First Premier Home WarrantyFirst Premier is a Nationwide Home Warranty company that offers affordable plans to protect your appliances & Major systems in your home.First Premier is also proud to offer a special discount for Healthcare Professionals, First Responders, and Active-Duty/Veteran Military members.Call us today to hear more about our Discounts and Promotions!
First Premier Home Warranty (firstpremierhomewarranty.com) has 474 customer reviews on Five Star Index, with an average rating of 2.5 out of 5.
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Amber
The worst home warranty company. Just look at their BBB ratings and complaints. I filed a complaint last year and they advised the BBB that they will escalate the problem and get in touch with us, they never once reached out. The lack of communication and service is beyond unacceptable. Review all this companies reviews from all sources and you will see how horrible this company is.
Richard B.
They are scammers a fake account was open with my credit card when contacting first Premier they told me that they would do a charge back and they didn't when I called back they would just make noises and say we can't help and hang up people stay away from them and the shady service.
Judy F.
this is such a scam . the customer service sucks and they never even try to get you help. i purchsed a home service with fahw i paid extra for hot tub and pool service, my hot tub jets stop and it was not getting hot . i called for service , may 24 a service guy came out said he would be back in two days with the part to repair tub then he came bac k2 weeks later put the hot tub bords back on and said fahw does not fix hot tubs anymore he said they did last week but they say they dont repair them anmore and yet i have paid for the service almost a year
Denise P.
This is not a good warranty company, nothing is never approved. They over talked you. Customer service is rude.
Jan S.
Be very careful. They told me they did not have a technician in my area and to use my own. When I did they are saying since they didn't send someone they are not paying. Very shady. If they say there is no technical available. Make sure to document via email. They will not respond to you via email so you must document it in your communication to them. Then immediately contact The better business bureau where they reside in New York bbb and put in a complaint. It will take a long time for a response so do this ASAP. Question to Trust Pilot, most of the higher reviews are not from customers of first Premier, but other businesses they have contacted. Is that allowed?
Eco S.
Great Service!
mama M.
Worse company ever then I found out they got kicked out of Washington state operating illegally and bait and switch practices They are a scam at best They denied a claim about my dryer simple fix Do not waste your money on them
Herb T.
Filled a claim over 1month ago for drain stoppages Still not fixed Handyman said call a plumber thats what I called for anyway Handyman said he told them not to call him again I called back and left a message for someone to call me Still nothing Renter said the would call a plumber I’d better be reimbursed I may loose my renter and that’s 3k a month I guess I better call a lawyer Herb tipton 7035977736
