First Premier Home WarrantyReviews of firstpremierhomewarranty.com

If I could give them a zero, I would. Do not do business with this company. They make a lot of promises but when you try yo get service it is impossible. Then they tell you to get your own and they will pay you back in 30 days. Good luck. I read that even to cancel it takes 5 months to get a refund. I am filing a complaint with the NY Attorney General about this company.

The communication is horrible. It took me 5 months to cancel all policies. I never recieved any information about the completion of my request. I would call weekly and be on hold for hours and no one would answer. when I was able to talk to someone. I felt as if I was just getting the run around because noone would give me answers or allow me to talk to a supervisor. when I would ask for a supervisor, all I would get was an answering machine and noone ever returned any of my calls.

Trust Pilot warns of fake reviews. Believe them! Hard to believe right when you click on their name Trust Pilot warns that first premier home warranty of Brooklyn has been busted for planting fake reviews. Doesn’t that tip you off? The contractors don’t get paid. Every one of them needs to write a review to warn other contractors these professional criminals don’t pay their bills. How in the world is this company still open?

If I could give this company 0 stars I would. Please do your due diligence when looking for a home warranty. I went with this company because all the reviews said it was the best. First time i needed them was when the coils in my AC unit failed, so i called them and guess what...coils are not covered by them so i was out about 2 grand. When asking around, coils are one of the parts of an A/C unit that fail the most. I gave them the benefit of the doubt and a couple of months later my washer dies, it was not an old washer (2016), it was a fairly high end and when new it is about $900. Repair man came and saw that it was not repairable, so he lets the warranty company know about this and they start processing the refund. We knew it was not going to be a full refund, but we where expecting around half, but guess what.....they only offered us $100 dollar check because they said it was an old washer. Finally i decided to cancel my contract with them and after weeks of waiting to hear back from them they say they will cancel it, but they will not do any refunds on the fee i already paid (my contract ends in 6months) because of a cancellation fee and because of the number of times i already use them. So please avoid them.

They don’t honor their service. Put in claim for ac repair at 400 bill. They only willing to pay 200. I agreed, now waiting forever to get that money. Slow slow slow on claims, will sell plan in 2 seconds though. Will never use them again. Con artists!

JUST STAY AWAY - Read some of the reviews on First Premier Home Warranty, the real reviews not the flowery fake ones. I've had a policy for a little over 3 years now, purchased because I bought a home built in 1906 and that had older HVAC systems and appliances. The first year of policy everything worked "as it should", the company was slow to respond and difficult to engage with (mostly due to poor customer service) but at least my appliances got mostly fixed. However, every time I've gone to try and get something covered the company is rude, highly unprofessional, slow to respond (even to contractors), and doesn't communicate with the consumer at all. I've got a lot of friends in the contracting business, and every single people I've engaged with (from contractors to consumers), every one has had roughly the same experience of terrible customer service and being lied to. Currently, I'm in a dispute with them over coverage of an A/C unit. When I contacted them, the individuals I spoke with had no actual knowledge of home repairs. The underwriters lied about what their contracted vendor told them in order to find a reason to not cover the A/C unit. The customer service reps offered absolutely no information or way to appeal, they just said "this is what you purchased". I had to call the vendor they sent out and speak to him directly in order to even find out what was actually wrong with the A/C unit. First Premier did not even bother to call the vendor to tell him that the claim is being denied - he found out from me. He's got an invoice in to them and has never received additional communication. But the trouble doesn't stop there, because the only reason I knew the claim was being denied in the first place is I had to call in. First Premier claims to have a web portal, but when you call and talk to them, I was told that it isn't functional so they can't set up an account for me. So had I not called to check in on the claim (9 days after the service was provided), I'd not know the claim was being denied. When I called, the individual claiming to be the operations manager actually yelled at me on the phone for not understanding my policy, berated me, and told me that there was no escalation process or appeals process. I told him he was being very rude, to which he said "if you don't like it, then you can talk to someone else". I asked to talk to his manager, which he repeatedly stated he didn't have one (which is concerning), then said he was the operations manager who reported directly to the owner, but the owner "never gets on calls". So I don't even have a place to complain about the customer service received, let alone have an actual discussion with someone about the claim. The entire purpose of the conversation was to get me off the phone and not pay out (at least that's what I perceived). All of this is highly, highly unprofessional. When I asked about cancelling my policy because why pay for something I can't actually use, I was told that can't be done over the phone, that I need to email in the request to cancel and it will be considered at that time. At this point, I'm escalating to the only resource I have - the internet - and the BBB to file formal complaints against this company. (An important note: I've repeatedly tried emailing both info and claims at firstpremierhomewarranty.com and and have never received a reply.) First Premier is honestly one of the worst companies I've ever had to deal with. They are shady (which is why their premiums are so low), do not provide the consumer remedies for concerns, do not reply to their emails, can often not be reached by phone, and even the contractors hate them. My review is not about my personal beef with First Premier, the review is about people being lied to in order to avoid paying claims and knowing that, if you choose First Premier, you will experience customer service issues, you will experience delays in getting your claims completed, and they company will look for any reason not to pay your claim.

The best home warranty company hands down

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