First Premier Home WarrantyFirst Premier is a Nationwide Home Warranty company that offers affordable plans to protect your appliances & Major systems in your home.First Premier is also proud to offer a special discount for Healthcare Professionals, First Responders, and Active-Duty/Veteran Military members.Call us today to hear more about our Discounts and Promotions!
First Premier Home Warranty (firstpremierhomewarranty.com) has 474 customer reviews on Five Star Index, with an average rating of 2.5 out of 5.
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Bob B.
Actually, I have not had any dealings as of yet - in the process of the waiting period for now.
Response from First Premier Home WarrantyOct 5, 2026
Hi Bob, thank you for taking the time to share this. We appreciate your patience during the waiting period, and we look forward to being there when you need us. If you have any questions about your coverage in the meantime, email [email protected] and we'll be glad to help. — The First Premier Home Warranty Team
Don
I tried phoning your company two weeks before I finally got someone to answer phone ( although I had one pickup and someone said a nasty remark and hung up).I cannot do business with a company like that . Therefore I am cancelling my contract . I needed help setting up the portal.
Response from First Premier Home WarrantyOct 5, 2026
Hi Don, we're sorry for the difficulty reaching us and for the way one of those calls was handled — that is not acceptable. If you'd like help setting up your portal or wish to proceed with cancellation, please email [email protected] marked "Trustpilot – Don," and a team member will contact you directly. — The First Premier Home Warranty Team
george W.
just days after signing up, i had questions no one returned my emails nor my many phone calls, i then left messages to cancel and refund my credit card no response! and never have spoken to a live person, i filed a complaint with my credit card company, i feel violated scammed! run from this company they are not real!
Response from First Premier Home WarrantyOct 5, 2026
Hi George, we apologize for the lack of response to your emails and calls after signing up. That's not the start you should have had with us. Please email [email protected] with your policy number, marked "Trustpilot – Waller," and we will confirm your cancellation and refund in writing. — The First Premier Home Warranty Team
Marlene
I have been assigned to three different technicians, #1 could not come to service my refrigerator until 9/30, #2 said he would call me later to get info and schedule, NOT, never heard from him again, I called #3 yesterday and he said he would have to get back to me after he had time to check his service requests and schedule. I have been waiting since 9/12 for service and am extremely displeased the lack of service!! I sent you 2 e-mails to you @ the address you indicated and they were both returned as not a valid address. I WANT THE $399.01, I PAID YOU FOR SERVICE I DID NOT RECEIVE. I HAD TO PURCHASE A NEW REFRIGERATOR AND YOU SHOULD REIMBURSE ME FOR THE COST. POLICY # FP-018413. STOP STALLING AND CORRECT YOUR CHEATING WAYS.
Response from First Premier Home WarrantyOct 5, 2026
Hi Marlene, we're sorry for the delays on your refrigerator repair and for being passed between technicians since 9/12. Please email [email protected] with your policy number, marked "Trustpilot – Marlene," and we will secure a confirmed appointment and follow up with you until the repair is complete. — The First Premier Home Warranty Team
Mark B.
tried to call for help with a cancellation and could never get thru. continually hung up on wasted 1.5 hours of my time. Then i sent and email to cancel and never got a response.
Response from First Premier Home WarrantyOct 5, 2026
Hi Mark, we apologize for the hold times and the unanswered email regarding your cancellation. Please email [email protected] with your policy number, marked "Trustpilot – Buchine," and we will process your request and send written confirmation. — The First Premier Home Warranty Team
Ellen W.
Are you kidding?? I've already instructed my bank to not honor this initial payment from two days ago. I have not even received a contract - nor is it online. So, the only way I can cancel is through my bank. And, what I've read about other people trying to get refunds or payments for services is also unlike what I was told by the agent! I have, since opting to change my service to First Premier, - discovered that they lied to me. They have not been in business 30 years and their customer reviews are abysmal! I guess you pay for what you get Let me just add: I called last week and spoke with a customer service rep again, following a email to the young man who signed me up, indicating my wish to cancel. I was told I' d get a call back in 24 to 48 hours from your cancellation people. I did NOT! Its no wonder you have a bad reputation!
Response from First Premier Home WarrantyOct 5, 2026
Hi Ellen, we're sorry you haven't received your contract and that your early experience didn't match what you were told. Please email [email protected] marked "Trustpilot – Ellen W," and we will send your contract immediately and address any questions about your policy or payment. — The First Premier Home Warranty Team
James N.
HORRIBLE FRAUDULENT COMPANY!!!! I WOULD GIVE LESS THAN 1 STAR. DON'T USE THIS COMPANY! 1. POOR COMMUNICATION SKILLS. 2. POOR CUSTOMER SERVICE 3. RUDE 4. CONTRACTORS THAT DON'T CALL OR SHOW UP 5. BILLING ERRORS 6. BREACH OF CONTRACT ISSUES
Response from First Premier Home WarrantyOct 5, 2026
Hi James, thank you for your feedback, and we're sorry your experience has fallen short on multiple fronts. We'd like the chance to address the specific billing and service issues you've raised. Please email [email protected] with your policy number, marked "Trustpilot – James N," and a team member will review your account and respond directly. — The First Premier Home Warranty Team
Winston P.
I've tried to cancel my service via email and by calling them on the phone. I no longer need the service and I'm still getting 💵 billed.
Response from First Premier Home WarrantyOct 5, 2026
Hi Winston, we apologize that your cancellation request hasn't been processed and that billing has continued. Please email [email protected] with your policy number, marked "Trustpilot – Pigott," and we will stop billing, confirm the cancellation in writing, and review any charges after your request date. — The First Premier Home Warranty Team
