I ordered a bouquet for my sister in Amsterdam, the website states, delivery on Sunday is possible and this was confirmed per email. My sister received the bouquet 1 day late. Had I ordered this directly with a florist in Amsterdam, I would have had much more value for money, but ok. One learns.
The bouquet looks nice, but nothing like my order, but no delivery confirmation received (as stated on website) nor does the chat work, or the phone number on the site. They also don't reply to mail queries sent, not even an automated email to confirm receipt.
Their webform doesn't work. For those reasons it's a 3 star review from me.
CB
Cher B.
Not scam but bad customer service
To be honest, I thought they were SCAM. No e-mail confirmation, no texts, no calls. No reply also from their customer service. The flowers arrived in Rome, Italy the same day we intended for it to be delivered. It is not SCAM however bad customer service & communication. The flowers are beautiful by the way although it is not the same as how we ordered it it was still beautiful and the receiver appreciate it.
JO
John
Late delivery and poor customer service
2.5 stars, really, but assuming that many people with positive experiences haven´t left reviews I´m being generous here. Anyway, I ordered flowers for the next day, and was given the option of specifying a time for delivery. I received an email notifying me that my payment had been received, but that the order was being processed, and that I would receive another email when it was complete. It was unclear whether this meant after delivery or not.
In the morning I used the chat function to try and clarify the status of my order. The reply came in 45 minutes, by which time I had logged off. The order was not delivered in the correct time frame paid for, and I knew that the intended recipient was not going to be around much longer, so I went into the chat room again. The person / bot replied after 30 minutes saying "let me check". Then - silence, despite repeated requests for information.
3.5 hours after the specified delivery timeframe, the flowers arrived and by chance the recipient intercepted them in the street. So: glad that they finally arrived, but communication was very poor, and given the cost involved this was not impressive. When people use next day delivery it´s normally for a special occasion: they pay for it and expect service to match. If you can´t guarantee a delivery time don´t offer this option and above all make sure that you communicate clearly what´s going on - this was the most infuriating thing, because I have wasted a large part of the day trying to find out what was happening.
