Fit 3DReviews of fit3d.com

I am not sure how many starts to give. I had my 2nd scan. I lost 30 lbs. The lists me as having as much body fat as I did 30 lbs ago. It dropped my lean muscle mass 25 lbs. While I know you can lose some lean muscle when losing weight, this seems off considering I am also lifting weights. So, I am just not sure the numbers are accurate. Also, it lists my neck at 22 inches. The only way that happens is if they added my ponytail to the neck measurement and that seems stupid.

I have had issues with the system not connecting at all. My internet is up and running fine, as it has the past 6 yrs. The equipment has been down for over two weeks now and I have had emailed and created several tickets. I get asked a question, I respond and then nothing. Silence. Zero Help fixing. I have called the customer service line and got the support line but it's busy. Constantly busy. No answer. Not ever. I paid THOUSANDS of dollars for this machine and I expect good customer service. I have lost money because of this issue. I do not recommend purchasing this equipment. I will be looking at InBody next. Basically, I am having the same issue with this machine and with customer service as most of the people on here. If it looks and sounds like a duck. It's a duck.

Wanted to change my account to a new email and it was handled very quickly by Patrick. Thanks so much!

Easy to access and gives valid/reliable data.

I have never used a type of scan like this before! I was really awed by the info it took on my body.

I came in for one reason, only. To lose a few inches off my belly/thighs. And that was the guarantee on the advertising I read. I am only 109 lbs. After my scan I was advised I have a low lean muscle mass. Avril explained by increasing protein and doing this light therapy ( 6 sessions ) this would be achieved, I was given a menu idea to help. I told staff I could not afford 12 session but wanted results, I asked if 6 would work, coming in every few weeks. I was told yes, as long as I increased protein. Neither of them mentioned I had to come in twice a week. Plus no one mentioned the term R& R plan. Being a low income senior on a budget coming in for losing inches and with absolutely NO need for any of the so called benefits of R&R. I would have not wasted money on that plan. I would have thanked them for the scan and left. Happy. My last scan showed NO real results, NO benefits. Avril sent me an offensive, completely false fact email and had the nerve to say I chose the R&R plan, and I cancelled appointments ( I HAD A BAD CASE OF COVID, with complications. Of course I could not keep those appointments. Clearly customer satisfaction or having a customer have positive result is not their objective. It feels like this Senior was taken advantage of and I was ripped off of a substantial amount of money ( for me ). That is my truth.! 100%.

I love using the Fit3D scanner at my gym!!! I’ve been working on my weight loss journey for years with little success. This year with medication, healthy eating habits and the ability to see my body changes with Fit3D scan, I am down over 70 pounds!!! I feel amazing but I didn’t see the changes in my body until I saw my scan with before and after comparisons. It’s incredible technology.

If you purchase a piece of equpiment for thousands of dollars you would think it would last more than a few years. Its needed fixed multiple times, has crashed and needed serviced atleast twice a year. Now its not even turning on and this is the response below from them. For a gym to invest this kind of money into a piece of equipment and not even having working enough to get a return in invest I would run and run fast away. Let me add it took over a month for me just to get this response.........not even an alternative solution or phone call............ Unfortunately, I see that you are operating with an out-of-warranty version of the ProScanner (V4) that our team no longer provides support for. I sincerely apologize for the inconvenience but we are not able to assist further in this case. Please note that this means we can no longer provide technical support, troubleshooting, or hardware parts for these systems as we no longer have the parts available and/or software/firmware for updates. I truly apologize for any inconvenience this may cause. You will love the reply below where they compare this multi-thousand dollar investment to an old iphone. Let emphasize its only 6 years old....