FDEReviews of flowerdeliveryexpress.com

I ordered a pink arrangement for the celebration of the birth of my grand daughter. What they received looked like something that you would send to a "Clown Parade"!!! Dark shades of flowers with a yellow 'Happy Face' balloon attached, instead of a balloon saying "It's A Girl" along with the pink and white flowers arrangement. I was HORRIFIED when my son sent me a picture of what they received in the hospital, along with thanking me for the flowers.. I called the company and got a big run-around (hung up on several times, barely could make out what the person was saying on the other end of the phone, etc.). Long story short, they gave me two $50,00 vouchers to be used in the future because of "the mistake". (Gosh, my first time in becoming a Grandmother and what they sent was embarrassing and disgusting for to welcome a new little baby girl into the world). Time passed and I decided to save the vouchers to use for flowers for my daughter & son-in-law's anniversary. WOW, was I EVER SURPRISED when the vouchers wouldn't go thru (and found out that both of them could NOT be used at the same time either). I spent an entire morning on my computer, on the phone trying to call them, etc, to get ABSOLUTELY NOWHERE!!! As I have seen others that have had very similar experiences with this company, after the fact,, I sadly am adding mine to this pile. Like SOOO MANY OTHERS finally was able to apply one of the $50.00 vouchers to a purchase (an orchid plant), to be sent for my daughter & son-in-law's anniversary. Lo & behold, by the time all was added up (including the MANDATORY $5.99 required for the pot it comes in), it ended up costing me $78.04 EXTRA!!! It was too late for me to even try ordering thru another company. I did not receive any email confirmation delivery as they state on their website. Instead, I had to make many more phone calls to find out if a delivery was ever even made. I was SOOO DISGUSTED with this SECOND HORRID EXPERIENCE USING THIS COMPANY that I ended up calling my bank. I told them what I had been thru TWICE with this company. I even tried to leave feedback on their site directly and it would not allow you to leave anything less than 5-STARS!!! THIS IS A TOTAL SCAM-OUTFIT!!! DO NOT GET INVOLVED WITH THIS COMPANY UNLESS YOU ENJOY "GRIEF" and "DISAPPOINTMENT" (TWICE, in my case)!!! P.S. They do not even deserve "ONE STAR"!!! It should be ONE BIG HUGE ZERO!!!

I placed an order on a Friday at noon and you waited till 3:30pm to call me and tell me that you could not make the delivery. Gave me no time for an alternative company to deliver. You sent me email saying I had a $60 credit that had to be used this week. Tried to use it with the link you provided. No place to put the code in for the credit. Your IT people really suck or you think you can keep screwing customers and we will take it! You are wrong! I vote with my money. I'm going to take advantage of the Internet to let them know how I was treated. I bought flowers several times with you. I had my own business for 25 years and there is no way that I would treat customers this way!

I messed up by not reading reviews before using this service. I had the exact same problem as many reviews here. At checkout, my price was $78.97. I was billed 120.32. Funnily enough, the invoice line items only added up to 108.32 which just goes to show you they're randomly adding things. I called customer service and they explained the extra fees to me and I explained that you can't add fees after the fact. When I checked out with my credit card we had an agreed price of $79. I wouldn't have agreed to $120. After much back and forth they agreed to refund me $20 of the $40 and gave me some store credit, which I'll never be using. This is the shadiest service I have ever purchased from online. I will never use them again and I will warn everyone I know about them. Totals Bounding Spring Bouquet $84.99 Your Savings -$40.00 Sale Price $44.99 Exquisite Upgrade: 25.00 Enclosure Card/Service: 2.99 Vase/Service: 5.99 Shipping/Service: 19.99 Handling: 9.99 Total Savings: -47.99 Sales Fee : 19.36 Transaction Total $120.32 Also, the flower quality was low and the bouquet was very basic, despite paying for the "exquisite" upgrade. My flowers began to wilt less than a day after purchase. Stay away from these guys.

Buyer beware - DO NOT PURCHASE ANYTHING FROM THIS COMPANY! If I could give less than 1 star I would. I live in Vancouver, and used Flower Delivery Express to send flowers to a friend who had just given birth in Edmonton. First of all, I thought that I was purchasing $40 flowers, then when it came time to enter my credit card information the total charges came through at over $80 after all the ridiculous fees they add on! Secondly, when I got my credit card statement the charges came through in USD, even though it was a Canadian transaction sent to a location in Canada! Nowhere on the website did it say that my transaction would be in USD, and this added on over $20 to the total price. Had I known that, I WOULD NOT HAVE bought the flowers through them. Thirdly, I specifically asked for same day delivery, as you never know how long someone will be in the hospital after giving birth. Later in the day, a lady called me from an external florist company with some questions about the order. I asked her what time I could expect the flowers to be there, and she told me there was no way they would arrive that day. I was very upset, and told her that I had specifically requested same day delivery, or I wouldn't have purchased the flowers at all. She very rudely told me that she was sub-contracted by Wesley's/Flower Delivery Express to put together the order and that I didn't pay her anything or give her any instructions. In the end, the flowers arrived in the evening on the NEXT DAY, literally as my friend was on her way out the door as she had been sent home! This part is the real kicker, when I called Wesley's/Flower Delivery Express to tell them I wanted a refund as what I got was in no way what I had ordered, they proceeded to tell me that the only way I was going to get a refund was to have my JUST GIVEN BIRTH and HAD SURGERY friend return to the hospital, with the flowers that are now most definitely dead, and we could then receive a refund. I argued with the customer service team for quite a while before realizing I was getting nowhere. I will now dispute this transaction with my credit card company and hopefully have a better result... I was as extremely dissatisfied with this company as a person could be, and I will NEVER order from them EVER again!

I usually forget to the last minute, but FDE comes through. Love the work they do. I always do the balloon and teddy bear with every order. Always comes in handy for a date.

They promised to deliver my order on Saturday. It's Tuesday, and still no delivery. Their customer service is one big run around. Nightmare.

Placed order for a specific delivery to a business, which one would think delivery to be made during business hours. Order tracking throughout the day indicated the design center received order. When the delivery was not made during business hours, called the customer support (which was a terrible experience, repeating over and over the order number and email address) to change the delivery to the house. Still nothing, so called to cancel the order. Got transferred to a refund group, which after 20 minutes never transferred. Order got delivered well past business hours to the original location, which then sat there to die over the weekend. Still trying to get a refund for this very strange service. I'd say this company is a total scam with little to no customer service. They're paying India call center workers for really nothing. Hope they waste more money and finally get put out of business.

My mother ordered an arrangement for my uncle's funeral 3 days ahead and when we arrived to the mortuary her arrangement was no where to be found. So I called as she was very upset and got the run around the first guy I spoke to said he had to contact the VP and would call us back in 5 minutes! lol the joke was on us they never called back so I called again (yes all while at my uncle's viewing) got the run around was put on hold then after 20 plus minutes I was sent to a recording to leave my name and number. This was very disappointing especially for a funeral. My poor mother was so upset as was I. Please do yourselves a favor and DO NOT order from this place no matter how good the deals seem! Pay the extra and go to a legit company.