First Premier Home WarrantyReviews of firstpremierhomewarranty.com

First Premier Home Warranty is nothing but a con game , they make themselves sound so wonderful but they will never pay off on a claim

Knowledge & demonstrated awareness of the problem and quick remediation by the serviceman. The problem was in trying to send the payment to your company. Fix that!

I purchased a Platinum Plan after being promised electronics coverage and told I could cancel for a refund if I was not satisfied. The electronics coverage was missing, and the representative admitted in writing that he forgot to add it. I canceled within 30 days, filed no claims, and used no services. Although their contract provides a full refund within that period, they canceled my policy but refused to refund my money and mentioned an “unbinding fee.” I had to file a BBB complaint just to ask them to honor their own agreement. Misleading promises, incomplete coverage, and terrible customer service. Avoid this company.

This company is horrible!!!! They called me everyday, several times a day to pressure me to buy a plan. After getting the plan, they denied evey AC claim!! Even the things the plan should have covered. They put me on hold for 30min to an hr every time I called!!! They covered my microwave but it took them 45 days to send a check, then they sent less than half of what the microwave costs!!!

Where do I start with these clowns, they kept charging after I canceled and then told me I have to cancel again and made the process impossible. Plus, they're rude, they routinely cut me off and hang up on me. I had to waste a lot of time changing my bank account and disputing their charges. Also, real unoriginal redundant tacky ahh name.

Refuse to pay on a claim that was approved by their own staff. The company is poorly run, no ownership or accountability by anyone and zero concern for their clients. They even completely disregarded BBB and still NEVER paid me what I'm owed. So obviously, they can now keep the $140 they owe me. Apparently, NONE of them are intelligent enough to understand that negative reviews will loose more customers than positive reviews will ever gain. So my mission continues.....to let them have the "win" of keeping what they owe me while I continue to slander their name by simply reporting the truth.

My experience with First Premier Home Warranty has involved repeated delays, missing paperwork, poor communication, 1 hour plus hold times, repeatedly hung up on after long hold, and reimbursement checks that I was told were mailed but never received. To receive reimbursement for covered out-of-pocket expenses, First Premier instructed me to sign and email a Cash in Lieu of Repair Form to its claims department. I submitted the form on August 19, 2022, and confirmed by phone that it had been received. When I later followed up, I was told the form could not be located. At First Premier’s request, I submitted it again in September 2022. The reimbursement relates in part to service performed by First Premier’s designated contractor, Desert Sky AC. On July 27, 2022, Desert Sky AC inspected my air-conditioning unit and charged me the $50 deductible. Because the technician did not have the correct key for the locked refrigerant caps, Desert Sky AC returned on July 29 and charged me an additional $115 to unlock the caps, provide the necessary key, and add refrigerant. The technician told me he disliked working with home-warranty companies and did not want to pursue First Premier for payment. To avoid further delays in getting my air conditioner repaired, I paid the covered charges upfront. I also had to pay other First Premier contractors upfront because they were unwilling to seek payment directly from the warranty company. Additonally, every contractor I spoke with told me that First Premier had misrepresented itself as the property owner or property manager in order to persuade them to accept the service call and come to the property. Since August 2022, I have contacted First Premier’s claims department numerous times. I have experienced excessively long hold times, disconnected calls, conflicting information, and promised return calls that never occurred. On separate occasions, representatives told me that three reimbursement checks had been mailed to me. I did not receive them. I asked for the billing department’s contact information so I could request tracking information, determine what happened to the missing checks, or obtain the credit-card refund referenced on the Cash in Lieu of Repair Form. Every representative I spoke with told me that customers cannot contact the billing department directly by phone, email, or fax. I most recently spoke with claims representatives Melissa, Pete, and Todd. On February 1, 2023, Todd stated that he would contact the billing department again for an update. After submitting the required paperwork twice, repeatedly following up, and being told multiple checks were mailed, I still had not received the reimbursement owed to me. Based on my experience, First Premier’s failed to reimbursement me the $115 paid to designated contractor, Desert Sky AC.

WORST WARRANTY COMPANY DO NOT PURCHASE ANY TYPE OF POLICY FROM THIS SCAM OF A COMPANY WHO HAS DENIED EVERY SINGLE CLAIM I'VE FILED WITH THEM BEFORE PURCHASING POLICY INCLUDED IN A REAL ESTATE TRANSACTION AN SPECIFICALLY ASKED THE SALES REP ABOUT SERVICE RECORDS AND WETHER I WOULD NEED THEM SINCE I WAS JUST ABOUT TO PURCHASE AND WAS ASSURED THAT SINCE THEY WERE AWARE THAT I WOULD NOT BE ABLE TO HAVE ANY SINCE JUST ACQUIRING IT WOULD NOT BE AN ISSUE HOWEVER THE FIRST TIME I NEEDED THEM TO FIX THE AC ABOUT 2-3 MONTHS AFTER PURCHASED MY CLAIM WAS DENIED BECAUSE THEY WANTED 3 YEARS OF MAINTENANCE RECORDS THAT THEY KNEW I WOULD NOT HAVE JUST SO THEY CAN HIDE BEHIND THAT AND NOT HAVE TO FULFILL THEIR PART OF THE CONTRACT AND HAVE DENIED ALL CLAIMS ATTEMPTS EVERY SINCE THEN AND DON'T GET ME STARTED ABOUT THE REPS, WHO ARE JUST THE WORST MOST OF THE TIME THEY WILL HANG UP AFTER YOU WAIT 15-30 MINUTE TO GET ANSWERED THEN YOUR FORCED TO CALL BACK JUST SO THEY CAN HUNG UP ONCE MORE AND MULTIPLE TIMES AND IF NOT THEY JUST WILL NOT LET YOU GET A WORD IN BY OVER TALKING AND RAISING THEIR VOICE TO BE LAUDER THAN YOU THEREFORE NOT ALLOWING YOU TO GET A WORD IN. THIS COMPANY IS A PERFECT EXAMPLE OF THE TYPE OF COMPANY THAT GIVES THE WHOLE INDUSTRY A BAD REPUTATION AND WHY MOST PEOPLE DON'T WASTE THEIR MONEY IN THIS TYPE OF COVERAGE IN THE LONG RUN THEY PREFER NOT TO HAVE TO DEAL WITH ALL THE HEADACHES THAT HAVING THEM WILL BRING WITH JUST HAVING TO DEAL WITH THEM DOES. STAY AWAY FROM FIRST PREMIER HOME WARRANTY AND ALL THEIR SCAMS BECAUSE IT IS CERTAIN THAT IF YOU DO GIVE THEM A TRY YOU TOO WILL BE JUST GETTING HEADACHES ANY TIME YOU INTERACT WITH THIS SORR EXCUSE OF A COMPANY MORE LIKE A BUNCH OF THIEVES ROBBING PEOPLE BLIND BECAUSE THEY ALSO WILL REFUSE TO GIVE YOU A REFUND EVEN WHEN WITHIN THE TIME THEY CLAIN YOUR ALLOWED TO DO SO.