Mike
Shipping Status
From the start the customer service was responsive and helpful. I needed a spring for an old rower. Fitness Parts Warehouse seemed to be the only company to have it in stock. However, the price for a simple spring was ridiculous, nearly $50. But it was that or a new rower ($$$). They did provide a military discount, which I appreciated. Once I made the purchase I did not get any status updates as far as shipping. I inquired and again recieved responsive communication. However, the customer service did not seem to have very good visibility of what was happening on the fullfilment end of the process. It took a week just to get the part to ship. It woudl have been nice to have better visibility of the shipping process in order to manage expectations. I know this is not Amazon, but as a society we have been conitioned for orders to ship within a couple days. After the week delay, the part shipped and arrived within 4 days of shipping via USPS. I recieved it and immediately installed the part and we are back up and running.