Florists.comReviews of florists.com

This company is horrible. Please don't ever order from them again. To start, the order was received at the end of the day. I tried to reach someone to follow up on the order but instead of talking to customer service, I was on the phone with the ordering dept, they told me to provide my order info and that someone from customer service was going to follow up me within an hour, of course that did not happen. Finally my mom received the flowers but there were nothing like what I have ordered. The flowers were already dying and petals falling off. I spent $70, clearly not worth any penny. Please dont order from this so call florist.

SCAM SCAM 100%, please be aware!!!!

Everything went wrong! Never received any flowers, website has zero way to contact them expect stupid chat, which seems to be AI. Most horrible experience Ive had buying something online. stay away from Florist.com!!!!!!!

Ordered 2 weeks ahead of Valentines day and flowers never delivered...no communication, no flowers, no nothing....stay away...thank goodness wife is understanding...used our refund and went out to dinner...never ever ever again will I use this company...buyer beware

I ordered flowers to be delivered on Valentine's day. When the flowers never showed up, I contacted florist.com to see what was going on. Turns out they were not contracted with a florist in the zip code I ordered the flowers for. They let me order and pay for flowers they had no intention or way of delivering. They never contacted me to made any effort to let me know they were not going to be able to fill the order.

I would give zero stars if possible, but you have to at least leave one star or you can't proceed. I ordered flowers to be delivered on Valentines Day two weeks ago. I was told because of how busy they would be they would be delivered between 2/111-2/14. On 2/14 I chatted with someone at the company to find out if they were coming. It did say "Confirmed Delivered By Local Shop". Unfortunately that person never came back to the chat after saying they would check. I had to start a new chat and explain the story to another customer service rep. They said it would still be coming by 8pm and I should wait. When I tried to chat after 8pm it would not connect because they were closed. This morning (Saturday) I did a 3rd chat. After telling the story again and after much time on hold the agent said I had placed my order with a "sister" company and there was nothing he could do but give me an 800 # to call. After telling the story a 4th time and again being put on hold I was then told she had contacted the florist and apparently our house was "just outside their delivery zone" and was NEVER GOING TO BE DELIVERED. The agent went back to tell the florist that it was ok for them to send to another florist in the area but the florist had hung up. Mind you this is in Los Angeles not some rural area. So now I've asked for a refund. What is particularly galling is that the florist got the order 2 weeks ago but was so thoughtless that they did not tell florists.com or me so other arrangements could be made. Of course company policy is to not give out the name of the florist.

Bought a 18 roses bouquet. Only 12 were delivered. Impossible to get through their customer service. They are not worth a penny. Stay away

My daughter placed an order to be delivered on valentines day 2 weeks prior! Flowers were never delivered saying that there wasn't any florist in the area even though u asked for my address before taking the order. The email stating this didn't come thru until 7 this evening. They also said that they was sorry for any inconvenience and was issuing a full refund.