Fit3D maintains 3,500+ scanners in 74 countries. We provide an easy and accurate way for business owners to validate their programs and scale member revenue. Many of the negative reviews you’ll see are from former free users unhappy about our move to a paid subscription model. Since 2022, Fit3D has required all customers to pay a monthly service fee—similar to a phone plan, there is both hardware and a service layer involved. As service costs have increased, we've phased out legacy free access in favor of a consistent paid model, which is now standard across the SaaS industry.Current Customers: Please let us know if you have any comments about your current service that we can answer. If you have an active ticket you'd like us to address, please email us at [email protected]. Leaving a review here to get our attention will take longer than simply emailing us for an escalation. Thank you,Patrick DonnellyGeneral Manager, Fit3DJuly 2025
Fit 3D (fit3d.com) has 195 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
Also known as
fit3d.com
Website
fit3d.com
Category
Fitness & Weight Lifting
Location
Sacramento, California
Listed on Five Star Index
2026
About these reviews
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The company replied to 57% of reviews.
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Most recent review: October 2026.
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Terrible customer service, they don't even give you a contact number for technical supports!! they give you ticket online and not able to resolve a problem at all.
we as a business regret to add such a service to our facility with 0% technical support. our clients waiting for their scan and they don't even send a useful response.
Response from Fit 3DSep 11, 2023
Hi Mahtab,
I apologize for the wait from our first point of escalation prior to the Labor Day date. We had a backlog of tickets from the extended 4-day holiday weekend in the USA.
After receiving your follow-up note on 9/7, we sent you an email back on 9/8 at 10:52 am & I see you also had an email exchange today 9/11 as well. Did you also get my phone message on Friday? I hope that helps you reinstall the software.
Regardless, I agree the delay in service last week was not okay, and we are working on decreasing the SLAs after a holiday weekend.
I'll give you a follow-up call later this week to make sure the last few suggestions over email helped.
-Patrick
AR
Amaya Revilla M.
Very helpful device!!!
It is amazing all the information that you get from the scan regarding your body shape and composition which is very helpful to know what kind of exercises will work better for you.
Response from Fit 3DSep 4, 2023
Amaya,
That's exactly the point. We're glad that you found our services helpful. Have a great week. -P
CA
Candi
An exact measurement of your body!
The entire process took minutes and the handles make for a secure feeling as it slowly rotates. The detailed report is a great help to visually see the issues and to understand the reasons why certain treatments might work.
Response from Fit 3DSep 4, 2023
Candi,
Thank you for taking the time to review our services. Thank you for using Fit3D. -P
RL
Rhonda L.
The staff there is amazing
The staff there is amazing, they are always there to make you feel welcomed and comfortable. And to assist you with your needs. Great atmosphere.
SI
susan I.
GARBAGE! WARNING! DO NOT BUY!
We have also expireced absolute garbage from Fit3d, our round table was replaced, our tower was replaced. DO NOT PURCHASE THIS PRODUCT YOU WILL REGRET IT!
It took me TWO months for anyone from the support team to get back to me. Emails from the CEO claiming how they've done everything when they've done nothing!
Another CEO and Corporation willing to screw the little guy to save their bottom line! They literally told me that and do not care!
I have and am willing to provide you with every document of my experience! Patrick Donnelly and Greg Moore are nerdy tech bros who only want to talk about how they’ve made changes with their employees. Like we care? All we want is our product that cost $15,000 to work. Guess what, it doesn’t and will take you months of stalling to even get a call. I REPEAT! DO NOT BUY.
Reach me at :
sairvine at gmail dot com.
Update: Look at this long reply below from Patrick. They claim to have ‘helped now’ so their job is done.
Patrick and Greg refuse to listen to what they’ve put us through, and continue to think that this is something we want to do over and over every time their machine malfunctions. We’ve asked for a refund. Denied. Denied. Denied. Again, parts have been replaced, the software has had to be updated 3 times now. The point is, we’ve LOST money on this product and my hope is to keep you from doing the same. I have over 25 years in the fitness industry and Inbody has never let me down. Nor did I have to actually speak to to a CEO.
Save yourselves the headache and do not ever have to reach out to Fit3d.
I will continue to tell you all here, and everyone else to always go with Inbody!
Response from Fit 3DSep 6, 2023
Sue,
I thought a lot about how to respond to your note here as I didn’t want to come off as defensive.
When I think about customer service, I think about empathy, communication, and problem-solving. I think the best example of this we can share is based on an email our CEO wrote you personally. This is the level of attention & communication we provide here at Fit3D.
“Unless I have your facility wrong, I am seeing that the vast majority of your scans are successful and that you've processed over 500, which is a great amount in just a few months. For the scans that are failing to process, which are due to environmental issues, we have a software update coming shortly that will help your unit specifically. I am not sure how we can be more dedicated to your success or how we can be more helpful, but I am open to suggestions.
I am sorry for any inconveniences you believe we may believe we have caused, but again, I can assure you that we care about your success and are working hard to help you achieve your goals.“ - Greg M, CEO - 8/31
We’re not perfect, but I think we are doing our best to listen to your concerns & respond in a timely manner. And I think multiple notes from our CEO speak to that. We do care.
What I see when I look through our overall exchange is senior leadership & the support team listening to your concerns & trying to make things better. And, I also see your responses stating that even if we fix things, you were going to blast everyone you knew to make things a problem for us. I’m not sure how to close that gap.
At our core, Fit3D is about helping clients improve their client experience. We mostly do this by measuring people’s progress. I’m not sure where we dropped the ball here for you personally, but your staff is using the scanner successfully. Greg noted that “they attempted 3 scans yesterday (8/30) (all were successful) and they attempted 2 scans today (8/31) (all were successful)”. Again, we apologize for not meeting your expectations here, but I think the team has made authentic attempts to address all of your concerns.
Additionally, I was told that the engineering team pushed a software patch to your facility on 9/1. I hope this continues to improve the scan quality at your facility.
I am sorry for any inconvenience you believe we may believe we have caused, but again, I can assure you that we care about your success and are working hard to help you achieve your goals.
Sincerely,
Patrick
NA
Nancy Alison P.
Awesome Informative Experience
This was my second scan and it is really simple to do. I had the 1st scan 8 weeks earlier and then this scan after laser Lipo and dieting. It was awesome to compare the scans and see how the numbers had changed. It really gives you a defined knowledge on how you have accomplished getting to your goal. It is chalked full of info about your body and helps you see how your work has paid off or how to improve. I like that it is so much more detailed than relying on just the weight scale. Fantastic product!
SA
Srđan J.
After my remark regarding the delivery…
After my remark regarding the delivery of the Fit 3D body scanner, Patrick responded swiftly and efficiently, resolving the issue. Thank you. Now, on a daily basis, I have information about my scanner, and I can't wait to receive it and start using it. Since I received detailed instructions in advance via email on how to set up the device and operate it (written and video instructions), I hope everything will go smoothly.
Patrick thank you for the efficient and quick resolution of the situation. If I could, I would give you ten stars.
I hope we will have a long-lasting and excellent business relationship in the future, and that this episode with the delayed delivery will be quickly forgotten.
SM
Stephanie M.
I think his name was Carlos
I think his name was Carlos. He was so nice and helpful. He was genuinely excited about my progress and results