FluidfreerideReviews of fluidfreeride.com

**Do Not Buy From Fluid Free Ride** Trust the endless one-star reviews! Fluid Free Ride will not stand by helping even when you pay for the $500+ warranty on their nicest scooter. This scooter broke within 2.5 weeks of having it. They will not replace or refund. They expect you to pay $350+ each way for shipping instead of doing a replacement or refund or paying for the shipping themselves. I've now been emailing support for longer than I had the scooter working. See email's below from their support team Tami. The Supervisor Adam won't take any charge with communicating when requested either. Terrible investment and service...go with another brand! From: Tami (fluidfreeride) Sep 28, 2023, 18:57 EDT To: May Hi May, I am sorry do not return the display as of yet as the replacement scooter has been denied because you had the scooter for a month before you rode it in the rain and it quit working. So the catch here is that we do not cover anything due to water damage under warranty but they say you can ride the nami in the rain and it will be fine so in that case we have to cover it under warranty. But since it was a month in they will not approve a replacement only will fix it under the warranty as promised. So we have to figure out what this is and get it fixed. when you put in new display it turns on and off as it should now correct? so controllers are about all that is left. I am going to send out 2 new controllers and here are the instructions to replace the 2 controllers watch them and make sure you are able to do this at home yourself, and i will create the order for you. I will get the warehouse to ship this off tomorrow ill ask him personally to be sure it goes out the door tomorrow. I will ask them to ship it like 2 day priority for you but i cant promise that part. From: May Sep 28, 2023, 7:29 PM (10 days ago) To: fluidfreeride That's incorrect; the scooter wasn't delivered to me until July 29th and then I submitted my first help desk ticket to Fluid Freeride on August 23rd. That's 25 days between the order being delivered, me building it together, riding it a few times, then it having issues, and me submitting the help desk ticket. This is absolutely not okay - Please provide me with your supervisor's contact information so we can get this correct immediately. I paid $4,156.95 for this scooter & extended warranty. There's been delay after delay with this help I've received over the past month plus, with slow replies, submitting the incorrect orders, and delayed shipments. A this point, this email chain about this broken scooter lasted longer than I had it functioning. From: Tami (fluidfreeride) Sep 29, 2023, 15:32 EDT To: May Hi May, Adam has sent this ticket back to me and said he stands by what he said during the chat session, that talking directly with him is not going to change his mind as he read the email threads and he wants to inspect the scooter at the shop to be sure it gets fixed correctly. You can bring it to the Miami shop or ship it in we do not cover shipping with the warranty. It will cost $350 to ship it to the shop and we will send you a label to send it in with. The reason we would not replace it was because you had the scooter for almost a month already and they only replace scooters when they are bad out of the box. when i suggested to replace it i was mistaken in thinking you had just received the scooter with all the different emails between us and you and Jason and then getting them merged it got a bit confusing at first. when we looked back in the many different emails, we seen you had not just gotten the scooter and it wasnt bad out of the box. That is why the replacement was denied. I am sorry that i suggested it, when it was not an option. But i had also said i had to send it up for approval from my manager, I never said it would be approved. The only 2 things left that can go wrong on this scooter are the controllers and the motors. The display must have been bad as it was flickering and such and then we replaced it and it quit flickering, I was advised by level 2 to send the display and then the throttle as that is what they diagnosed as being bad. the controllers will sometimes go bad and knock out the display as well. So if you get it sent in now they will replace the controllers for you under warranty.

My Fluidfreeride Horizon scooter is dead on arrival. Contact for technical support, no response at all. Then I request for a return, and Alex from FFR do it very superficially, dripping instructions and requests for a whole week. He asked me to do a diagnosis and take a video multiple times to prove the error and to make sure I hadn't used it even though I sent photos and video when I opened the box and submitted it in the claim file. I tried to comply with their request but they refused. He said he could not proceed with the request if the process was not followed. He will forward this request to a senior support team member and get back to me within 24 to 48 hours. I was so frustrated with customer service after many emails. I also don't know when I will be able to return the scooter and receive a refund. Or they hold it back and I'll be out over $800 on a bunch of metal. Do not buy any from them!

I have been through the ringer with their customer support. First, $1200 scooter was delivered with a defective brake rotor. They accepted that the defect was real after I sent a video of the defect, but the communication around rectifying the situation was lackadaisical at best. They finally issued a return and I sent the scooter back for repair. I stressed over and over again that it was critical that the repaired scooter be sent to a different address than my original order, and I provided the correct address in 3 different support emails... Today I got the FedEx notification and, surprise surprise, they shipped it to the wrong address. I'm so tired of dealing with this company.

It takes way too long to hear back from a live person. They are supposed to be the best in customer service in the U.S. but you can rarely get a hold of anyone. Just not practical when you own expensive scooters that you need support with. Especially when you have issues that prevent you from using your scooter. Hopefully they will revisit how they do business. Also, they really need to open a location in LA. Lots of people use scooters here and it seems odd that in Florida and New York they have a physical store but not in LA. Something to consider when buying from them.

I can't speak for these other reviews, I can only speak for my experience. I go the scooter within 3 days of ordering which to me represents exceptional turn around time. The scooter was well packed and customer service before and after was timely, professional and courteous. In the end, I decided not to go with the scooter for a number of reasons -- just wasn't a fit for me in person but that is not to say it was not an excellent product or in poor condition etc. They asked me to take photos (unused) and pretty much immediately shipped out a return label. I was refunded the entire amount within a week. Adam finalized the return portion of things. Thank you FLUIDFREERIDE for delivering on your promise. I wouldn't hesitate buying from you again (waiting for the right scooter) or recommending you as I am here.. Bravo!

I ordered 2 scooters from Fluid Free Ride. A Nami E2 and a Wolf Warrior X. The Nami came late and broken, they finally gave me a return shipping after a week of calling in for help. They've had the scooter back for almost 3 months - since 12-12-22 to be exact. They having issued a refund and are fighting my CC for the dispute I had to open. A manager from Visa called with me on the phone - they disconnected us after 1st Acknowleding they authorized the retunr of the broken scooter and are still "reviewing" the refund. The CC manager asked for a supervisor that I have emails from stating they would return my money but, we got hung up on and when tried to call back it g/ on hold for over 20 minutes before being " dropped". She said this is horrible and will push for my internal refund/ chargeback. The 2nd scooter was never delivered and they won't provide proof of my signature - which was required at the time of delivery. This company is absolutely horrible and lacks any merit and credibility I highly encourage everyone to not waste any time or effort with this company. Adam the supervisor is an absolute piece of crap and a liar. I hope he burns in hell! Sad man with a small dick. I he enjoys the small time of false power. You will get what is due to you and the horrible company you work for. Get a backbone and do the right thing. Can't even get on the phone, you're a weak excuse for a person and company.

We purchased an Apollo Scooter from this company, 6 months later the scooter became defective with an error code of E10. This company is so hard to communicate with and they do not honor the 12 month warranty when it comes to service if a problem comes up. We have tried for several weeks to get a resolution to this problem yet they have failed to remedy it. We paid over $1600.00 for this scooter and the service we have received in return has been horrible. Be aware that the ratings on their website are only the ratings they themselves allow to be posted, so any negative ones are simply screened and unposted. I would highly recommend not purchasing from this company, especially if you do not live in their service areas. They do not even take phone calls at all either when you attempt to contact them, it is by email or an answering machine. Good luck at getting anyone to call you back to speak with you about your scooter problem. Utilize a local reputable scooter company and stay away from Fluidfreeride, don’t let the reviews on their website fool you as stated earlier they only allow reviews they have screened to be posted. This is why as a genuine purchaser I have to post this here as they do not allow true follow posts. You have been warned!!

This company misrepresents their products. I purchased a CityRider which is specifically advertised as being able to be ridden in the rain. Their website claims “With the new IP55 waterproof rating you can even ride in the rain”. But the first time I rode in light rain for 10 minutes the scooter immediately started to have problems. First displaying an error code, then not powering on at all. When I reached out to fluid, they told me the scooter is not waterproof (even though they specifically state you can ride it in the rain) and they will not repair the issues with my scooter. I suggest everyone avoid fluid due to their extremely arrogant and poor customer service. They will always blame the customer and won’t take responsibility for their low quality product. Their goal is to obviously avoid and deny any warranty claims.