Mr S.
Almost a month and still not received…
Almost a month and still not received my 1st order. I doubt I will order again. Customer services have been super polite and enthusiastic and still no goods arrived. The website is a thing of beauty if you like being corralled into agreeing to a repeat subscription.
Response from FlorenixAug 6, 2026
Hi Steve, We're very sorry to hear about your experience, and we completely understand how frustrating it is to be waiting for your first order. We truly appreciate your kind words about our customer support team, and we're sorry your order hasn't arrived yet. We'd really like the opportunity to look into this for you and provide an update. Please email us at [email protected] with the email address and order number you used when placing your order, and I'll personally investigate this and work toward a resolution as quickly as possible. Warm regards, Sarah Customer Happiness Lead Florenix




