Fitness BlowoutReviews of fitnessblowout.com

"I made payment for this item 9/6. The payment was not even acknowledged until 9/14 when I recieved an email requesting a call to complete the invoice. I called the salesperson Brad, who did not answer, and left him a message to call me back to discuss the invoice. My intentions were at that time to cancel the order before it had even been invoiced. He instead went ahead without talking to me and finalized the invoice which I received on the 15th. I then called him the next day and told him that I wanted to cancel the order. Instead of him informing me of the proper channels to take, he told me that the order could not be cancelled because it had already been shipped out and that I should be receiving it within the week. On 9/28 however, I finally received tracking information which showed that the item was not even billed to UPS until 9/24 and was due to be delivered today 9/29. Since I received the tracking info on 9/28 I have called and started a service form, from which I have not recieved a response. I have exchanged several emails with Martin who continues to only state to me the policy for cancellation, which I abided by. However, rather than telling me the proper channels, Brad intentionally misled me by dishonesty and told me that the order had already shipped. I still have not received the item and have requested a full refund from them. I have not received a response. I am sure that a review of the audio will tell the same story. Thank you for your timely attention to this matter." As sent to the company and several other venues. I am awaiting a response. I will keep you updated.

The prices change daily, so unless you are willing to haggle like you would with a used car salesman...then have at it. They work on commission...and that's where you will find the hard/fast sales smoke and mirrors tricks. Do your homework...many of their models are no longer current and can't be found even through Fitnessmotions' website. Just in case you don't get it yet and you choose to order from these guys... ...DO NOT order on a Friday, because you can't cancel within their 24 hour period...then you are really stuck! Guarantee, you will have buyer's remorse. Why, because you will check the web and discover all of these complaints and you will regret your purchase. Plus, they do not have customer service reps. working on the weekends and you won't reach your sales rep. Secret...read the very small print concerning their cancellation process, hence; your screwed because you can't cancel within the 24 hours if you order Friday & Saturday. That's when they know they got cha and that's why they have the ironclad...20% rule. They will get paid one way or the other. The 20% is when they get you with the restocking...or the shipping...after the 24...and your item hasn't even been shipped. Trust they don't ship that quickly...So, go ahead and try to cancel without getting hit with a fee...good luck! The secret is to e-mail within 24 hours your cancellation to their cancellation e-mail address and then handle the phone calls later. If you still want to buy from them...Make sure that you make them e-mail your purchase invoice before you agree to the charges. They will talk really fast at that point because now they believe they have hooked you. Slow down...read the warranty and contract...call them back if you have to...but don't agree to anything until you see it and read it...in print and the numbers are right...because the deal that you think you are getting....may not be a deal...and you become Boo Boo Dah Fool...and a high 5 from the sales rep. after he hangs up from you. Do yourself, your peace of mind, and your hard earned money a favor...keep truck'n and bypass Jim Rosen and his team...buy hassel free else where...and avoid losing sleep over your purchase. FitnessBlowout currently has over 260 Better Business Bureau complaints for various reasons within the past 36 months. I'm too sure they will write a prolific response where their Word Smith's will tool into a, "OMG, if we only knew who this customer was....we've been in business since the first exercise machine was built"...Whatever... I'm sure they have good people working for them...it's just certain parts of their sales culture is flawed and the process...if you don't watch it...isn't meant to work on your behalf...when things go south after you buy... Good luck...too sure you might be back here writing your comment after 30 days if you choose to shop without doing your research...

Jonathan, in sales was super nice. Ordered processed on August 20, 2010 Finally shipped from August 30, 2010 UPS schedule a delivery at my house on Sept. 3, however it was lost in Fresno's UPS center I contacted UPS when order after being schedule for delivery never arrived. They said it was misplaced. I contacted UPS again Sept. 7... they said it was actually lost and they can not find it. To have Fitness Blowout send another one. That afternoon, I called Michael F. at Fitness Blowout about not receiving and let him know what UPS said. He said he had to call UPS to confirm and he would call me back in an hour and never did. I called Michael at Fitness Blowout again the next day, where he lied to me and said that UPS found the order and it should be arriving in a few days. (aroundSept 15) I called UPS the next day to check if that was true... they said no, item is still lost. I called / emailed Michael to let me know, that he was wrong, and UPS still can not locate item. He said he'd get back to me, never did. On Sept 16 I informed him that if I was unable to have my machine, in a week, I wanted a refund. He told me another will be shipped out the next day. I called September 21 to see if my new order did in fact ship out and he assured me it shipped THAT DAY. And that I would have a new shipping #. I received no email. I said, if it does not ship that day, I wanted to cancel my order. I called Sept 24 to see what was happening. I got the run around after hours on the phone. Finally talked to the manager Sandy, who told me of coarse that it shipped today... yet she still didn't have a shipping number for me. I assured her this was a horrible experience and I wanted to cancel my order regardless. I don't want to be told it has shipped one more time. At this point, I don't care. I deserve a full refund. I would like it immediately. I'm 100% dissatisfied. and this has caused me a great headache.

Their lifetime warranty is crap. It is a scam. I will never do business with them again. Buyer beware. You will be screwed if anything ever goes wrong with the equipment. Crooked people. I was skepitical when I bought, rightfully so. I should of trusted my gut to not buy from a scam artist.

I worked with Jonathan who made every effort to get this deal through: $1249 for FreeMotion s5.6 Strider (under the Father's Day Deals) with 0% financing for 12mos, 2year labor warranty, free lifetime new replacement parts warranty, 60-day trial period with no 20% restocking fee and FREE return shipping if I wasn't happy with the product within the trial period. Guess what? 1. 12-mo./0% interest financing had a $90.55 set-up fee; 2. the 2nd year labor warranty could not be put in writing (the 1st year labor warranty is manufacturer's labor warranty); 3. the waiver of the 20% restocking fee and free return shipping could not be added to the Invoice despite the Invoice stating customer is responsible for such fees. ALL CUSTOMERS: MAKE SURE EVERYTHING YOU NEGOTIATED IS IN WRITING AND ADDED TO THE INVOICE THE SAME DAY YOU PLACE THE ORDER. If you wait until the next day, you're out of luck. I ended up cancelling the order and found the item on Amazon.com for $1067 ($300 less) from an authorized dealer that had no bad reviews and who could ship it to me 10 days faster. Don't get me wrong - Jonathan was pleasant and profesional to work with. He did everything in his power to iron out the kinks but ultimately, it's the company's inefficient policies that may need re-evaluating (which the manager, Niko agreed). From the past reviews, I'm concerned with how long before I see a refund. To justify the bad reviews, the company will tell you they had "growing pains" as they grew to a multi-million dollar company - obviously at the consumer's expense. It took 3 attempts to cancel this order as they kept trying to satisfy me however, they simply could NOT put it in writing on the Invoice. If you read the past reviews, you'll see that the company makes effort to resolve the "bad" ones however, it's usually too late. For a fitness company, you shouldn't have a customer so angry weeks later that they're blogging about you - it's not healthy!

So, as with everyone else it seems, I purchased an elliptical machine on April 2nd, 2010 from these people. Oh, they were great over the phone and through the buying process, oh so helpful. My machine arrived as promised, under two weeks. Everything went well, set up was fairly easy. The next day I was excited to start working out (I'm long over due and have a vacation coming in August!). Right on the bat, the machine started making an awful noise and I stopped and called for service (April 13th). They said I'd receive a call to set up an appointment within 48 hours. Three days later, I'm calling again. Again I'm told 48 hours..nothing and I'm not counting the weekend as part of the 48. Finally I get a call from a tech who tells me he can be to my place in a couple hours and I inform him that I am at work and can not meet that time. How about tomorrow?, I ask, willing to take a day off. Then I'm told that the tech works the entire state and can not make it out until two weeks later. So, I call and see if there are any other techs around. I'm told, wait 48 hours and they will have another tech call me...nothing. I get a call from the original tech who can "squeeze me in" in a week and I accept. He shows up and tells me that the machine ca not be fixed and I need a new one. He takes pictures and calls the main tech and the process of getting a replacement starts 4/29. I'm told to call customer (non) service by the tech and they have no idea what's going on. After a week, everything seems to be figured out and the process is once again started 5/7. It's 5/14 and I call to see when I can expect the replacement and at that time I'm told they need proof of purchase from me???? I scan a copy and send it over within 5 minutes. 5/18 I call and inquire. I'm told they need proof of purchase??? I tell them I emailed it to them. They check and find my email in their deleted file. At this point, I'm told everything looks good and "the process" is started, again. I call and check, 5/28, and am told everything looks good, they are going to send me a new machine but I have to promise to destroy the old one, not send it back, put it in the trash or something - they don't want it. Ok, I'll spend $200 more for special pickup, just get me a working machine. After two more calls and the promise of a return call or email with nothing, no follow up as promised.. it's 6/10/2010..still no machine. I can not return it or get my money back unless I want to pay for the original shipping and handling, the return shipping and handling and a restocking fee for a machine they want me to throw out! Sound like a company you want to do business with? Just so everyone knows, this system will not let you rate less then a 1 star but my ongoing experience is definitely less then 1 star! Wish me luck! They already have my $1800 so who cares! right?

I ordered a 2010 Brand New high end commercial incline treadmill on April 15th 2010 and was told item was in stock and would arrive in 2 weeks. Credit card processed immediately on 4/15 and called back at end of week 2 and was informed item shipped and expect it next week. Next week came and went called following week and still had no tracking number. At this point I am 4 weeks into the process. Called American Express to dispute order since I have no tracking number and nothing from Fitnessblowout.com. No email, no voicemail, nothing.... Then I call back the following week and again told it was shipped. No tracking number for another week then I finally get tracking number on call number 9 to customer service on 5/18. Everything looks great and expecting delivery today on 5/21/2010. When item arrrves in the truck the box states "REFURB" and "FAIR" which means Refurbished and in only fair condition. When the box was opened I was shocked with damage, wear, marks all over the unit and signs of electronics that were not taken care of with connector wear and tear. No packaging material and it was thrown together like a used 400 pound paper weight. Called customer sevice about shipping damage and refused shipment since it was the wrong item and damaged. I ordered a new and never used treadmill and was trying to be handed a used rusted and damanaged refurb unit with two shipping labels attached. Now maybe this was a simple shipping error by FreeMotion Fitness or is this something else. If this is manugfactor error then I will write a glowing review at a later time, but right now this feels like a bait and switch and I would be very cautionous dealing with this company. If your order is not right send it back. They have a money back guarantee, but it seems like they really want you to jump through hoops to honor a simple committment to either deliver what you ordered or make it right. I hope they make it right for me. Jim do the right thing and get this order right... Thanks!

Lies no servies string you along I recieved a machine that was non functional and a sservice tech came said he wasn't able to fix it . There experts at delay and deception.