Fitness BlowoutReviews of fitnessblowout.com

At this point I feel victimized: I purchased the equipment on recommendation from sales department. I made the payment Dec 2 expecting to give my wide a fully functional certified refurbished life fitness 95i elliptical with a life time warranty for Christmas. On December 22 I received a big problem that remains unsolved. No one would have certified thing. And sure enough there was no certificate or even instruction manual. All we got was a broken and improperly repaired elliptical that was not in a usable condition. I am talking serious problemes not mere scratches or cosmetic damage. I.e. broken casing that caused dangerous rubbing in main gear area, missing screws, a squeaking belt about to break . I called for service as this was to be a gift for the holiday, and after much effort fitness blowout acquiesced and I was able to arrange for a service man to come look at it. The service tec confirmed the fact that the screw wells in the shroud were broken /missing, so the machine won’t go together right, He also pointed out a belt about to break that had been covered in a lubricant to mask the problem temporally. We then send fintnessblowout a list of the BROKEN parts .. as there is a life time warranty and the machine was never used this should be a no brainer right??? Not to be the case. The response of Fitness Blowout was to send a new repair man to sell my wife on the idea that the machine is fine the way it is!!! Save your money. Do not trust these charlatans. Think the warranty will protect you ?? think again, and warranty is only as good as the stability and fairness of the obligated party. I was suspicious when the sales process included a number of consent waivers. Wish I had trusted my instincts. Buyer Beware and more importantly buy elsewhere.

This company is horrible! Do not purchase anything from this company. I purchased a Life Fitness Treadmill from them and was promised a lifetime warranty on the machine. I also purchased every insurance and warranty upgrade they offered to make sure I had no problems in the future with the machine. When I received the machine... it didn't work. I've been fighting for months with them to try and get them to fix it... with no luck. At one time they told me I just needed to figure out how to fix it myself!!! It's been months of fighting with them, months of paying for a machine that doesn't work... and they have yet to send a technician out to fix it. Moral of the story... If you buy a machine from them and happen to get lucky (receive a machine that works), the first time you have any problems with the machine, your luck will run out. They don't honor their warranties. They don't return phone calls and emails... and most importantly... they don't care. Run... Seriously, run as far away from this company as possible. Do no purchase anything from them.

I've seen a number of bad reviews for this company and I must say I have no idea what they are talking about. My experience was ideal, from the owner Mr. Rosen greeting me himself, to his informed staff member Jarod carefully considering my needs and wants when it came to my new CardioZone treadmill, to ensuring I got the proper service and warranties arranged without breaking my bank... this company is AMAZING. They do have a number of disclaimers in the contract but it is all there for you to read. I expected the delivery to take up to 40 working days but my order on 10/2 arrived at my house in less than a week. The price I paid for my treadmill was less then even the ebay wholesale shippers offer without the warranty. I would definitely recommend this place to friends and family and I expect many good continued relations with this company for years to come.

Long story short: I have had a very good experience with Fitnessblowout.com, from my initial inquiries regarding one of their products, to the delivery of same. Long story below, if you wish to read it. I ordered a ProForm Tour de France bike($1427 - best price I had found to date) from Fitnessblowout.com, and have been very pleased with the process. I ordered the bike on Aug. 17, after having online chats and email conversations with a couple of different employees, who were very helpful and courteous. After ordering, for some reason I decided to research the company (I usually do this BEFORE ordering anything online), and ran across some negative reviews, primarily regarding shipping and delivery. I waited until about 2 weeks after I’d ordered, and contacted Michelle Piovan, who had been assigned to process my order. She told me that she would notify me as soon as the shipper gave her notification, and reminded me that her original email stated that processing and shipping would most likely happen between 14 and 21 business days; I must admit, my concerns were not alleviated! However, after a couple days I received notice that my bike had begun its journey, and I checked the tracking number given me by Michelle. The bike had indeed been shipped, and yesterday (9/12) I went to UPS to pick it up (it was to be delivered to my home, but when I called UPS I learned that it would be put on their truck this morning, for delivery later today; I just couldn’t wait to get it). The package was in great shape, even though the box had a few of the normal bumps and bruises, and the bike itself was in perfect condition. The only complaint -and it is minor- I have with my whole experience is the time it took to receive the bike, but perhaps I just don't understand shipping operations. I assembled it, set it up and even took a short ride on it before turning in for the night.

I would like to say that this has been by far the absolute worst customer service I have ever experienced. Something that I was thrilled about while purchasing, turned into a nightmare. I called countless times to ask about the day of delivery for my item purchased. Each time stating to the representative that I had not received any shipping status or confirmation on the order. The third and final time I called I spoke with a young lady and she assured me that my order would be delivered on the 29th. I had my boyfriend take off from work that day to wait for the delivery, and after waiting for hours he called the place and a appointment was now required for delivery. He drove to Kirby Texas to pick up the item and delivered a 500lb treadmill into our home by himself. Apparently the appointment that needs to be set before delivery is in the "fine lines", however as a experienced sales manager myself... you would think after THREE phone calls concerning the delivery of my item someone could have explained that to me???! After spending hours setting up this piece of equipment and hiring a electrician to come in to change out our circuits , we plug in our brand new $4125.00 machine and the damn thing does not go past 1 mph! I call and of course I need to call back the next day.. I call the next day and the most unprofessional lady answers and literally hangs up on me 3 times while "placing me on hold" I understand the phone issues, trust me I get it. I just invested in over $4000 to your company and this is the service i receive... at this point I am horribly frustrated and upset . My boyfriend and I then continued to call back because apparently my message was ignored or probably not even delivered by the snotty receptionist. My response is to just go online and leave me name and number and some will call me...?????? I want this resolved NOW, why is that so ridiculous? I want this thing removed from my home and to be completely done with this company. I have never felt so taken advantage of. If my option is only to have a technician come out in god knows how long, then there is absolutely no way I should be paying that much for a broken machine and such shitty unprofessional corrupt service. Maybe I should have seen the 29,000 law suits against yall before investing so much. All I have gotten out of this entire experience is disappointment, a broken machine, and a learned lesson to never do business with fitnessblowout.com

good equipment Lousy customer service Wish I would have shopped around more Walmart had the same product for the same price could have picked up at my local Walmart and returned it for a full 100% refund after it was medically not working out for my wife fitness blowout wanted to deduct $30 more than their stated cost of shipping which they said was actual cost. After a few emails the communication stopped, never heard from them again. I may go to Walmart and tell what happened and they just might give a better refund than the culprits I ordered from.

I just bought a treadmill and if the service and product are as good as the gym I bought 3 years ago, I will be very happy. Salesman was very helpful.

I ordered a FreeMotion Treadmill on 3/27 and they were quick to invoice and charge my credit card. I called several times to get an update...and each time I was told it would take up to 21 days. I received this email from my sales rep yesterday: I’m excited to update you with some VERY good news regarding your order! Please see the email below that was just sent to us from the vendor of the equipment you ordered. Anticipating your delight in the free machine upgrade the vendor is now providing, we have processed your order for expedited shipping. Please confirm you have received this email, and if you have any further questions or concerns. We look forward to hearing from you at your earliest opportunity, and thank you for your time and patience. I called to explain that I do not want a 2 -in- 1 Ellipti -Stride and I only wanted what I ordered. I was told that is what they were sending me because the machine I ordered did not pass inspection...REALLY??? I told the rude customer represenative to cancel my order and he proceeded to tell me that I would have to pay for a restocking fee. Seriously, pay for a restocking fee on an item that I have not and will not receive? I emailed to cancel my order and called AMEX right away to dispute this charge because I do not want to deal with this crooked company anymore. AMEX rep could not believe the story when I told her about it. She told me I needed to report them to the Attorney General's office. I should have read the reviews before I decided to order from them. How on earth is this company still in business and no one has shut them down? I will report them to the BBB!!