Gordon
First Premier Home Warranty
First Premier Home Warranty. I put a claim in #8431 on July 1st 2024. They assigned the claim to DNG Appliances on July 3rd. They came out and diagnosed the problem and I needed a new temperature control. Dng had to get the ok from First Premier which they say they never got it. After trying to contact everyone and keep things going this has taken several weeks. DNG charged me a service fee of 65.00 and my insurance only would cover 60.00 but the manager said he would cover the 65.00 in addition The insurance company is only going to give me a check for 100.00 to cover the cost of the part. they sent me another email saying they going to send me a check for 160.00 not 165.00. I finally found out the labor was going to be 80.00 so I am going to be 20.00 dollars out of pocket. So not wanting to argue anymore I called DNG and told them what they had said so I said just order the part and I will pay you the 180.00. They we don't work with the customers. I called the insurance company and told them and they just we are sending you the check you can go anywhere you like. That just does not make any sense, they assigned the claim to DNG and said to call them and I did. How am I supposed to know I can go anywhere else and why would I want because he got the cost of the part and the insurance is going to pay for the part, if I call somebody they might pay more for the part and want more money. It all ended with me getting mad and upset. I read him line for line that his company told me to go there and he didn't care. He said I should ignore that letter and now the case is closed because I signed the letter. He asked me if I had anymore questions and I said yes and he said in a rude voice you mean you have another claim. I said I didn't say that. I said I had a question and would you handle cancelation of my account and he said and I said I needed a confirmation that it was closed I needed a date on it so they could prorate the money and he just said we don't do that. I've been around for a long time and I have had good companies and Bad ones. If I try to think about other bad companies, I have had a few over the years but this Company First Premier Home Warranty is at least 10 times worse than anything I have ever had in my Life!