Fit 3DReviews of fit3d.com

I purchased a Fit3D in 2018, and in the sales process I was told there are no subscriptions and the machine and software was a 1 time purchase. Even in our contract it states the same. However, less than a year ago Fit3D contacted all of us who purchased before 2020 and announced that they would need to charge us subscriptions to stay afloat as a company. I initially tried to negotiate a better deal with CEO Greg Moore since I am a 1 person operation, but he refused to work with me. Then a bunch of Fit3D customers got together and we were going to file a lawsuit. Fit3D backed off and said they weren't going to charge us anymore and they were "sorry". 6 months later, they worked with their attorneys and found a loophole in the contracts. They decommissioned our software and released a "version 2" (which appears to be basically the exact same software) and claimed it was necessary for their infrastructure and then returned to us all and said we would be shut down if we didn't pay by December 18th. Greg Moore on his LinkedIn said that he lives by the motto "Return With Honor", but he may be one of the slimiest business owners out there. If you don't mind paying the subscription fees then feel free to try out this company, but I wouldn't trust them with a 10 foot pole. Also we found their documents that they are trying to sell their company and need to boost their recurring revenue numbers for potential buyers, so keep that in mind for the longevity of this company. I just threw my unit in the dumpster, Fit3D is the worst business I have ever worked with.

i am a customer like all of you, i have had the fit3D machine since 2018. i feel completely ripped off by having to pay every year to use a machine that i have already paid for, and that when i bought it 5 years ago, the company did not indicate at any time that i had to make annual payments. I propose that all the victims unite to make a lawsuit against the company and not give in to this abusive clause by the company fit3D. finally add that it is a lack of respect to former customers who bought the machine and made the company grow and now they want to make us pay annually to get more money. d0062709 gmail account I leave here the email where we will put all customers agree to take legal action and to get back to get a service as before.

We initially incorporated the Fit3D machine as a complimentary service for our patients, making a significant investment of thousands of dollars in the equipment, with the understanding that it was a one-time purchase. Our decision was based on a clear agreement outlined in a contract, assuring us that there would be no additional monthly subscription fees. To our surprise, we recently received an email from the company's owner, notifying us of an abrupt change in their policy. They insisted on instituting a monthly subscription fee of $100, a direct contradiction to the terms specified in our signed contract. Despite presenting evidence of the agreement, the company has refused to acknowledge the validity of the contract. This shift in business practice is both unexpected and unacceptable. The decision to impose a monthly fee directly contradicts the assurances given during the initial purchase, and it undermines the integrity of the contract we entered into. We've observed similar concerns echoed in other reviews, highlighting a pattern that raises serious doubts about the company's transparency and commitment to customer satisfaction. Attempts to communicate with the Fit3D owner and staff have been met with silence, leaving us with no option but to consider reporting the matter to the Better Business Bureau (BBB) and exploring potential legal action. The company's failure to uphold the service level agreement outlined in the contract is not only unprofessional but also constitutes a breach of trust. We feel compelled to share our experience to warn other fitness and medical professionals who may be considering an investment with Fit3D. This situation reflects a lack of honesty and integrity on the part of the company, and we hope that future professionals take these reviews into serious consideration before entering into any business dealings with Fit3D

I’m dealing with the same issue! I Purchased the machine along with $2000 service - and now they are charging an outrageous monthly fee for the machine to work! Small businesses are already suffering in this economy and now their fee is more expensive than the software to run my entire business!!!!! I understand they may need to collect some revenue, but for older customers - we should have been grandfathered into this! They sold us a $10,000 product with an additional service fee- and now the product can no longer be used.. we do use the machine, but there is no way I can recoup this amount of revenue to make up for the monthly fees!!! How did they come up with this outrageous amount!! Why can’t they set a “per scan” price! Something we can afford!!!

I purchased this machine 4 years ago and was told at the time of purchase that it was a one- time investment and that I’d enjoy unlimited scans with NO subscription plan. Fast forward and they have turned off my machine and trying to charge a $100-$250 subscription fee to continue to use the service that they promised would be included in my initial purchase. True Bait & Switch and I WOULD NOT do business with this company again.

Our fitness club bought the Fit 3D outright in 2019 with no subscription (unlimited scans) per our contract and now 2023 they want to start charging a subscription. I made it clear back in 2019 (through emails) that our decision was solely based on the fact that it was unlimited scans. Not only didn’t the contract state unlimited scans but also the sales person “Mone Sims” mentioned this through email. The move they made is extremely unethical. Our attorney sent a letter regarding the situation and Patrick’s (GM) response was “While this includes software updates for ProScanner and for the Web Platform (IE. your access to data at fit 3D dashboard.), it does not include unlimited updates to the Scan Processing Engine (SPE). The SPE is a mixture of hardware and proprietary software used to process depth images to a 3D object, remove the environment from the 3D body object, and process measurements on the 3D body object. In our agreements, we did not commit to providing SPE updates for free and did not commit to maintaining outdated portions of our SPE forever.” Why didn’t you tell consumers this in the beginning? This is exactly what you call a bait and switch. Just trying to make a sale? We will be pursuing legal action.

When I purchased this very expensive $8000 scanner, I purchased it with the knowledge that it was a one-time cost, with no on-going fees. I purchased a lifetime software and service license. Then, this past March, Fit3D tried to force us to purchase a service plan in order to continue using their scanner, which went against what I was originally promised. They quickly backtracked after the backlash from their customers and said that we would still be able to use the scanner without a service plan, it just would process slower. Fast forward to this fall, when we were told that we had to purchase a monthly service fee subscription, and as of Dec 18th our scanner would no longer work if we didn't purchase one of these subscriptions, ranging from $100-$250 a month. So they have gone against their word of this being a one-time fee with no on-going costs - my lifetime software and service plan means nothing, and now I own a large $8000 paperweight. I urge you not to purchase this scanner, who knows how many more times this company will up their fees on their customers after promising there would be no fees! I weighed my options of should I just pay the fee since I already own the unit - however it doesn't seem worthwhile to me. Their customer support is slow at best, which is evident from the many other bad reviews. You can't get replacement parts - for example, if one of the cameras breaks, you can't just replace that camera - you have to replace the whole camera tower which costs nearly half of the original purchase price of the unit. Do your research and read the reviews before spending your money with Fit3D. They have A LOT of work to do to regain the trust of their customers.

Don’t buy this machine ! We spent 10k on this machine and now they have completely out of the blue added a minimum 100 dollar a month service fee - which was never the deal. What’s to stop them increasing this !!! The uk side of the business is no longer in existence -