First Premier Home WarrantyReviews of firstpremierhomewarranty.com

Absolute terrible service lie mislead waiting over 4 months for a check for $175.

I put in a claim 9/22, but have not received any response still 10/2 so I called. The lady told me they sent me an email. I have not received any emails regarding my claim. She gave me a techs phone number. I called they said they do not work with your company that I need to call and see if they will reimburse me. I called and have sat on hold for 25 and 45 minuets and then been hung up on. I would like a call back and some information on how I am suppose to go about getting services. I paid full price for the warranty up front. I should not have to work this hard to get a service I paid for.

First Premier Home Warranty is, without question, the most useless, dishonest, and infuriating company I’ve ever dealt with. Every interaction with them feels like a trap designed to waste your time, drain your patience, and leave you with absolutely nothing. I’ve spent hours on hold, multiple times, listening to their terrible automated system while they pretend to have “high call volume.” The truth is simple: they don’t care. They don’t care about customers, they don’t care about service, and they definitely don’t care about honoring their own contracts. When they finally bother to respond, they send incompetent, unreliable technicians who either never show up or provide laughably bad service. It’s almost impressive how consistently terrible their referrals are. Trying to cancel the service? Good luck. They ignore every email, every request, every attempt to communicate. It’s like shouting into a void. They make cancellation intentionally difficult, hoping you’ll give up so they can keep charging you for a service they never provide. This company operates with zero professionalism, zero accountability, and zero respect for customers. They waste your time, deny your claims, dodge responsibility, and disappear when you need them most. First Premier Home Warranty is a complete scam disguised as a “service.” Save yourself the frustration, the wasted hours, and the financial loss. Stay far away.

Worst home warranty company. They do not have a good record with local companies and have to get companies outside local area. They lie about what repairman wrote in report in order to deny claim. They did not follow their own policy that request for cancellation has to be in writing and just cancelled policy and refused refund. They are not clear on the terms and conditions of their cancellation policy. If they happen to actually honor a claim and fix an issue and you try to cancel you will have to pay for that claim. DO NOT DO BUSINESS WITH THEM. I am advising every realtor I know not to refer homeowners to them.

I can never get in touch with them. I have been on hold for at least TWENTY MINUTES every time I call, only to have someone come onto the call and disconnect me. I have been trying to request reimbursement for repair expenses and have been unable to receive some form I need to sign to begin the reimbursement process even though I have been told four times that I would have it by the end of the day. I am so frustrated with them. The reason we had to do it this way is because my repairman could never get through to get an authorization number. I wish I had never heard of this company. Just try calling them!

I called on 9-15-26 to report a pipe that leads to my furnance was leaking. On 9-16-26 I was sent the name of a company called Sure Plumbing. I called them and was told they did not work for you!! I called back on 9-17-26 and spoke with JESSIE again, explained I needed another technician and she gave me the name of Pipe Pro. Called and spoke with Joshua, he asks me to send him a picture of what was leaking. He then told me I needed an HVAC technician. Called back on 9-18-26, spoke with NOAR, was told she would be sending out a person within 24 hours. Called back on by 9-21-26, spoke with CARMEN, she stated they were having trouble finding a technician in my area. She went on to say she would let me know something by the end of the day. Never heard back from her. I have called back twice, after speaking to CARMEN. I spoke to one very RUDE person who would not give me his name. He stated that it was being processed within 24-48 hours. I asked for a supervisor and was told there were no supervisor and hung up!!! I called again on received the same treatment,no name given, said I would receive an email within 24 hours. RUDE Called again this morning and was told I would have someone by the end of day, refused to give name. I have never encountered such rude customer service in my life. I have even sent a email to ISAAC EDWARDS, who convinced me you all were such a great company. Of course he hasn’t answered!!Before my purchasing the warranty, he couldn’t stop emailing me. I have also tried calling him??? My previous company cost more, but I never had these problems. As they say,”you get what you pay for”, I am sure half of these called were not recorded or if so I am the rude person. I hope someone understands my frustration and get me some help because since my original call I have noticed other water!!!!

Don’t do business with this company. They promised a paper contract which hasn’t been produced in 6 weeks, even with repeated requests. Very hard to contact. I want to cancel the contract, but they are refusing. If they won’t provide a paper contract that was promised what else will they not do that was promised

I don't know anything about this company because I have not received anything in the mail. I would like a copy of my warranty as soon as possible please.