First Premier Home WarrantyReviews of firstpremierhomewarranty.com

I paid $399 for the whole year but after 6 months they refused to refund me ! It’s a classic tactic from a shady home warranty company trying to stonewall me .First Premier Home Warranty is notorious in consumer complaints for making cancellations and refunds as difficult as possible. Multiplying $75 by 6 months is completely made up. Their own contract clause (which I did and emailed it to them screenshotted) says they subtract a single $75 administrative fee one time, not every month. They are trying to invent a penalty that wipes out your $399 payment so they can keep all of it. They are the worst ever and they are a fraud company . Don’t know how they are still in business

I had a visit for my refrigerator they denied itall.The man I talked to was nasty on the phone. I mean, really nasty. Deny the claim completely and basically told me to take a hike. I do not recommend this company. They actually canceled me and didn't even tell me, they double billed me in June and I asked for a refund. And they just canceled me. So please, please, please stay away from this company.

Very unprofessional company for last 4 month either telephone issue or staff issue. Always something in their contract eliminate their needs to repair the item I’ve called for very disappointed. Calls are being dropped by their CSR, when try to escalate, CSR would just simply hung up the line. If I could give them 0 I would.

DO NOT USE THIS COMPANY

Cheaters and Scoundrels. I took a 6-year contract and spent 1950$. Served me twice. Afterwards, stopped taking service calls. Highly recommended if you want to get RIPPED OFF!!!

Always something in their contract eliminate their needs to repair the item I’ve called for very disappointed, but they’re the third company I’ve tried and they all do the same thing

This is the worst company to do business with. I had filed a claim on my dishwasher the first company never called me so I had to call back and request a new company, after a week and a half trying to get ahold of the second company I finally got someone to come out. He never told what the diagnosis was, after 2 weeks of waiting I finally called premier and they told me I would be getting and email with response. Finally I got the email and instead of them fixing it they are offering me $157!dollars for and $800 dishwasher that is only 3 years old. I tried for 3 days to get ahold of them I was successful today, I cancelled my policy and they charged me $75 to cancel the policy. This company is a joke.

I wish I could give them zero stars! I was trying to contact them about a repair needed for my clothes dryer. I called the toll free number 4 times in about an hour and was on hold, then cut off. So I go to the website, which I forgot I could use. Had to go through resetting my password. It turns out a request from April of 2025 is still open! This was for my dishwasher, which wasn't draining properly and had an odor. When I had made a request back then for a service provider, I received an email with a name. When I called the technician, he said he didn't know why they kept giving his name out, because he didn't do warranty work through them. He said he had a hard time getting paid. I ended up taking the filter out of the dishwasher and cleaning it real well. That took care of that problem. In the meantime, I can't file a new claim on the website because the claim from 16 months ago is still open!!! So I found a way to email them on the website, and I sent an email, calling them liars, scammers, telling them I would let everyone on social media know what a bad company they were to do business with. Well, lo and behold, they call me! Problem is, I have unknown numbers blocked on my phone, but they leave me a voicemail asking me to call them back or send an email and they will call me. I've emailed them twice in two days; no phone call! About a year after we moved into our new home, we purchased a 5-year warranty from them and paid for it upfront. What a waste of money!!! I wish we had researched them a little more before giving them our money!!!