Fit2Run-The Runner's SuperstoreReviews of fit2run.com

Was not told of 30.00 membership fee returned shoes next day and was refunded only for shoes stuck with membership I did not sign for. Not sure that’s legal

Placed order on Tuesday and received the order on Friday. Received an order confirmation and tracking number. Product was new in box and seemed like shoes were never even tried on. Excellent transaction! Would purchase from again.

My sales rep Gloria spent a great deal of time with me making sure my selection was the correct one for my needs. She was very knowledgeable about the products. The store in the Ellenton Premium Outlets in Florida was awesome, the staff was friendly, and Gloria was a great salesperson.

In-store at Disney Springs is fine - wouldn't call it great (specialists aren't helpful with fittings, same as going to Dick's Sporting Goods or any shoe store), but it's fine. Online experience is why this is a 1 star review, and honestly, would be zero stars if possible. Ordered 3 pairs of shoes, only 2 arrived. In the Fedex delivery photos you can see there's only two Fit2Run shoe boxes. Emailed and filled out their text form for customer support- zero response. Called the support line and customer service was insistent they delivered all three pairs and said I needed to wait for a Manager to assist. Waited on hold for over an hour, a "Manager" never joined. Called back, couldn't get through to anyone. Will be reporting them to the Better Business Bureau as a scam and trying to get refunded via my credit card company, but under zero circumstances should you order from this company online. 1000% fraud- wish I'd checked for and read the other reviews detailing experiences very similar to my own before ordering from them online :(

I would give them a zero if I could. I placed an order on August 2nd and never heard from them until I got a marketing email and then a notification of refund 3 weeks later. They did not return any of my calls, emails or texts to explain where my purchase was. I can't speak to their storefront business, but believe they're online business is a scam.

Placed order, they charged my card (which is illegal until you ship the order), they waited 4 days then cancelled my order. They never refunded my money, but sent an email saying they did.

Do not buy from this company. Ordered shoes online. Took my money right away. Received an email letting me know the shoes were no longer available. Asked if I wanted to choose something else or receive a refund. Asked for a refund and never heard from them again. I have sent several emails with no response.

Ordered shoes, charged immediately, 2 day Fed Express shipping. 7/31/23 shoes not received as of 8/16/23, called, texted, emailed several times, no response.