floral-expert.comReviews of floral-expert.com

Response from floral-expert.comOct 18, 2026

Dear Customer, We sincerely apologize for the inconvenience and disappointment caused by the cancellation of your flower delivery, especially as it was intended to be a special gift for your girlfriend. We understand how frustrating this experience must have been, and we are sorry that you were not properly informed and that your refund took several days to process. We would appreciate the opportunity to look into your order and better understand what happened. Please email your order number to [email protected], and our team will review the situation and get back to you as soon as possible. Thank you for bringing this to our attention. We value your feedback and apologize again for falling short of your expectations. Kind regards, The Floral Expert Team

Response from floral-expert.comSep 22, 2026

Dear Customer, We sincerely apologize for the disappointment you experienced, especially on such a special occasion as your anniversary. We are sorry to hear that the flowers did not arrive in the expected condition and that the bouquet differed from the arrangement shown on our website. We take your feedback very seriously and would like to look into this matter with our local florist and delivery team. Please contact us at [email protected] and provide your order number, along with photos of the bouquet if available, so we can investigate and assist you further. Best regards, Floral Expert Customer Support

Response from floral-expert.comSep 19, 2026

Dear Customer, We have checked with our local delivery team, and they have confirmed that your order was successfully delivered and the bouquet was personally handed over to the recipient. If you require any further information regarding your order, please contact us at [email protected], and we will be happy to assist you. Best regards,
Floral Expert Customer Support Floral Expert Customer Support

Response from floral-expert.comSep 22, 2026

Dear Customer, We are sorry to hear that you were disappointed with your order. We understand how frustrating it can be when the arrangement you receive does not meet your expectations. We would like to review your order and the details of the arrangement with our team. Please contact us at [email protected] with your order number so we can investigate the matter further and assist you accordingly. Best regards, Floral Expert Customer Support

Response from floral-expert.comSep 23, 2026

Dear Customer, We are sorry to hear about your experience and understand your concern regarding the €90 payment and your order in Austria. We would like to look into this situation and review the order details with our team. Please email us your order number at [email protected] so we can locate the order, investigate what happened, and provide you with further assistance. We appreciate you bringing this to our attention and hope to resolve the matter for you. Best regards, Floral Expert Customer Support

Response from floral-expert.comSep 23, 2026

Dear Customer, We are sorry to hear that you were unhappy with your experience and had difficulties regarding your return request. We understand how frustrating this can be. Please email us at [email protected] with your order number and details of your request. Our team will review your case and assist you with the appropriate next steps. Best regards, Floral Expert Customer Support

Response from floral-expert.comSep 23, 2026

Dear Customer, We are very sorry to hear about the issues with your order, especially given that the flowers were intended for your girlfriend while she was unwell. We understand how disappointing it must have been to experience multiple delivery delays and then receive an arrangement that did not match your expectations. We would like to review the delivery history and the bouquet details with our team. Please email us at [email protected] with your order number and, if possible, a photo of the arrangement you received. This will allow us to investigate the matter properly and assist you further. Best regards, Floral Expert Customer Support

Response from floral-expert.comSep 23, 2026

Dear Customer, We are truly sorry to hear about your experience and understand how upsetting it must be to have paid for an order that did not meet your expectations. We would like to look into the situation and review your order with our team. Please email us at [email protected] with your order number so we can locate your order and investigate what happened. Best regards, Floral Expert Customer Support