customer
Mistakes cost me thousands of dollars
Unfortunately, I have discovered that the returns generated by Ben Pang and Sam Kuang have errors. I will have to file corrections to three personal returns and one corporate return. The errors mostly involve incorrectly reporting SEP IRA contributions. I became aware of these errors after learning more about the tax rules on my own and sending the returns to another accountant. In addition to these verified errors, there were a half dozen near-misses over the last 2-3 years, in which I was given advice that was incorrect and only revised after I asked questions about the advice. On top of that, they provided no planning through the year. This is especially important for someone like me, who was starting a new S-corp. I estimate that poor planning in company decisions resulted in at least $10,000 in additional taxes. While they were professional and patient, unfortunately, I am paying for a service that is accurate and cost-saving. The bottom line is that their incorrect advice and inaccurate filings have cost me thousands of dollars in taxes. I view myself as a careful and resourceful taxpayer, and it's disappointing that even with the care that I put into the process, we reached such a costly outcome.
Response from Flex Tax and Consulting GroupMar 1, 2024
Dear David, I deeply regret to hear about the issues you've encountered with the tax services provided by Ben Pang and Sam Kuang. Your trust is incredibly important to us, and I am sincerely sorry for the errors and the subsequent impact on your finances. Your discovery of inaccuracies in the SEP IRA contributions and the need to amend three personal and one corporate return is concerning. It's commendable that you took the initiative to deepen your understanding of tax regulations and sought a second opinion, which unfortunately revealed these mistakes. I am equally troubled by the instances of incorrect advice you received over the past few years. Effective tax advice is crucial, particularly for someone in your position, starting a new S-corp. The lack of thorough planning and strategic guidance is a serious oversight on our part, especially given the financial implications it has had for your business. While professionalism and patience are qualities we value, we understand they must be accompanied by accuracy and strategic insight in our field. It's clear that we did not meet the high standard of service you deserve, and for that, I am truly sorry. I would like to personally address the financial repercussions these errors have caused and discuss how we can rectify this situation. We are committed to making necessary corrections to your returns and examining our internal processes to prevent such occurrences in the future. Your diligence as a taxpayer is exemplary, and it's disheartening to learn that despite your careful approach, you faced these challenges. We are determined to restore your confidence in our services and are prepared to take all necessary steps to ensure your satisfaction and financial well-being. Please let me know a convenient time for you to discuss how we can resolve these issues to your satisfaction. Your feedback is invaluable in helping us improve and ensure that we live up to the expectations of our clients. Thank you for your attention to this matter, and I look forward to the opportunity to make things right.