FLORE INCReviews of flore.com

4.6310 reviews
Personal Care
51 W Jackson St #105, Joliet, Illinois

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FLORE INC

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About FLORE

Reopened under new ownership in March 2026, Flore (fka Floré by Sun Genomics) has the only custom probiotics with the secret ingredient. That secret ingredient is your gut microbiota. We create custom probiotics tailored and formulated to your unique DigestiveDNA to support your digestion, energy, and reduce bloating.

FLORE INC (flore.com) has 310 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.

Also known as: FLORE, flore.com
Website: flore.com
Category: Personal Care
Location: Joliet, Illinois
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 82% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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About FLORE

FLORE INC (flore.com) has 310 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.

Also known as: FLORE, flore.com
Website: flore.com
Category: Personal Care
Location: Joliet, Illinois
Listed on Five Star Index: 2026

Christopher P.

Nov 7, 2023

Awful service for “custom” probiotics

I first received my “custom” probiotics and the packaging’s lettering was all off and I had to request a new lid to my first shipment based on the packaging issues. Bad signs of things to come… I requested to update my “custom” formula to include a strain my doctor requested. I was told I would have to pay to update the formula because I didn’t tell them within 6 weeks, which would’ve been free. I haven’t had the ability to connect with them to reach them in the first 6 weeks and they won’t make an exception unless I either pay $79 or re-test my gut with them (laborious process) which is useless when I’m just trying to add a different strain per my provider who referred me to them. After I complained that I don’t want to pay to reformulate or go through a weeks long retesting process, I got the response of: “In order to keep the integrity of our custom formulation process and due to how quickly the microbiome changes, we do have to always recommend retesting this far out. We have a formulation team that specializes in choosing the strains based on the data and goals, so it's not a simple as requesting the strains and us adding them in.” Apparently it’s easy to add in the strains if you pay $79 though to not re-test (insert eye roll). Impossible to contact and slow to respond, only have a website and I had to follow up for responses. Eventually they said just “no”. Told my doctor to stop referring them and to switch to their competitors. Bad customer service.

Response from FLORE INCNov 10, 2023

We're so sorry that you had a negative experience, Christopher. We take our customers' experiences very seriously and have discussed this with the customer service team and higher management. We’ve taken the feedback about the container lid back to the manufacturing team to ensure that off-center laser engraving does not happen in the future. We create custom probiotics based on the gut microbiome analysis and offer a free reformulation due to efficacy within the first 6 weeks of starting the custom formulation. A free retest is included in the subscription so that the formulation can be adjusted based on how the gut microbiome changes over time and after the custom probiotic supplementation. This would have been preferable due to how many months had passed since the original formulation had been created. We also have a new Clinical Program found at www.floreclinical.com which would have been a better fit for you and your provider since that has a separate part of the portal which the provider can use to input strain requests and other suggestions to the formulations team. We hope that you’ll reconsider and take us up on the free retest. - Floré Customer Experience Team

FLORE reviews

310 approved reviews, newest moderated first

Pat R.
Dec 6, 2023
Shirin is a great help explaining my…
Shirin is a great help explaining my sons report and answering all my questions and we are very happy liaising with her for my sons gut health. Cheers Pat
Response from FLORE INCDec 13, 2023
Thank you so much for the 5 star review, Pat! We're so thrilled that you had such a great experience with our Scientific Liaison. We're looking forward to continuing to provide you with the best results, custom probiotics, and customer service possible and helping your son achieve ultimate gut health. - Floré Customer Experience Team
Alan T.
Nov 15, 2023
Caller did her homework before our…
Caller did her homework before our conversation and answered all of my questions knowledgeable and concise. I loved the personal touch the Floré program gives me. Better than most physicians.
Response from FLORE INCDec 13, 2023
Thank you so much for the 5 star review, Alan! We're so thrilled that you had such a great experience with our Scientific Liaison. We're looking forward to continuing to provide you with the best results, custom probiotics, and customer service possible and helping you achieve ultimate gut health. - Floré Customer Experience Team
Christopher P.
Nov 7, 2023
Awful service for “custom” probiotics
I first received my “custom” probiotics and the packaging’s lettering was all off and I had to request a new lid to my first shipment based on the packaging issues. Bad signs of things to come… I requested to update my “custom” formula to include a strain my doctor requested. I was told I would have to pay to update the formula because I didn’t tell them within 6 weeks, which would’ve been free. I haven’t had the ability to connect with them to reach them in the first 6 weeks and they won’t make an exception unless I either pay $79 or re-test my gut with them (laborious process) which is useless when I’m just trying to add a different strain per my provider who referred me to them. After I complained that I don’t want to pay to reformulate or go through a weeks long retesting process, I got the response of: “In order to keep the integrity of our custom formulation process and due to how quickly the microbiome changes, we do have to always recommend retesting this far out. We have a formulation team that specializes in choosing the strains based on the data and goals, so it's not a simple as requesting the strains and us adding them in.” Apparently it’s easy to add in the strains if you pay $79 though to not re-test (insert eye roll). Impossible to contact and slow to respond, only have a website and I had to follow up for responses. Eventually they said just “no”. Told my doctor to stop referring them and to switch to their competitors. Bad customer service.
Response from FLORE INCNov 10, 2023
We're so sorry that you had a negative experience, Christopher. We take our customers' experiences very seriously and have discussed this with the customer service team and higher management. We’ve taken the feedback about the container lid back to the manufacturing team to ensure that off-center laser engraving does not happen in the future. We create custom probiotics based on the gut microbiome analysis and offer a free reformulation due to efficacy within the first 6 weeks of starting the custom formulation. A free retest is included in the subscription so that the formulation can be adjusted based on how the gut microbiome changes over time and after the custom probiotic supplementation. This would have been preferable due to how many months had passed since the original formulation had been created. We also have a new Clinical Program found at www.floreclinical.com which would have been a better fit for you and your provider since that has a separate part of the portal which the provider can use to input strain requests and other suggestions to the formulations team. We hope that you’ll reconsider and take us up on the free retest. - Floré Customer Experience Team
Brad
Nov 7, 2023
Shirin in amazing!
Shirin is so passionate about this work and incredibly knowledgable. She is very present on every call and really listens. I've learned a lot from her!
Response from FLORE INCNov 10, 2023
Thank you so much for the 5 star review, Brad! We're so thrilled that you had such a great experience with our Scientific Liaison. We're looking forward to continuing to provide you with the best results, custom probiotics, and customer service possible and helping you achieve ultimate gut health. - Floré Customer Experience Team
Consumer
Oct 25, 2023
Shirin is a great asset to your team at Flore
Shirin, is always so helpful with ways for me to improve my microbiome. I have some ongoing health issues that make eating certain foods difficult but she still has great ideas to work around these issues as best I can. I have reached out to Shirin a couple of times in the last 6 months she was always great about responding quickly and always helpful. It is a great service to provide this consultation.
Response from FLORE INCNov 10, 2023
Thank you so much for the 5 star review! We're so thrilled that you had such a great experience with our Scientific Liaison. We're looking forward to continuing to provide you with the best results, custom probiotics, and customer service possible and helping you achieve ultimate gut health. - Floré Customer Experience Team
david M.
Oct 18, 2023
Knowledgeable and friendly…
Knowledgeable and friendly representative
Response from FLORE INCNov 10, 2023
Thank you so much for the 5 star review, David! We're so thrilled that you had such a great experience with our Scientific Liaison. We're looking forward to continuing to provide you with the best results, custom probiotics, and customer service possible and helping you achieve ultimate gut health. - Floré Customer Experience Team
Mark
Oct 18, 2023
Very patient and helpful!
Very patient and helpful!
Response from FLORE INCNov 10, 2023
Thank you so much for the 5 star review, Mark! We're looking forward to continuing your journey with you towards ultimate gut health. - Floré Customer Experience Team
Mercedes N.
Oct 3, 2023
Very professional as well as pleasant
The conversation with the counselor was very pleasant and clarified all my uncertanties regarding my report. Positevely impressed.
Response from FLORE INCOct 5, 2023
Thank you so much for the 5 star review, Mercedes! We're so thrilled that you had such a great experience with our Scientific Liaison. We're looking forward to continuing to provide you with the best results, custom probiotics, and customer service possible and helping you achieve ultimate gut health. - Floré Customer Experience Team

FLORE INCReviews of flore.com

About FLORE

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FLORE INCReviews of flore.com

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Shirin is a great help explaining my…

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Awful service for “custom” probiotics

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Shirin is a great asset to your team at Flore

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Very patient and helpful!

Very professional as well as pleasant

About FLORE

About these reviews

More in Personal Care, Illinois

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Massage Chair Deals

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FLORE reviews

Shirin is a great help explaining my…

Caller did her homework before our…

Awful service for “custom” probiotics

Shirin in amazing!

Shirin is a great asset to your team at Flore

Knowledgeable and friendly…

Very patient and helpful!

Very professional as well as pleasant