First Premier Home WarrantyReviews of firstpremierhomewarranty.com

Response from First Premier Home WarrantySep 18, 2026

We’re sorry for the frustration caused by the delay in receiving your policy documents and the difficulty reaching us. We did experience phone system issues, but those issues have since been resolved. We’d appreciate the opportunity to make sure your policy information is received and address any outstanding concerns. Please contact our customer care team with your policy information so we can assist you directly.

Response from First Premier Home WarrantySep 18, 2026

We’re sorry to hear about your experience and understand the frustration that can come with a claim that is not covered. Coverage decisions are based on the specific terms, limitations, and exclusions of each customer’s service agreement. The service fee is disclosed as part of the claims process and is used to dispatch a service professional to diagnose the reported issue. We’d appreciate the opportunity to review the claims mentioned in this review and clarify the coverage decisions. Please contact our customer care team with your policy information so we can look into the matter directly and address any outstanding concerns.

Response from First Premier Home WarrantySep 18, 2026

We’re sorry to hear about the frustration with your AC service request and the difficulty getting the assigned contractors to respond. We understand how frustrating that experience can be. Our service requests are handled through independent service providers, and when a provider is unable to take the assignment, we work to reassign the request. Cancellation and refund amounts are determined according to the terms of the service agreement, including the applicable prorated calculation. We’d appreciate the opportunity to review your account and confirm the status and amount of any applicable refund. Please contact our customer care team with your policy information so we can assist you directly and work toward resolving the matter.

Response from First Premier Home WarrantySep 18, 2026

We’re sorry to hear about your experience and understand how frustrating it is to have difficulty reaching us and getting a first claim resolved. We’ve made improvements to our phone system to address call and connection issues. Service requests are handled through independent providers, and when a provider is unavailable or unresponsive, we work to reassign the request. We’d appreciate the opportunity to review your claim and help get the matter addressed. Please contact our customer care team with your policy information so we can assist you directly.

Response from First Premier Home WarrantySep 18, 2026

We’re sorry to hear about the frustration you experienced with your dryer claim. We understand how frustrating it is when a service provider does not respond or arrive as expected. Service requests are handled through independent providers, and when a provider is unavailable, we work to reassign the request. We have also made improvements to our phone system to address previous call and connection issues. We’d appreciate the opportunity to review your claim and help resolve the outstanding service request. Please contact our customer care team with your policy information so we can assist you directly.

Response from First Premier Home WarrantySep 18, 2026

We’re sorry to hear about the frustration with your A/C claim and the difficulty reaching our team. We understand that waiting for a resolution can be frustrating, especially when it involves an essential home system. Service requests are coordinated through independent contractors, and we work to address scheduling or communication issues when they arise. We have also made improvements to our phone system to address previous connection issues. We’d appreciate the opportunity to review your claim and help move it toward resolution. Please contact our customer care team with your policy information so we can assist you directly.

Response from First Premier Home WarrantySep 18, 2026

We’re sorry to hear about your experience and understand the frustration caused by delays and difficulty reaching our team. Our service requests are handled through independent contractors, and when scheduling or communication issues arise, we work to address them and reassign a provider when necessary. We take customer service concerns seriously and are continually working to improve the claims experience. We’d appreciate the opportunity to review your claim and help resolve the outstanding issue. Please contact our customer care team with your policy information so we can assist you directly.

Response from First Premier Home WarrantySep 18, 2026

We’re sorry to hear about your experience and understand the frustration of waiting for an update after a service visit. Once a contractor completes an inspection, the claim is reviewed according to the terms of the customer’s service agreement. We’d appreciate the opportunity to look into this specific claim and determine what is causing the delay. Please contact our customer care team with your policy information so we can review the claim and assist you directly.