First Premier Home WarrantyReviews of firstpremierhomewarranty.com

Absolutely horrible customer service. I had my HVAC heart pump go out. They tried to get a plumber out. I ended up passing out of pocket to another company to fix it. When trying to get a response on submitting my invoice for reimbursement, it has been 3 days and I'm still fighting to get a simple document do i can sign it and send it back for them to reimburse me. Horrific service.

Do not believe these reviews this is a scam! I purchased a Platinum plan to cover my beautiful double ovens. Mr. Albert Sayegh the owner of this from Brooklyn, NY, is now trying to offer me 100.00, to close my claim he is a real thief and I don't think Mr. ALBERT SAYETH OF BROOKLYN NEW YORK REALLY THINKS I AM GOING TO TAKE 100.00 TO CLOSE MY ACCOUT ON MY BEAUTIFUL STAINLESS STEET DOUBLE OVEN

I have had them for over 2 years. I have been trying to cancel them for over 6 months. You make a claim, and it takes almost a week for someone to come out and NOT repair the problem but diagnose it, then they leave, and it takes over a week again to see if a claim is approved or not ( and I am talking about for a plumbing stoppage). THIS IS RIDICULOUS.

I just switched over this year to First Premier Home Warranty and I am so happy that we did. The prior company made it very difficult to process claims, which was not the case with First Premier. Thank you!

The company declined (for BS reasons) 2 of 3 Warranty requests. Basically I paid $1200 to replace a washer pulley! It's a scam!

Another bait and switch warranty company. I bought a policy based on what they showed was covered, the coverage seemed great so I bought it. Then when I had to file a claim, they declined the repair after the inspection came back. They then sent me a policy 7 pages longer then the original one the sales person sent me and policy they sent me showed the parts that are not covered. Their customer service was terrible, bounced from one sales person to another, asked for a supervisor and was told there was no one on duty and that I can hold for another 40 min after being on the phone for 25 already. STAY AWAY FROM THIS COMPANY.

I didn't actually purchase a plan with this company because my initial dealings with them were terrible. The sales person was nice at first and offered me a deal that was too good to be true. I asked him to give me time to verify if it would be a better deal than my current home warranty and to research the company. Because of my busy schedule, I didn't have time to research. The sales person kept calling, and texting me trying to make his sale. He called 5 times in one day from different numbers (like a scammer). Then he started texting me. On the 6th call of the day, I finally told him to stop calling and that I am going to keep my current company (even though they cost more) because I was tired of being harassed. I finally got around to doing research today and I am so glad that I didn't go with them because others are saying they are a scam, just as I suspected. If you get call from this company, hang up and don't buy a plan with them. They aren't even accredited with BBB.

THEY ARE A SCAM! They never pay out. They would tell me contractors were assigned. When I reached out, the contractor had no contact with them and no idea who they were. This happened three times! When I told them I wanted to cancel, they told me they would issue a cancellation fee. There is no address on anything. They are a scam and will not help you. Run!