FLORE INCReviews of flore.com

4.6310 reviews
Personal Care
51 W Jackson St #105, Joliet, Illinois

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FLORE INC

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About FLORE

Reopened under new ownership in March 2026, Flore (fka Floré by Sun Genomics) has the only custom probiotics with the secret ingredient. That secret ingredient is your gut microbiota. We create custom probiotics tailored and formulated to your unique DigestiveDNA to support your digestion, energy, and reduce bloating.

FLORE INC (flore.com) has 310 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.

Also known as: FLORE, flore.com
Website: flore.com
Category: Personal Care
Location: Joliet, Illinois
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 82% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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FLORE reviews

310 approved reviews, newest moderated first

Kurt F.
Sep 10, 2022
Great product and customer service
I’ve been using Floré probiotics for 12 months. I have notice a definite improvement in my digestion and overall wellness. I credit the probiotics and the excellent advice and education that Floré provides. Their customer service has been super. I needed four months of the probiotics in advance as I will be traveling for several months. I was really worried this wouldn’t work out and I would miss out on my probiotics for months. Bridget at customer service was super responsive to emails and made it all happen in a constrained time period. I super appreciate all their help and the wonderful product.
Response from FLORE INCSep 19, 2022
Thank you so much for the 5 star review, Kurt! We're so thrilled that you had such a great experience with Bridget, our dedicated customer service specialist. We're looking forward to continuing your journey with you towards ultimate gut health. - Sun Genomics Customer Experience Team
Steph S.
Aug 22, 2022
Excellent support, outstanding products
I have had nothing but excellent customer service and support from Floré. I was diagnosed with slow motility and IBS-C seven years ago, both of which run in my family. I am a very healthy eater and active, but needed extra GI support. Floré has been amazing for this purpose and the support calls with their in-house scientist, Shirin T, has been wonderful. She's friendly and highly knowledgeable. As for changes in my gut biome: they've improved from the first month to the fourth, exponentially with some of the healthy bacteria. I'm excited to start my new formula, which was formulated based on my new test results (Floré retests you for free every 60 days). They've now added the possibility of paying with an FSA or HSA account, which is fantastic. I highly recommend Floré products and services.
Response from FLORE INCSep 19, 2022
Thank you so much for the 5 star review, Steph! We're so thrilled that you had such a great experience with our dedicated customer service team and our Scientific Liaison. We're looking forward to continuing your journey with you towards ultimate gut health. - Sun Genomics Customer Experience Team
Lukasz
Aug 22, 2022
Been a client for almost 2 months now
Been a client for almost 2 months now. Its more than I imagined. Great experience thus far.
Response from FLORE INCSep 19, 2022
Thank you so much for the 5 star review, Lukasz! We're looking forward to continuing your journey with you towards ultimate gut health and are so happy to have you as part of our Sun Genomics customer family. - Sun Genomics Customer Experience Team
thomas P.
Aug 19, 2022
Very good experience!
Very good experience!
Response from FLORE INCSep 19, 2022
Thank you so much for the 5 star review, Thomas! We're looking forward to continuing your journey with you towards ultimate gut health and greatly value our international customers. - Sun Genomics Customer Experience Team
Michelle
Aug 16, 2022
Reported to FTC!
Impossible to get ahold of and charged my card despite reaching out twice asking for cancelation. They don't reply to emails. Website seems purposefully constructed to make it impossible to cancel. Reported them to FTC as this is an illegal business practice.
Response from FLORE INCAug 17, 2022
We're so sorry that you had a negative experience, Michelle. We take our customers' experiences very seriously and have canceled the subscription. You'll be receiving an email from customer service confirming that the subscription has been canceled. Please don't hesitate to reach out to us directly with any other concerns or questions to [email protected]
NancyG
Aug 5, 2022
Very helpful conversation
Very helpful conversation! Helped with understanding the report and fine-tuning the formulation to suit my daughters needs. Thank you!
Response from FLORE INCSep 19, 2022
Thank you so much for the 5 star review, Nancy! We're so glad that you had a great conversation with our Scientific Liaison. We're looking forward to continuing to provide you with the best results, custom probiotics, and customer service possible and helping you and your family achieve ultimate gut health. - Sun Genomics Customer Experience Team
Mary H.
Jul 28, 2022
Really great product and great people
Really great product and great people. This sounds like an ad, but I just got off the phone with a specialist Shirin. She answered my questions and even ones I didn’t know to ask. I’ve been taking the formulated probiotics for almost two weeks and a lot of my problems feel improved. I loved the explanation of how my formula was created for me and it hit all points. I’m looking forward to my healing and freedom from long-time diet restrictions.
Response from FLORE INCAug 29, 2022
Thank you so much for the 5 star review, Mary! We're so thrilled that you had such a great experience with our Floré Care Scientist. We're looking forward to continuing to provide you with the best results, custom probiotics, and customer service possible and helping you achieve ultimate gut health. - Sun Genomics Customer Experience Team
Lou
Jul 28, 2022
They explained the testing results very…
They explained the testing results very well and the guidance for improvement was clarified.
Response from FLORE INCAug 29, 2022
Thank you so much for the 5 star review, Lou! We strive to provide our customers with clear and in depth results and we're looking forward to continuing to provide you with the best customer service possible. - Sun Genomics Customer Experience Team

FLORE INCReviews of flore.com

About FLORE

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