floral-expert.comReviews of floral-expert.com

Should have checked the reviews first. Complete scam. Ordered flowers that were never delivered. When I emailed customer service they just wasted two days and never gave a refund. Will be reporting this fake “business”

Scam! Money was never refunded, even though they say "we will check...", "it takes between 3-10 days" Save yourself time and do not order from them.

Total scam, should have checked the reviews before. The only reason why I chose this company is because they promise same day delivery. Paid for everything, they confirmed my order and then after taking the money out of my account they called me and said they can’t deliver it today so it will have to be tomorrow. I asked for a refund and a not so nice lady obviously refused. Do yourself a favour; don’t ! Update: I have never received the flowers!!!! And obviously customer service is not answering my emails or the live chat ! 62 euros in the trash. Update: weeks later, customer service is of course not answering. No reimbursement nothing, what a waste of money.

I bought a birthday floreal gift on November 23rd to be delivered on the same day. It is not yet been delivered after 2 weeks and no one is replying from support, nor via mail or telephone. I was able to chat with a person who asked for few minutes to check the file and definitively disappeared.

Unreliable. The site gave date and time slot options. I chose an option when I knew the recipient would be home from work. I did not receive the promised delivery confirmation so the following day I chased up. Elvira from their customer services said the recipient was not replying! Well of course not - it was a day later and she was back at work. They had not attempted to deliver on the agreed date, they don’t reply to follow up queries and eventually 2 days later I have an email saying flowers were just delivered. I don’t at this point know if that’s true as recipient is at work!

The worst ever, its a scam

I ordered flowers for my friend's birthday from a local website (cvetekspres.rs, but was charged by Floral Expert), which promises same-day delivery. I wanted to check if the company received my order and if they'll deliver the flowers as promised since timing was important to me--both the phone number and the email address were shown as invalid every time. I was sure that I was scammed and ready to dispute the charge with my bank, but lo and behold--the flowers were delivered the following day. Not only that but also my friend informed me that the delivery person insisted on taking her picture even though she said no multiple times. Said person also claimed that they were required to take her picture by the company that forwarded my order (Floral Expert). The flower shop also claimed that they received the order the day after I sent it. Naturally, nobody has responded to any of my emails yet. I suggest staying away from this scammy company and ordering from a flower shop directly (it'll probably also be cheaper).

This is a complete scam! They never deliver and charge extra for something that doesn't need to be delivered!