Fitness BlowoutReviews of fitnessblowout.com

I ordered a $3000 equipment last Dec.5, 2013 but after they charged my credit card , you are on your own to figure out where was your order ...No 1 wants to talk to me when I follow up after 8 weeks of patiently waiting that was supposedly 2 weeks delivery then 3 weeks , a month , the receptionist was rude to customer that has paid already she said she only connects call for new ordering people. It's good my credit card got my money back because they want me to pay for 20% restocking and shipping fee for an imaginary equipment which they don't have in stock to ship to me. Thanks to my credit card staff , I don't have to deal with scammers.

I am beginning to wonder if they are a company really in business or not. I ordered a rower and a treadmill in December. Today (Feb 10) I finally received both items but I paid for set up and white glove service and I can't get anyone to answer the phone or e-mail me back. I so regret buying from them. Please just use some local fitness equipment dealer!

I ordered a Diamond Back elliptical on December 2, 2013 and was promised Delivery by December 20th. My credit card was charged immediately for over $2200. It is now almost February and I have not received it yet. I can't get any response from anyone at the company either by phone or email. I am now dealing with my credit card company to investigate the company and get me a refund. They are quick to take your money and sell you extra warranties and rubber mats, but that is the last time you will hear from them.

I don't understand why this place is still in business. They are horrible!! They are quick to process your credit card and then sit and sit on your order. When you call to find out why you haven't received your order by the promised date, you get lies after lies and that is only after demanding that you speak to someone. They don't return phone calls or emails. When you do sit on hold for 45 min and get a customer service rep on the phone, they give you the run around, say they will look into the order and never call or email you back on it. You call again and it is more of the same. It is the most enfuriating purchase process. With my current knowledge of how they operate, I would have paid more and purchased our bikes elsewhere. Also, when we finally received the call from the shippers (more than a month after the promised date and two months from purchase) they had only ordered and sent us ONE bike when we ordered TWO. We are now again dealing with their unresponsive, horrible customer service to get the second bike!! I would like to mention again that they charged our credit card for the full amount on the date ordered, not the date shipped.

I bought this machine (A30T) in December, after assembling it did not work, the belt wasn't turning on. After staying on call and troubleshooting with the Technician at EPIC and opening screws and hood and everything, he declared that Machine Controller is BAD. So he ordered one and it was delivered in 10 days after fixing that MYSELF, again the machine did not work and now the Motor was Sounding horribly loud. Again spending lot of time with technician on the call, a new Motor was ordered which was out of stock. I received it in 3 weeks and a week after that a technician came to fix it. It's working now. But for a month all the workout that I did with this machine was with screws, tools and lifting it many times. I have a really bad experience with this purchase and even though its running fine now, my question is - Before selling it do you guys even TURN IT ON? Do you not test these machines at all? Its running fine now, but I am always skeptical about its motor and the control board, as I do not know when they will go bad again. I also dropped in an email to the Sales Rep at FitnessBlowOut named "Ron" and to his Manager "Jim" and the "Customer Service" Department. No One ever returned a response on this to me in any way. For selling the machine they were calling me many times and were responding to emails, but everyone was QUIET when I started facing problems with the BRAND NEW purchase worth $1697.00.

I would give 0 stars if I could. I ordered a rower on Christmas Day, to the tune of $1,236.00. My Christmas gift to myself. I had no idea that I would be charged almost immediately, and then not receive my merchandise. I have emailed them 4 times. Twice I was told that they would "run a trace" and get back to me within 48 hours. Not so. They have not responded to any of my emails. At this point I want to cancel my order and go with a reputable, local company, even if I pay more. One that doesn't have failing marks at BBB, nor awful reviews. Just google this company. And, btw, they took my post off their Facebook site, along with several others. This company needs to be shut down. I hope that my credit card dispute works out.

My wife tried to order me a Diamondback spin bike for Christmas from ftinessblowout.com. They messed up the order twice. They sent us the wrong product... and we have not received any sign that they are going to ship it back. We finally tried to cancel the order after waiting a month with no sign of receiving the bike we wanted only to be told that we were going to be charges 20% plus shipping both ways. Their customer service is a impossible. I have been lied to several times. They are very good at sending you to dead end voicemail boxes. I have yet to receive a single call back and have been on hold for more the 45 minutes more than once. It is impossible to get a strait answer. I would never recommend these guys to anyone...ever. Run away as fast as you can. Invoice 129812 1/20/14

I ordered a pretty expensive treadmill, $899.00, from this company on December 13, 2013. Because it was supposed to be a Christmas gift, I included Expedited/Rush Shipping with my order. I was supposed to receive an email immediately after calling customer service, but, of course, no email arrived. I even checked my spam mailbox. I called back and was told they sent the email to the wrong email address. Oh well, I gave them my email address once again. When no treadmill had arrived within the promised Expedited/Rush Shipping time frame, I called them. Because of the busy holiday season, according to their generic voice message, I was directed to leave a voice message and someone would respond to my inquiry. Guess what? No one cared enough to contact me in any way, shape or form. Then, I checked their online reputation and immediately realized why no one cared enough to call me back or shoot me an innocuous email. As it turns out, FitnessBlowout.com couldn't care less about customer service. In fact, once they charge your credit card that astronomical amount, you become virtually non-existent as a supposed valued customer. If your fitness equipment doesn't arrive as promised, hey, you're out of luck. Their mantra is, "It will eventually get there when it gets there." And, if your equipment happens to finally arrive and it's damaged, you're out of luck there too. In fact, this company has continuously demonstrated a complete lack of concern to most inquiries from its customers. As of today, January 2, 2014, I have still not received my $899.00 treadmill and, at this point, I don't even want it. I was forced to go out and purchase another treadmill, this time, from a trusted company, for my family just in time for Christmas. I just called FitnessBlowout.com for the last time and, as expected, was absolutely unable to speak to someone live regarding the status of my "Expedited/Rush" order. Here's a time tested adage for the upper echelon at this company, "When the customer comes first, the customer will last." I'd rather spend my hard earned money with a merchant who truly values me as a valuable customer. Good riddance FitnesBlowout.com.