L. Michelle W.
I've installed several LVP floors in…livingroom, two bathrooms, kitchen and hallways, entry ways
I've installed several LVP floors in different homes. This product by far was the best. Arrived in excellent condition, and yes the quality and locking system is far superior to big box stores. However I had to wait about 2 months after ordering it- it comes from overseas. I did a bulk order one month and decided to order a couple extra boxes in a separate order. The planks in the new boxes did not lock onto the planks from a bulk order. It was quite the ordeal figuring out the problem and trying to solve. Always order in bulk...enough during the first order to get you through the entire project.
Response from FlooretMay 1, 2024
Hello! Thank you so much for taking the time to review us! We really appreciate hearing your feedback. We're sorry to hear that the additional boxes you ordered didn't click correctly into your other planks; that definitely shouldn't be the case. It sounds like you may have received a few boxes that are not a perfect match for your main order. If you reach out to our Support team ([email protected] or 1-800-700-8122), they can help you get some boxes that will click perfectly with the rest of your floor. Hope that helps!



