Flex Tax and Consulting GroupReviews of flextcg.com

Response from Flex Tax and Consulting GroupMar 1, 2024

Dear David, I deeply regret to hear about the issues you've encountered with the tax services provided by Ben Pang and Sam Kuang. Your trust is incredibly important to us, and I am sincerely sorry for the errors and the subsequent impact on your finances. Your discovery of inaccuracies in the SEP IRA contributions and the need to amend three personal and one corporate return is concerning. It's commendable that you took the initiative to deepen your understanding of tax regulations and sought a second opinion, which unfortunately revealed these mistakes. I am equally troubled by the instances of incorrect advice you received over the past few years. Effective tax advice is crucial, particularly for someone in your position, starting a new S-corp. The lack of thorough planning and strategic guidance is a serious oversight on our part, especially given the financial implications it has had for your business. While professionalism and patience are qualities we value, we understand they must be accompanied by accuracy and strategic insight in our field. It's clear that we did not meet the high standard of service you deserve, and for that, I am truly sorry. I would like to personally address the financial repercussions these errors have caused and discuss how we can rectify this situation. We are committed to making necessary corrections to your returns and examining our internal processes to prevent such occurrences in the future. Your diligence as a taxpayer is exemplary, and it's disheartening to learn that despite your careful approach, you faced these challenges. We are determined to restore your confidence in our services and are prepared to take all necessary steps to ensure your satisfaction and financial well-being. Please let me know a convenient time for you to discuss how we can resolve these issues to your satisfaction. Your feedback is invaluable in helping us improve and ensure that we live up to the expectations of our clients. Thank you for your attention to this matter, and I look forward to the opportunity to make things right.

Response from Flex Tax and Consulting GroupDec 7, 2023

Thank you for taking the time to share your feedback. We're glad to hear that you found our pricing favorable. However, we're genuinely sorry to hear about your experience regarding our responsiveness, knowledge, filing accuracy, and reliability in both service and communication. Your experience does not reflect the high standard we strive to maintain. We're committed to improving and would like to address your concerns directly. We value your input as it helps us to continually improve our services. We hope to have the opportunity to regain your trust and deliver the quality service you expect and deserve.