Curtis N.
Paid for the unit had it delivered and…
Paid for the unit had it delivered and has not worked for since i got it 3 weeks ago. No one is returning calls and being ghosted by the company. Not sure where to turn next.

Fit3D maintains 3,500+ scanners in 74 countries. We provide an easy and accurate way for business owners to validate their programs and scale member revenue. Many of the negative reviews you’ll see are from former free users unhappy about our move to a paid subscription model. Since 2022, Fit3D has required all customers to pay a monthly service fee—similar to a phone plan, there is both hardware and a service layer involved. As service costs have increased, we've phased out legacy free access in favor of a consistent paid model, which is now standard across the SaaS industry.Current Customers: Please let us know if you have any comments about your current service that we can answer. If you have an active ticket you'd like us to address, please email us at [email protected]. Leaving a review here to get our attention will take longer than simply emailing us for an escalation. Thank you,Patrick DonnellyGeneral Manager, Fit3DJuly 2025
Fit 3D (fit3d.com) has 195 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
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Fitness & Weight Lifting · Benicia, California
Excellent

Fitness & Weight Lifting · Los Angeles, California
Excellent
Fitness & Weight Lifting · Los Angeles, California
Excellent
Fitness & Weight Lifting · Chino, California
Excellent
195 approved reviews, newest moderated first
Curtis N.
Paid for the unit had it delivered and has not worked for since i got it 3 weeks ago. No one is returning calls and being ghosted by the company. Not sure where to turn next.
Octavio Sousa, M.
With Fit3D you can see the best interest in solve any issue or situation that may happen in the day to day work with the Scanner or application system
Response from Fit 3DSep 6, 2023
Thank you Dr. Fit! We appreciate your support from Panama.
customer
I have been using Fit 3D for three years. Simple to use and gives you so much information! Love it!
The J H.
This machine is amazing! I use this machine to help me stay accountable on my weight loss journey and it helps out a lot. I have never experienced any problems when using it.
Michelle
Firstly I thoroughly enjoyed my experience at your gorgeous health club. It caters for so many people’s individual goals and needs and there is plenty of variety. I have always wanted to get a body scan done and was impressed with my report plus love that your hours are flexible. Tom my health coach was very informative, knowledgeable and helpful in assisting with choosing the right programme for me. I love how your club works holistically (wellness, mind, body and soul) and I am very spiritual in nature so will definitely be looking at attending your candle lit yin yoga classes plus the gym (cardio mainly). Thanks so much IHF. Warm Regards Michelle Skinner
Response from Fit 3DJul 10, 2023
I'm glad that your experience with Fit3D was postive. Thanks for sharing.
Jay H.
Great, quick service
shay S.
My nutritionist has a fit3D machine and I do a scan once a month. This tool help me improve more aspects of my body shape and measures
Response from Fit 3DJul 7, 2023
Glad we were able to help you with your journey. Cheers
Sweet the C.
Really cool avatar. The insights are really interesting and useful. Body Comp, measurements, and even posture info. I especially like that I can log in from any browser and see and compare any of my scan results without digging for a pdf file in my Gmail
Response from Fit 3DJul 10, 2023
Glad you found the avatar helpful for your personal journey.