Cassidy C.
The fit scan gave me the information I…
The fit scan gave me the information I needed to help me determine what I want to do to help me get to where I want to be with my fitness goals

Fit3D maintains 3,500+ scanners in 74 countries. We provide an easy and accurate way for business owners to validate their programs and scale member revenue. Many of the negative reviews you’ll see are from former free users unhappy about our move to a paid subscription model. Since 2022, Fit3D has required all customers to pay a monthly service fee—similar to a phone plan, there is both hardware and a service layer involved. As service costs have increased, we've phased out legacy free access in favor of a consistent paid model, which is now standard across the SaaS industry.Current Customers: Please let us know if you have any comments about your current service that we can answer. If you have an active ticket you'd like us to address, please email us at [email protected]. Leaving a review here to get our attention will take longer than simply emailing us for an escalation. Thank you,Patrick DonnellyGeneral Manager, Fit3DJuly 2025
Fit 3D (fit3d.com) has 195 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
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Fitness & Weight Lifting · Benicia, California
Excellent

Fitness & Weight Lifting · Los Angeles, California
Excellent
Fitness & Weight Lifting · Los Angeles, California
Excellent
Fitness & Weight Lifting · Chino, California
Excellent
195 approved reviews, newest moderated first
Cassidy C.
The fit scan gave me the information I needed to help me determine what I want to do to help me get to where I want to be with my fitness goals
Daniel P.
Simple, I had no problems logging in while performing the scan. It went sick and my results were in my phone before I left the building.
Stanley K.
Had second thoughts about joining but my wife convinced me it would be helpful to help recover from my recent health problems. I met with Bladimir and immediately felt comfortable the way he presented himself and the knowledge he had when answering the questions I had. He was genuinely concerned and wanted to make sure I understood everything he was telling me. Had a great session with him and looking forward to working with him in the future. I'm confident he will help me accomplish my goals.
Response from Fit 3DFeb 23, 2024
We're happy that Fit3D could help you on your wellness journey. Thanks for sharing. -P
Lisa L.
The Fit 3D experience was quick& easy and gave me very detailed information, from my weight to %of body fat, posture & much more!!
Luis B.
If I could give zero stars I would. I’m upset because the price tag on this is over $10,000 once you consider taxes and financing fees. The machine worked for less than 3 months before it went down. Customer service to get it fixed is horrendous, they don’t respond for days. Now they want me to buy a subscription to use their machine. This is the worst purchase I’ve ever made. Read the other reviews before you buy! I’m going to take them to court!
karlos
Used to be great service under previous ownership. Support and service is terrible now. Stuck with a £8.5k machine that no longer works as apparently replacement parts aren't available
Response from Fit 3DFeb 23, 2024
We have never changed ownership. Or maybe you purchased your Fit3D through an older distributor? If you want to email us at [email protected], I'm happy to look into this. -P
Nick T.
One of the worst companies I have ever worked with. The customer service is horrible. They take there time to answer you, refuse to talk to you on the phone. They make changes to your plan as soon as your first year is up with them. If I was told that my price would change after year 1, I would have never paid $9,000 per machine. I have purchased 3 machines from them and I am regretting every minute of it. I would recommend doing your research before buying this machine and go with the competition. You will see many of these reviews are the same.
Len B.
This is class action lawsuit stuff right here. Someone had their hand in the cookie jar and that's not cool! By their own estimates in just a few years they have sold over 3500 units at $10,000 each... and where did the $35M go? While you have every right to change your pricing and subscription model "moving forward", you don't have the right to alter existing contracts! Yes It is all about contract law. Expressed or implied doesn't matter. You can't sell a product with lifetime reporting and free updates and then change your mind and "BRICK" the equipment using subscription fees as ransom. Looks like the intent was to "recommend" the service update as an "improvement option" but that likely was not widely accepted. The "we will never force you to pay more" BASIC PLAN offered on the website is "no longer available". This company is in for a BIG surprise. The person giving them legal advice is an idiot. Who ever is in charge should know it's just a matter of time before your unscrupulous business practices catch up to you! This is about doing what is right. It's about honor. It's about respect and trust. What am I going to do? Depends... Tic Tock! Make it right Fit 3D! What should you do? RUN.. do not give them your money! EDIT: As I look back on my original purchase contract in Nov. 2018 there was 2 options for software maintenance and support. Either $100 per month "OR" $2000 for lifetime software and all data storage. As I chose the latter, we have a problem!
Response from Fit 3DJan 4, 2024
Hi Len, Thank you for being a customer for 5 years - we really appreciate it. I’m sorry you feel this way. We intend to provide the very best service to all of our customers. Based on the legal agreements we have with our customers, we’ve always had the right to modify the fees we charge for our service. We have simply chosen not to do so in the past to try to keep our service as “free” as possible. To answer your question directly, we cover this in the "terms of service" agreement that you agreed to. With the macro-economic changes, and unforeseen changes to our business and supply chain, we have chosen to charge each customer a small monthly fee to improve our service and offering. We understand that you may feel slighted, but this was not our intent. We intend to provide you with better service and this was our best option to do so. Thank you for being a valuable customer and we hope to continue to provide your members, clients, and patients with the very best in non-invasive 3D body assessment and tracking. -Patrick