First Premier Home WarrantyReviews of firstpremierhomewarranty.com

First Premier Home Warranty will flat out NOT refund your money under the terms of the contract. I cancelled two policies on May 4, 2026. I still have not received my refund, 100 days later in spite of 7 phones phone calls. DO NOT, I repeat, DO NOT under any circumstances do business with this company. They have lousy policy and will not pay claims on a timely basis or refund your money. STAY AWAY!!!!!!!!!!!

Have never sent anyone to follow up on 3 different claims. I have to call and the companies won’t do even a see call bec First Premier won’t pay them for their work 10 different companies said I had to pay and then ask FP to pay me. Never a straight answer I haves tried to get my $599 back. No answer. They are liars and criminal. Total SCAM ARTIST. Burgin Beale Pinehurst, NC

customer service never answer. you will be on hold for ever. They do not have network to work fro them. they deny all claims, they will send a technician that will writ a report to uncover the item

Wish I could put a BIG O Star worse company ever said the sent you a money that they say you agree and never sent never sent a letter and they always denial your claims don’t use them at all this company is a Big Scam

Company: Premier Home Warranty Nature of Complaint: Poor customer service, failure to honor claims, inability to provide contracted repair services Details: I am filing this complaint due to a consistent pattern of poor service and failure to deliver on the terms of my home warranty contract. 1. Unresponsive Customer Service: I have repeatedly called Premier Home Warranty and been unable to reach a representative. When I requested a supervisor call me back, no call back was ever made. This has happened on multiple occasions. 2. No Contractor Network: When I filed a claim for a plumbing issue, the company was unable to locate a single contractor willing to perform the work. I was told this was because contractors in my area refuse to work with Premier Home Warranty due to non-payment. I was left to resolve the issue myself and received no reimbursement. 3. Inadequate Reimbursement: My dryer, approximately four years old, stopped working. Premier Home Warranty offered only $145 toward replacement/repair, which was nowhere close to the actual cost of resolving the issue. 4. Misleading Sales Practices: The sales process painted a very different picture than what I experienced after purchasing the warranty. I was promised comprehensive coverage and support, but in practice the company does not honor claims in a reasonable or fair way. Desired Resolution: I am requesting a full review of my claims history, fair reimbursement for the plumbing and dryer issues, and a formal response addressing the lack of customer service follow-through.

This company is a complete money grab, SCAM. On 3/23 I put a claim in for a faulty garbage disposal. FPHW said that they would refund me $150 for the item after 45 business days. The initial contractor that came to t/s the disposal said that First Premier Home Warranty was the worse company he ever dealt with, that they never answer the phones and never pay up. After the 45 business days, I’ve contacted FPHW over 10x - I’ve been given canned statements that the check will be mailed out in 2 more days to now the check has been mailed out (it’s a different excuse every time I call). This has been going on for 2 months. I highly doubt I’ll ever get a refund. This company is can be summed up in 2 words …. Thieves and Liars. If you’re lol g to sign up for a Home Warranty Company DO NOT give First Premier Home Warranty your business.

This company is a joke sit on hold for 20 minutes twice just to be disconnected. Denied a claim on a leaking faucet. What will they cover?????

F.P. was unable to provide repairs on a +$1500 dishwasher, so they offered (and I accepted) $250 for an appliance pay-out. It has been over 3 months and despite numerous calls, they have not yet paid, nor have they attempted to contact me to make things right. I feel they misled me during the "sales pitch", saying F.P. would repair, or even replace unit with a one of equal quality. Neither one happened. Had I known of their propensity to mislead, I never would have signed on with them. It is a 6-year contract that I paid over $2,100 for. After less than 2 years, if I were to cancel the policy, they would only refund approx. $450. What an absolute rip-off! I will NEVER do business with them again, or recommend them to anyone.