Carol Van H.
Weird experience with this company. Note: the date of experience is estimated since about a year has gone by but I am now seeing their marketing again.
A while back I ordered a large canister of this cacao mix. It was highly touted. My first taste of it, I spit it out. It tasted like it had been sweetened with stevia which I cannot tolerate. A while later I received a mailer containing a small jar of white powder. It smelled like fake sweetener or coffee creamer. It was also from a private person in Colorado with a street address not from a corporate address. Later on I received a similar package in the mail. I don't know how they run a business but it's clearly not well. I emailed the company and they had no clue about random products being sent from personal addresses. I just want to warn others that they are not very professional and the product, sorry to say, is not good.
Response from FlorenixAug 9, 2026
Hi Carol, We're sorry to hear about this experience, and we understand why receiving unexpected packages and having concerns about the product would leave you feeling frustrated and uncertain. We appreciate you taking the time to share these concerns, and we'd really like the opportunity to look into what happened with your orders and the additional packages you received. Please email us at [email protected] with the email address and order number associated with your purchase, and I'll personally investigate this for you and work toward getting everything clarified. Warm regards, Sarah Customer Happiness Lead Florenix