped my scooter within a day or 2. They reply to me within an hour. Reading through the 1 star reviews it seems 90% of people here ride in rain or break the scooter themselves. You guys have to understand that fluid and other companies are pretty much drop shippers with scooters. They buy in bulk for cheaper then sell for a slight profit. Just like every other company. They do repairs as well at their local shop. They might give the scooter a once over or just send it out as they received it. Unopened and new in the box. For issues like warranty and replacements they have to contact the manufacturer and then contact you back. I'm not 100% sure this is how it all works but I'm pretty sure I'm close to be right. Give them a break. If it arrives broken its the manufacturer's fault not fluid free rides. The only way to fix this and solve the issue is for them to go over every single scooter 1 by 1 wich is just not possible with multiple warehouses. They would need so many hired hands to do this and in the end it wouldn't be worth it for them profit wise. Give them a break everyone chill out lol.

Dec 2023 I purchased 2 city riders and AJ was a big help in both sales and customer service. I had an issue w 1 of the 2 and it was quickly taken care of by customer service( replaced the scooter). Already thinking of upgrading and would buy from Fluidfreerides again.

I can't speak for these other reviews, I can only speak for my experience. I go the scooter within 3 days of ordering which to me represents exceptional turn around time. The scooter was well packed and customer service before and after was timely, professional and courteous. In the end, I decided not to go with the scooter for a number of reasons -- just wasn't a fit for me in person but that is not to say it was not an excellent product or in poor condition etc. They asked me to take photos (unused) and pretty much immediately shipped out a return label. I was refunded the entire amount within a week. Adam finalized the return portion of things. Thank you FLUIDFREERIDE for delivering on your promise. I wouldn't hesitate buying from you again (waiting for the right scooter) or recommending you as I am here.. Bravo!

I am overwhelmed by the positive and proactive support Fluid Free Ride has given me. I purchased a Nami Burn-E 2, a fantastic e-Scooter. I needed support and got hassle free help within 24 hours. The part I needed was shipped immediately. Big deal, isn't that what they are supposed to do? It gets better. After installing the part I realized there was another issue that needed to be addressed. I happened to mention it on an enthusiasts forum on a social media site. FFR saw my note, and without any prompting from me (or me even mentioning them at all) they proactively responded and immediately shipped an additional part. I have never had a company respond *before* I asked them to. I was stunned the support was so good. Highly recommend buying an eScooter from FFR. They truly care about the hobby and really do look after their customers in an almost manically dedicated way.

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