FlooretReviews of flooret.com

Sales person was very helpful with an oreder to Hawaii

I am impressed with Flooret's customer service. its rare that you can call a company and not get a long and annoying list of menu options. You get to a real person with ease, someone friendly knowledgeble and helpful. What could be better?

I heard about Flooret on the Houzz forums, ordered samples and consulted with my team about the product. We were impressed with the product, how easy it was to order samples from the website and the general quality of the material. After placing orders for four projects we started to encounter Flooret's achilles heel -- LOGISTICS. They couldn't complete our orders in a timely basis because four of the lines we ordered were stuck on containers and wouldn't be arriving for months, even though the website showed the product in stock when I specified the product. So now I have to explain to homeowners looking to get into their homes before the holidays this fall that the whole project is delayed due to the flooring. Obviously we're looking at different options, but how disappointing that the company couldn't get their inventory and supply chain in order.

Excellent product and great customer service!

Customer service was great, and quick to resolve the issue I had with a couple boxes of flooring damaged in shipping.

So far so good. Ordered 1000 SF of flooring and they shipped it quickly, unfortunately the shipper damaged two boxes. Emailed Customer Service and Michael responded promptly and offered to credit me the two boxes, even though one of the boxes was salvageable. Product looks great and will update once installed

I ordered a $3 sample from flooret. It was a nice sized sample, bigger than what you normally find from the big box store, and it arrived fairly quick in nice packaging. I think we will be ordering it for our flooring.

Not only does Flooret offer fantastic products, but their customer service is outstanding. I installed Flooret in part of my home in 2021, and have been so pleased with it. We have 4 animals and a toddler. Flooret's Signature Pomeroy has stood up to a lot from our house! Today I went in to order flooring to replace our carpets and called the 800 number with some questions. I spoke with Michael who was very kind and knowledgeable. I highly recommend the products AND the team behind them. Fantastic all around!