Florists.com guarantees the lowest prices on beautiful cheap flowers and gifts, from fruit and gift baskets, to same-day flower delivery by a local florist.
Florists.com (florists.com) has 224 customer reviews on Five Star Index, with an average rating of 1.2 out of 5.
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Pio
Flowers never arrived but on the order it said "Delivered". No customer service to talk to on the weekend other than online chat (felt like it was a robot, could not help me). Called today and they said a local florist delivered it but would not give me the name. See other reviews here, very consistent
Tommi Aldrighetti N.
Ordered flowers for delivery on December 24th to my son and daughter in law as they were not able to attend our family christmas due to having a miscarriage. Paid extra for delivery on the holiday. Flowers were not delivered and they will not respond to me. Very disappointing. I typically read reviews before using a business, but failed to do so in this case. Wish I would have as it appears this is typical of this "business."
KDub
Failed to deliver flowers to a dying recipient on 12/18/24. Rescheduled a delivery for the following day so the flowers could make it to the family after the recipient passed away and they failed at that as well. Furthermore, they never informed me of the 2nd failed delivery that was never attempted and required me to follow up multiple times through multiple means (phone, chat, getting redirected multiple times). They provided a refund pretty quick and finally spoke to a manager Khadeem on 12/27/24 who took ownership and apologized, but it does little to rectify this utter failure for which there are no redoes as the intended recipient has passed.
Leyla K.
I would not recommend Florists.com. I went to their site as it was on Rakuten. I ordered a particular design for Christmas and asked that it be delivered on Dec. 19. Early on Dec. 19 I got an email confirming it was delivered dated DECEMBER 24th. It was 5 days prior to the 24th. Later on Dec. 19, I got a call saying that the design I had chosen wasn't available in the area would I accept an alternet. I said yes but that it had to be delivered no later than the 20th. Never heard anything from them. On the 23rd. I called my friend to see if she had received anything. She had not. So I did an online chat with Florists.com and they said it had been delivered on the 24th. I said, how interesting the 24th is tomorrow. They asked if I wanted to "re-deliver it". I said actually I'd like it DELIVERED today. The customer service rep. called and said no florists in the area had capacity. I demanded a refund. WILL NEVER USE THEM AGAIN. BIG FAIL.
Lucinda H.
Total scam. They will say they couldn’t deliver but reattempt delivery. The next day they will say it’s been delivered, but it was not. If you call they claim they will send out a replacement. Repeat the first 2 excuses. Out that money and no Christmas gift.
So D.
Delivery for my neighbor was left outside for 2 hrs in below freezing temps. now they're dead. Live chat won't open to file a complaint. Such a scam. Will NEVER use this site again!!!
Monique P.
Ordered a double bouquet for my mom for Christmas. Ordered on 12/18 and received a bizarre call the next day saying that they “wouldn’t have the flowers for the order”. The email said the delivery date would be any time between the 19th and the 24th, so six full days to deliver them. They wouldn’t have any flowers for six days??? How are they even in business? They said they’d issue a full refund. When I checked PayPal, the initial charge is still pending but no refund. Guess we will see if the charge drops off or not. From these reviews, it looks like I might have to file a dispute with PP. I tried calling the number that they called me from and it rings and then hangs up lol
Amy B.
Placed an order on 11/29 paid in full. Notified 12/18 by email and voicemail that my order was cancelled. Called customer service and agent said to call another toll free number (1.800.348.3222) waited in queue for 30 minutes then opted for a call back. They called me at 9:50pm ET. Agent was impatient with me because I did not have my order number handy and needed time to unlock my computer. The agent then told me I needed to call Florist.com at another number because they weren't Florist.com. Wait? What?! Then why did you call me??? The number this agent gave me (1.877.475.0687) is not a working number. So dead end and no flowers for Christmas because it's too late now and I still haven't seen my refund.
