Reopened under new ownership in March 2026, Flore (fka Floré by Sun Genomics) has the only custom probiotics with the secret ingredient. That secret ingredient is your gut microbiota. We create custom probiotics tailored and formulated to your unique DigestiveDNA to support your digestion, energy, and reduce bloating.
FLORE INC (flore.com) has 310 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Also known as
FLORE, flore.com
Website
flore.com
Category
Personal Care
Location
Joliet, Illinois
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 82% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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I took custom probiotics for 3 months and then took a gut test. Their own gut test showed that I had NO probiotics in my system at all! Their custom probiotics are a complete scam.
Response from FLORE INCSep 14, 2021
Hi Samantha, we had our Floré Care Scientist review your data and she emailed a screenshot of the probiotic strains in your gut and identifying the strains that were ingredients in your previous custom probiotic formulation. Please don't hesitate to reach out to [email protected] with any other concerns or questions and we'd be happy to oblige.
- The Sun Genomics Customer Experience Team
JD
Jessika D.
Knowledgeable
Great, KNOWLEDGEABLE customer service. Very happy with my decision to use Flore for personal probiotics.
Response from FLORE INCSep 14, 2021
Thank you so much for your amazing 5 star review, Jessika! We're very proud to serve you and are looking forward to continuing to excel in providing you with the best custom probiotics available.
- The Sun Genomics Customer Experience Team
TF
Tom F.
Very impressed with the knowledge level…
Very impressed with the knowledge level of SG Consultant (Masters in Mivrobiology). Answered all questions openly and wiing to discuss any direct or related questions about the Gut DNA report. Great health asset to have this technology and knowledge available for forging a
Path to optimal health.
Response from FLORE INCSep 14, 2021
Thank you so much for the glowing 5 star review, Tom! We're very proud of our exceptional team and are thrilled that you had such a great experience chatting with our Floré Care Scientist.
- The Sun Genomics Customer Experience Team
BL
bette L.
Amazing product!!!
I am blown away by the results of using ‘my personal’ probiotics since I began almost a year ago. I have been able to give up all the meds I was taking for the different symptoms and that were only causing more problems through a trickle-down effect. The bloating and cramping are completely gone. My routine is regular and painless. I have shared my report with my personal doctor and have been keeping her up-to-date on the progress. She too has been quite impressed with my results and all the gut information Sun Genomics has gathered about me. I have noticed as I continue to improve my gut health, other things are “healthing up” too. My hair has a healthier shine and feel, my energy level has improved, I feel more alert, no more depression from not feeling well all the time and being pain free has made me a nicer person to be around! I have received my supplies in a timely manner with great follow-ups and the contact with the different team members has been pleasant, fun, informative and every question answered in a way I understood.
The follow-ups have been thorough. The retesting has shown great improvements and include where I still need to improve. The exercise, food and diet improvement suggestions are helpful - and even though I'm not the greatest at following all of them, those that I do follow are positive, noticeable changes.
I have had to opportunity to see the facility and meet some of the staff personally recently. The facility was impressive. Everyone was very friendly; working hard but still took the time to look up and say ‘hello’ as I walked past. The staff is dedicated, truly care about and believe in their product, are glad to be helping so many … and would love to help even more people!
They are in the process of adding more staff and expanding the lab with more equipment to help produce faster results for us customers. Some new equipment was there already, waiting to be installed. Each machine, new and in use, was explained. I learned a lot about the process they use from designing and sending out the kits to getting the final results and sending out the Flore’. The poop is never touched by anyone; which was something I was curious (and concerned) about because, well, touching and smelling poop … oooo-yuck! Still in the containers, the feces gets frozen then moves on to the other machines for the different process of testing/analyzing.
Amazing how the gut controls so much of our body and life and yet, no one gives it any thought as to being the culprit in so many of our health problems. I highly recommend Fore’ to everyone, it really is a life changer!!! If I could give them 10 stars … I would!
Response from FLORE INCAug 28, 2021
Thank you so much for this glowing review, Bette! It was such a pleasure to show you our facilities and introduce you to our dedicated team. We're so happy to have you as part of our Sun Genomics long-term customer family and we can't wait to continue to help you along your journey toward ultimate gut health.
- Sun Genomics Customer Experience Team
AD
Ashley D.
Take Charge of Your Gut Health!
I really appreciate the concept behind custom probiotics and the education on gut health provided by Shirin. I was also deeply impressed by the bamboo container that allows one to travel while keeping probiotics safe. If you have a family history of digestive illnesses or diseases, or just aren't happy with how you feel, you should definitely invest in your gut flora, and Sun Genomics can help you.
Response from FLORE INCAug 20, 2021
Thank you for your lovely 5 star review, Ashley! We're so grateful for this detailed feedback and are looking forward to providing you with the best probiotics for your gut health in the future.
- Sun Genomics Customer Experience Team
MS
MSO
Fabulous!
Sun Genomics has been an amazing experience for my entire family! We (my parents, brother, kids and husband) have been using our "own" probiotics going on 8 months. Working with Shirin (Sun Genomics Scientist) is a pleasure! She is informative, creative and hilarious! Always fun to have our check-up chats! Highly recommed!
Response from FLORE INCAug 20, 2021
Thank you for this fabulous 5 star review! We're so thrilled that you all have had such great experiences so far with our Floré Care Scientist, the product, and the process. We're excited to continuing to provide that same level of expertise for your whole family.
- Sun Genomics Customer Experience Team
JB
Jamaila B.
I had a really positive experience with…
I had a really positive experience with Shirin and now understand more about both of my sons' gut microbiome. The test kits were easy to use, and I'm excited to see the progress once we start using our new probiotics.
Response from FLORE INCAug 20, 2021
Thank you so much for the beautiful 5 star review, Jamaila! We're so thrilled that you found the consultation with Shirin, our Floré Care Scientist, helpful and we look forward to continuing to provide you with the highest standard of service.
- Sun Genomics Customer Experience Team
FI
Felice Isaac R.
Happy customer
I always receive my monthly supply on time and the customer service is great! I have been taking them for some time now and very happy with the results.
Response from FLORE INCAug 20, 2021
Thank you so much for the 5 star review, Felice! We're thrilled that you had such a great experience with the product as well as our outstanding customer service team and we look forward to continuing to provide you with the best in the future.
- Sun Genomics Customer Experience Team